HoteLumiere at the Arch

It was very nice

Bed Sheets had stains on them! WiFi was not working! Only 1 entry open to the Casino so had to walk about a mile to get!! No restaurants open for breakfast, only Starbucks and had to walk a mile for that. No housekeeping avail for towels and had to go down to front desk to get anything that was needed.

Because they are "connected" to The Horseshoe & The Four Seasons, they charge a $19.99 plus tax "resort fee". There is NOTHING resort-y about this place! NO pool, NO sauna, NO spa, NO wi-fi.. literally just rooms. What am I paying a "resort fee" for when I can't even connect to the wifi?! When I was checking out, another guest asked this question and was met with "we try to inform guests when they check-in that our wi-fi isn't that good" by a MANAGER! It wasn't even that it wasn't "that good", it DIDN'T WORK! Then seriously.. WHAT AM I PAYING A "RESORT FEE" FOR?! What are you offering that is worth that, on top of the $160+ a night that I'm already paying? NOTHING, that's what. The staff all acted like they didn't even want to be there. The person that checked me in was paying more attention to the other people checking in at the same time. If you don't like your job, or working with the public, then go work somewhere else. Anywhere else will tell you "enjoy your stay!" when they hand you your room keys. This person tossed an envelope with the room keys in it onto the counter with the room number written on it then she continued paying attention to the other people checking in. I had to ask "I assume this is my room number?" I got "yes" with an eyeroll. This hotel smelled extremely clean & parking was included. That's about the only thing good about the place. If you're hungry, you better put your shoes on and be ready to walk half a mile to the restaurants in The Horseshoe.

I like that it was right across from the casino. I didnt like that it was card only no cash and didnt offer no breakfast only one vending machine and it offered baked food but only 3 options.

This appears to be an old Embassy Suites hotel that was sold to the casino and not taken care of. The floors in the room were dirty and you could tell when you got in the shower the dirt would run off your feet. The hotel could use some upkeep. The staff we interacted with were friendly and helpful.

Poor service, outdated facilities, would never stay there again

Loved being close to the casino, riverside, and right next to downtown st. louis! Great location at a quality place!

Horrible

Entire property smelled. Entry into the hotel smelled like feces and the hallways and room smelled of smoke.

Worst place, property not worth the price. No phone line works, empty soap/shampoo dispensers, bathroom door broken and was un-lockable.

Pungent, oppressive cigarette smell in a no -smoking room. Looks like it was nice, not that long ago, but dings and chips out of the walls and doors. Front desk staff seem very unhappy and do NOT like any questions. Will never stay here again.

Hotel and room was nice and clean, convenient location near the dome and the arch, great barbeque place down the street. Couldn't check in until 4 unless you want to pay a fee, even for less then an hour. Casino was decent, even had a pizzeria that was still open after midnight.

Property says online that it has a pool, spa, and bar. All have supposedly been closed for over a year now. The rooms were disgusting the shower was still dirty and had all kinds of stuff all over the walls who knows what it is look like Snot or spit. The drapes in the room had stains on them the bed had stains on it and the carpet was disgusting there was caked on stuff look like where people threw up or something. Very disappointed that this is a Caesar's property.

It was close to everything. But did not like the staff except the manager. We had our luggage held and it took us about 30-40 minutes after we checked in to have someone grab our luggage which was literally in the same room. just that really ruined our impression of this hotel. We asked the lady who checked us in as we were being checked in to grab our luggage and she refused. She said someone else would grab it if we stood by the door. So that's what we did and no one came. Then we asked a lady who wasn't really doing much and she got mad at us and told us she was too "busy" and someone else would come. No one did. So then we had to stand all the way back in line and when we got to the front, all the manager did was grab a key or something from a lady who was standing BETWEEN THE TWO LADIES WHO REFUSED TO HELP US IN THE FIRST PLACE. walk ACROSS THE LOBBY WHICH ISN'T THAT BIG, UNLOCK THE DOOR AND VOIALA!! WE HAD OUR LUGGAGE. We would have gone back to our room but we had been walking around, were sweaty, our changes of clothes were in our suitcases, we were tired, the line of people was only getting longer, and had to be back out and ready for a concert in a couple hours so we needed our bags asap. It was super frustrating that the other staff members were too lazy to walk around reception and open a door that was maybe 25 feet away. A task that took 20 seconds, turned into 30-40 minutes that was completely unnecessary and wasted our time

