Howard Johnson by Wyndham Spokane

Limited customer service pillows poor condition

Couldn't sleep well because of noises. Check in process was inconvenience.

Changed linen one time. We had to ask for towels. Some man in a screen is who helps you. Room was very dirty, moldy.

So chemical smell

not sure why this property has as many stars as it does. this is a 1-2 star place at best. they have a virtual check-in system which is not very personal . The person that checks you in on the kiosk has a thick accent that makes it hard to understand. If you are having issues there is a different guy that comes out to help with any questions you have. The room its self was clean. the top blanket is white and had either a stain on it or was a touch dirty. the room smelled like it was an old smokers room or was smoked in fairly recently. That smell was even on the pillows. when I was leaving at 6am it looked like it was 2 transients who was huddled by the soda machine with their belongings. They did not appear to be there at 230am when I took someone to the airport.

Good spot to stay with comfortable rooms and everything close by

Accidentally dropped TV remote behind dresser, moved dresser and found an empty juice bottle and an accumulation of trash behind dresser. Requested a mobility challenged room,reservation confirmed, was not any safety rails to be seen. AI checking was confusing for elderly generation. Again was assured it was a handicap room. Entrance to office was a box and up step which was difficult to me. I am walking with a walker. Room was noisy from traffic and drag races on Division St.. I question the safety of the location although we did not have any problems. Small concern was the light switch was outside of bathroom. They are handy to the North side of Spokane.

Better than expected. Room was clean and bed was comfortable. Room had a mini fridge and microwave. The location was great. It was near convenient stores and many restaurants. Will most likely book here in the future.

Dea

Decent clean place to stay for the night

I didn't get to stay there we were tired and we have a service dog and nowhere on their site did it say we couldn't bring our service dog and I booked the room and we just wanted to go to bed and he sat there arguing with me saying we couldn't bring our service dog in there and I said well you could have mentioned that on the website but nowhere does it say anything about it and I told him he's being very discriminating. So the Howard Johnson there on division in Spokane Washington I would give a negative five too but hotels.com was great even though it was non-refundable they went ahead and got us a room and at a really nice place I'm trying to think of what it was called but anyways it was a really beautiful place and it was more money than what the Howard Johnson's was and they paid the difference because Howard Johnson then the person there then told hotels.com that I he didn't tell me I couldn't have a service dog there and lied to her so I don't know what was going on there but be very careful because it when you buy a non-refundable they just take the money and run I guess not hotels.com but Howard Johnson

Never coming back. Crazy lady a manager. Stay away.

I’m surprised I survived and there were no crackheads sleeping in the moving truck I rented in the morning. Time will tell if I picked up any diseases!

Took a long time to check in and several people were waiting even longer than me to try and check in. Not user friendly at all. Had to use a screen with a guy working 2,000 miles away. Not recommended if you need a quick check-in.

resturants

Although the room was paid in advance, we were told no room was available when attempting to check in. No help was offered to rectify their huge mistake. Hotels.com has been non-responsive to requests to mediate a solution.

The check in process was ridiculously bad. Not sure who thought it was a good idea to have an out of country person check in, but it was a lousy experience flat out…otherwise good room and area

When I booked this, I didn't get the impression that it was a motel, but it is, a quite nice little motel. Contactless check-in thru a video kiosk. Nice roomy room, comfortable beds, clean & quiet place, right off Division St.. Yummy Texas Roadhouse is a couple blocks away.

I wasn’t terribly pleased to see that they hire people overseas to man the kiosk automated booth instead of a local person.

talk to a comp.for our reservation and people smoking pot in the next room and coming in our room