Palace Inn and Suites - Willowbrook Mall

Hotels
5,8
/10
Fair
18 reviews

What Guests Say About Their Stay

Stanley
10,0
/ 10
Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Verified traveler
10,0
/ 10
Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
In the Area
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12951 Willow Centre Drive, Harris County, Texas, United States, 77069

Main Facilities

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24-Hour Front Desk
WiFi
Staying at Palace Inn and Suites - Willowbrook Mall is a good choice when you are visiting Harris County. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Palace Inn and Suites - Willowbrook Mall

12951 Willow Centre Drive, Harris County, Texas, United States, 77069
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Discover More About Palace Inn and Suites - Willowbrook Mall

Location


Staying at Palace Inn and Suites - Willowbrook Mall is a good choice when you are visiting Harris County.

About Palace Inn and Suites - Willowbrook Mall

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Staying at Palace Inn and Suites - Willowbrook Mall will surely satisfy you with its great hospitality and affordable price.

All facilities in Palace Inn and Suites - Willowbrook Mall

Others Palace Inn and Suites - Willowbrook Mall
Others

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Parking

Public Facilities

  • Others

Accommodation Policy & General Information in Palace Inn and Suites - Willowbrook Mall

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Crib (infant bed) fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards

Front desk staff will greet guests on arrival at the property.

Check-in/Check-out Time

Check-in:
15:00 - 05:30
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 05:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Palace Inn and Suites - Willowbrook Mall
50
Another facilities in Palace Inn and Suites - Willowbrook Mall
Luggage storage, 24-hour Receptionist, Breakfast, Free WiFi, Parking

Frequently asked question in Palace Inn and Suites - Willowbrook Mall

What are available facilities at Palace Inn and Suites - Willowbrook Mall?
There are top facilites at Palace Inn and Suites - Willowbrook Mall such as 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Palace Inn and Suites - Willowbrook Mall?
The standard check-in time at Palace Inn and Suites - Willowbrook Mall is starting from 15:00 - 05:30 while the latest check-out time is at Before 11:00
Does Palace Inn and Suites - Willowbrook Mall provide breakfast?
Yes, Palace Inn and Suites - Willowbrook Mall provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Palace Inn and Suites - Willowbrook Mall?
Palace Inn and Suites - Willowbrook Mall is a 2.5-star hotel.
How many rooms are available at Palace Inn and Suites - Willowbrook Mall?
Palace Inn and Suites - Willowbrook Mall has 50 rooms in total.
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More Reviews from Other Guests in Palace Inn and Suites - Willowbrook Mall

5,8
Fair
From 18 reviews
Cleanliness

7,6

Room Comfort

6,6

Service and Facilites

7,2

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Traveler Reviews Palace Inn and Suites - Willowbrook Mall

Number of reviews per page
20
40
Top reviews
Verified traveler
8,0
/10
Reviewed 245 week(s) ago

Expedia Group verified review

Staff was excellent, very kind and attended to everything I needed.
Verified traveler
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 246 week(s) ago

Hotels.com verified review

I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Verified traveler
icon-Friends and Family with Children
Friends and Family with Children
10,0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

Everything was great, they just need a swimming pool
Verified traveler
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6,0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Matthew
6,0
/10
Reviewed 367 week(s) ago

Hotels.com verified review

New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Sam
2,0
/10
Reviewed 385 week(s) ago

Hotels.com verified review

The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
Ronald
6,0
/10
Reviewed 395 week(s) ago

Hotels.com verified review

There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful
Read More
Vick
4,0
/10
Reviewed 397 week(s) ago

Expedia Group verified review

The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
Stanley
10,0
/10
Reviewed 408 week(s) ago

Hotels.com verified review

Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Jacqueline
10,0
/10
Reviewed 410 week(s) ago

Hotels.com verified review

Nice place, nice people. Would definitely stay again.
Verified traveler
10,0
/10
Reviewed 410 week(s) ago

Expedia Group verified review

Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
You’ve read all the top reviews.
Number of reviews per page
20
40

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Others 4 Palace Inn and Suites - Willowbrook Mall

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
5,8
Fair
From 18 reviews
Cleanliness

7,6

Room Comfort

6,6

Service and Facilites

7,2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Palace Inn and Suites - Willowbrook Mall

Number of reviews per page
20
40
Top reviews
Verified traveler
8,0
/10
Reviewed 245 week(s) ago

Expedia Group verified review

Staff was excellent, very kind and attended to everything I needed.
Verified traveler
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 246 week(s) ago

Hotels.com verified review

I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Verified traveler
icon-Friends and Family with Children
Friends and Family with Children
10,0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

Everything was great, they just need a swimming pool
Verified traveler
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6,0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Matthew
6,0
/10
Reviewed 367 week(s) ago

Hotels.com verified review

New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Sam
2,0
/10
Reviewed 385 week(s) ago

Hotels.com verified review

The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
Ronald
6,0
/10
Reviewed 395 week(s) ago

Hotels.com verified review

There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful
Read More
Vick
4,0
/10
Reviewed 397 week(s) ago

Expedia Group verified review

The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
Stanley
10,0
/10
Reviewed 408 week(s) ago

Hotels.com verified review

Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Jacqueline
10,0
/10
Reviewed 410 week(s) ago

Hotels.com verified review

Nice place, nice people. Would definitely stay again.
Verified traveler
10,0
/10
Reviewed 410 week(s) ago

Expedia Group verified review

Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
You’ve read all the top reviews.
Number of reviews per page
20
40