Quality Inn Conway Northwest

My room didn't have a bedside table or lamp. I had to sleep with the bathroom light on for light. The light switch was clear across the room.

Not the best stay. Noisy place. You can hear everything from the surrounding rooms, not comfy bed. Bare minimum in the bathrooms

NA

Comfort beds Clean room Bathroom show leaked on the floor, no one ever checked it out. Had to use extra towels, which had to wait on because they were out of.

We were unable to stay due to being unfit for human occupancy. It was environmentally unsafe. The room smelled of mold and mildue and stale smoke. We left immediately and expect a full refund from Expedia. The lady at the front desk, however, was very pleasant but was unable to give us a refund due to booking thru Expedia.

The location to attractions.

Great staff as I got in late

Check in was fine. There was a plastic wrapper on the floor in the room. The inside door latch has been removed so I put a chair in front of the door for safety. The shower door does not have an inside handle. This property is convenient and clean but needs some maintenance badly.

THE ROOM HAD A BAD MUSTY SMELL. I BOUGHT AIR FRESHENERS TO SPRAY IN THE ROOM. iT SEEMED CLEAN JUST HAD AN ODOR.

Front desk Denise took my card and ID all while getting info about my emotional support dog which I have federal registration for. She informed me (against the law to ask for papers) that she would have to ask her manager if I could stay or that maybe her manager would just charge me $30 daily pet fee which I agreeed to. Denise gave me my cards back and gave me two keys to the room. Then she said oh my manager said NODOGS. She then cancelled my reservation and refused to give me any paperwork or proof that I did not stay so I could get a refund from Expedia. Denise the. Informed me that Expedia needs to call the hotel manager and manager Anita will tell them to issue me a refund. I had to give the keys back. Denise informs me there is a $40 cancellation fee!!! I need a refund because I did not cancel my reservation the manager and Denise cancelled it. It took hours on chat to explain what happened. I was unable to find any other room in the city or nearby cities. I had to sleep in my CAR! I am a US Veteran and I have mental health diagnoses. I need my dog. I never had such rude treatment and Anitanwould not answer the phone when I tried to ask for refund of $40

We arrived the afternoon checkin was easy and the young lady that checked us in was super friendly and polite. Upon arriving in the room, we noticed that there was no security latch on the inside door and the door handle was missing items . The shower had patch work and their was a Distinct odor of urine in the room me and I guess had to use an air freshener to make the room smell better.Later that evening we asked another staff member for additional blanket or sheets and was told in a rude tone “ we don’t have any additional blankets or sheets to give you we gave them all out have a good night. . Me and my guest were taken a back by her Demeanor, but just decided to return back to our room and fall asleep as we knew daylight will come quickly. In the morning were greeted by a much more pleasant person who wished us safe travels and to get home safely. Overall the stay wasn’t a bad one, but highly doubt if I’ll return.

The room had a very musky smell! Probably do to dirty air conditioner filters. There was no deadbolt to secure room. Overall this place needs to pay attention to details that matter to the guest.

We had an emergency and had to leave a day early and they would not give us a refund for the night we didn’t stay I would not recommend this hotel

The hallways smelled like garbage. The room smelled badly like cigarette smoke. The room was not cleaned well. There was a water bottle and sunglasses under the chair from a previous guest. The pool did not look clean at all.

The property appears to have been updated but part of our 1st floor ceiling seems to have water damage and is cracking/coming loose from the ceiling. The check in was smooth. The person on the desk was cordial but not South Carolina friendly, however the hotel was a decent value compared to most others in the area.

Noise all night in the hallway. No one ever at the front desk. was supposed to have a continental breakfast and there was nothing. Checked out day earlier

Breakfast was very limited. No scrambled eggs, bacon or sauage. No orange juice. No fruit except apples. But price was reasonable and room was clean.

STAY AWAY!!! A complete dumpster fire, feared for my safety, absolute dump, pictures on website are from 20yrs ago, stains on bedding, bathroom door opens halfway bc it hits the vanity, cant wait to leave! No way i would stay anywhere near this place again and dont suggest anyone else does either!

The property is in need of some updating. There’s no wow factor. Meaning there was nothing that stood out. The WiFi was spotty. It did not have a fresh smell, either in the common areas or the rooms. There was rarely a staff member at the front desk to greet you. We checked in on a Friday evening before 9pm, the person behind the check in desk seemed like she did not want to be there. Not rude but not inviting. They do offer complimentary shampoo & conditioner, of which the shampoo was empty in our room. Thankfully, I always bring my own. But for those who do not, it’s an inconvenience. Just a blah experience. Good thing we only needed to be in town for a couple of nights.

Broken doors, had an odor and were unclean.