STAY AWAY FROM THIS HOTEL! I made a reservation for the hotel because it’s very close to venue for the concert. First, we arrive at the hotel at 11am. The hotel charges $25 if you check in between 8am-11:50am. $15 for 12pm-4:00pm. We decided to get food and come back to check in. We waited about 30 mins. When we entered the room, there were 2 pair of shoes left in the room. When inform staff who came to get it. We left and arrived back to get dress for the concert. After the concert, we were getting ready for bed & realized a smell. I pulled back the sheets & notice the sheets are dirty & had an odor of urine. I went to the front desk asked for another room and was told she couldn’t help me. She later called & provided us 2 separate room because I needed non smoking. We asked to speak to a manager & was provided a number. I have called multiple times and no call back. Stay away!!! The customer service is horrible.

Bathtub drainage was clogged by months of un-cleaning. One of loveseat seatings pads were reaped apart and masked by extra pillow. One of elevators was out of service It make stay very uncomfortable. Very long walks to and from parking and courtyard. ** Nice location. Best view. Bedding very good. Large comfortable room and Lavatory.

I think this is a great option if you're going to a big event at the dome - the location is unbeatable because you can walk through the skywalk to the casino to cut over to the dome. T There were multiple things in the room that just needed to be fixed (one of the lamps didn't work, one of the overhead lights in the bathroom was out, one of the elevators didn't work) - if they were to fix this minor things, then it would have been a GREAT experience.

My recent stay at HoteLumiere was disappointing and uncomfortable. The hotel feels extremely dated and has a gloomy atmosphere throughout. While the room was a decent size, that was about the only positive aspect. It had a strong, unpleasant odor—like stale air mixed with smoke—and the carpet appeared dirty and worn. Housekeeping standards clearly need improvement. The lobby wasn’t any better. The furniture, particularly the couch meant for guests to sit and mingle, was old and badly worn. For a hotel of this caliber, I expected better. HoteLumiere should seriously consider investing in renovations and upgrades, especially considering the amount of business they likely generate. Most of the staff we encountered did not greet us or seem particularly welcoming. However, I do want to acknowledge one bright spot: a young African American man at the front desk who was exceptionally kind and professional. He truly seemed to enjoy his job, and his attitude stood out in an otherwise lackluster experience. I regret not getting his name. Overall, I expected much more and left feeling very underwhelmed. To add to the frustration, one set of elevators was out of order during our stay. It’s hard to believe that such a well-known property is being maintained so poorly.

We had requested a smoke-free room ahead of time but upon arrival they said all they had available were smoking rooms due to the hotel being sold-out for an event. The room smelled terrible. The mattress protectors had holes from possible cigarette burns. They only had 3 towels and there were 4 of us and they would not supply us with more towels. The room phone did not work properly and I could not call the front desk. When I attempted to call the front desk with my personal phone I was routed to a call center. There was an alarm that went off inside the hotel at approx 1:30am and I wasn’t sure what it meant. I assumed if it was a fire the sprinklers would have gone off. There are 4 elevators in the hotel and only 2 were working. My room ended up in the 8th floor. I regretted booking this hotel for $225 for the night and on top of that you get a $20 something resort fee for facilities I didn’t even use. Staff was not the friendliest but I do not blame them if they didn’t have the resources.

Our hotel room smelled so badly of cigarettes that it felt nauseating to be in the room. Not only did it smell terrible but the carpet was damp and like slightly sticky.