Motel 6 Tempe, AZ - Broadway - ASU

Never in my life have I stayed at a more disgusting, bug infested, and god awfully run/managed hotel than this Motel 6 in Tempe. Shoes stuck to the floor when you walked across it, must not have ever been cleaned or mopped. Front desk refused to provide new linens for me to change them, since they also refused to change the sheets and towels themselves. The bathroom was something straight out of a horror film, and had this putrid odor emitting from it the very second you enter the room upon check in. I was woken up 4 separate times to roaches crawling over my body and face in the middle of the night. When bringing up issues to staff (of which, had a cumulative IQ that hovers around average room temperature), they immediately got angry and short tempered that a guest would request anything from them. Extremely unprofessional staff, probably hooked on drugs/alcohol and just wanted to be left alone to enjoy their buzz/high. Just a very bizarre establishment, and anyone with any self respect should steer clear of this location. Ceaseless tweakers and prostitutes lingering outside of your door 24/7, begging you for money, was the icing on the cake. Honestly, sleeping on the street would have been a better option. Do not recommend.

It started out ok, but the neighbor was drunk and belligerent and nearly provoked a fight with several people minding their own business. After calling the front desk, the people were promptly ejected from the place. What a relief! Later, we noticed police vehicles coming in and out at all hours and that was a turn off. The way they creep around, it makes one feel like they must deserve it.

Okay parking

Air conditioner didn’t work. I had to switch rooms had to go upstairs, which is very hard for me to do then that room air conditioner worked but it wasn’t that cold and it was Arizona heat but the Customer Service lady was nice.

Stephanie the front desk staff member was very nice and helped me check in and extend my stay as needed. Thank you

Very accommodating to my needs.

Room is clean...staff are friendly..

We ultimately did not stay at this property after changing rooms 3 times, all of which had an issue. The most egregious being the cockroaches. The front desk said they would issue a refund.

Our room's air conditioner is making a lot of noise as if it isn't working ok

You get what you pay for.

For a motel it wasn’t bad. Check in was easy. The room was clean and the surrounding area was quiet. The staff were polite. There are restaurants, Walgreens and a gas station in the area.

My TV and phone did not work. The room condition was very nice. The shower pressure was great.

room 109 was absolutely disgusting. long hair on the bed. ima. dude i have short hair. bathroom was filthy. looked like it wasn’t clean. there were shoe marks in the bathroom. i checked in dropped my stuff off. went to do some shopping and dinner for a few hours. came back to shower and noticed how it was disgusting. there was a dog next room over and it kept barking non stop. the room itself was gross. the front desk lady was super nice and offered a new. told her no experience was awful.

Plumbing didnt work noisy thin walls will not be visiting again

Staff nice room clean

harassed us afterwards with multiple phone calls asking for "reviews" of the stay. Who does that?

In my 4 Night stay room service never cleaned our change sheets or trash. They just gave big trash bag and asked to clean our self. So no thanku .i don't recommend with kid's.

Management is super helpful help me check in early free of charge instead of the 25$ fee

for the most part,front desk staff are good, nice and capable ;there's 1 employee [turns out is a 'manager',who i asked for floor to be swept and mopped,and there was also a white truck with CA license plate parked so close to my driver side [am disabled senior Veteran] which made it extremely dificult to enter my vehicle. The truck was parked in reverse and had NO Motel6 Parking tag on its driver side windhield. The elder 'manager'[who REFUSED to give me her name upon my asking; i didnt know she is a manager@time of my request to PLEASE have flooring swept&mopped, & do something about apparent unauthorized truck parked in reverse [and inhibiting entry into my vehicle]. i had business to attend to that morning,and due to dificulties entering my vehicle,i was late for business commitments i was expected to be at. This 'manager' walked away from me [UNprofesional AND rude!] and was suddenly on a phone call, instead of managing truck problem. She said cleaning isnt done 'til 3 days AFTER. When i got back to room,floor was not swept or mopped,so i used towels to wipe dirty flooring,and clean counters, icky phone, tv remote,etc. Its obvious this Motel6 fails to enforce their own policies: During check-in i was instructed NO parking in reverse AND MUST display Motel6 ticket on driver side windshield when parked on this Motel6 property,or risk vehicle tow. Bathtub is slippery and i nearly fell down!! i used towel as 'bathtub mat'.*my star ratings include 'tattooed manager' attitude.

We are writing to formally lodge a complaint regarding the extremely unprofessional and unacceptable behavior exhibited by one of your motel managers (Stephanie at Motel 6 in Broadway Road, Tempe, AZ) during our recent stay at your hotel. As an establishment committed to providing guests with a comfortable lodging experience, such conduct by your staff severely violates basic service standards and caused our significant distress and dissatisfaction. The incident occurred on the afternoon of May 5, 2025, when we were returning to our room. What we found was that the janitor never came to my room to do the cleaning and exchange the bath towels. As a matter of fact, we specifically asked the front desk to change the bath towels before we left the motel in the morning of May 5. Therefore, we sought assistance from the front desk staff. However, without thoroughly understanding the situation, the manager (Stephanie) came emotionally agitated and loudly reprimanded us. Her language was filled with impatience and accusations, completely lacking the professionalism and service awareness expected in the hospitality industry. Her actions not only embarrassed and humiliated us but also drew the attention of other guests nearby, severely impacting the hotel's overall image. What was even more unacceptable was that during the reprimand, Stephanie repeatedly pointed her finger at us, making aggressive gestures.