Residence Inn By Marriott Houston Westchase

Overall, the stay at this Residence Inn Marriott Westchase was good except for there were issues with the magnetic door reader for the room card for room 337. I was advised by the front desk that they were going to have maintenance come in on Sunday, June 29 to fix it however no one showed up. I was still able to maintain to get in and out the room, but there were times that the door was stuck and would not open. The front desk advised me that it was an issue with the battery and that they usually have issues with that particular room door. I just can’t believe that with this being the Marriott, that this card reader has not been replaced on the door. I know I’m not the first guest to complain about this. I hope that Marriott gets it together and repairs that door. Also on June 29th, in the Breakfast dining room area, they were out of apple juice and orange juice, annd all they had to drink was coffee and lemon water. I don’t understand how they are out of apple juice and orange juice first thing in the morning with Breakfast just starting at 7 AM.

The area was nicer (for Houston) and relatively quiet. There was a grocery store next door, walking distance. Check in was simple, the staff was pleasant. They're were working elevators, a small gym, a lounge area up front with free tea/coffee/lemon water. The breakfast buffet was plentiful with hot and cold options. The room was clean and stocked. Plenty of space and seating with tables. The bedding was plentiful and the bed was in good condition. Dark curtains and working a/c. We didn't get to use the pool because it was thunderstorming but it looked clean. I'd stay here again for sure.

Great service. Will stay there again.

Horrible, Old and outdated. Breakfast was nasty and selections were very limited. Window AC unit's for most rooms. Fighting for a refund

aro was not working and room wasn’t ready until an hour later

Arrived 3 am and checked into a terrible one-bed suite, with dirty bed linens and towels and worn-out/chewed-by-pet couch etc. etc. but had to sleep after a LONG set of flights. The manager was understanding and changed the suite the next day but there were issues with the second suite too, very loud air conditioning system, never got a change of clean towels even once (had to go to the reception myself to pick them up), trash was never picked up from the suite etc. etc., and in the end when asked for a late check-out due to the late evening flight, the answer was NO, and that's it! Will try to stay away from this establishment the next time I am in the city.

My stay was amazing!!! Staff was very friendly. One of the staff help me unload my vehicle. They accommodate 3 other families ensuring that our rooms were close. No complaints, I will most definitely be back!!!

The rooms are good but hot water didn’t work. That’s the only concern otherwise it’s a good property to stay

We stayed while attending a funeral on Saturday and a wedding on Sunday. My elderly mom had a bathroom emergency and the night staff said she was unable to access extra towels until 9am; however, the morning staff was able to accommodate us way before 9am when housekeeping was supposed to get there. So, kudos to the morning staff because the night staff is terrible and rude. I also spoke to housekeeping on Saturday morning before leaving for the funeral about tidying up the room and replenishing fresh towels, but that DID NOT HAPPEN! Never staying here again.

Pool not in service, hallways dirty (smelled of dog and cigarettes), bath tub dirty.

I got the 2 room suite. It was great! Cozy and had all the amenities, was like living in a 2 bed apartment. If you need the place cleaned, request a cleaning and they'll take care of you. The front desk was also very accommodating (Shout out to Arlene!)

The front desk staff were nice but my room was a bit underwhelming. We asked for bedding or blankets for our pull out couch in our suite but the staff told us there was none available at all. We were in need of fresh towels, called the front desk around noon and didn’t receive towels until after midnight, and that was because we went to the front desk to get them.

Room got cancelled, hotels.com , So I didn't get to take any picture

We really enjoyed staying at this hotel in Houston. We come to Houston a few times a year to visit an elderly aunt that my husband is in charge of her trust, etc. We live in Cape Coral FL so this is a trek. We have tried several hotels in Houston and all were run down, stunk of marijuana and had many bugs that stayed with us. This hotel has none and is really a nice place to say. I had no idea I had booked a two bedroom but I did and I loved it! Our room was clean, nicely appointed and had all we needed to stay the few days we were in town to visit our aunt. We spent all day at our aunt’s townhouse that was only about 3 mls from her home. Convenient to many places with many good restaurants near by.

Wasn’t happy this time

Excellent customer service

Great!!!

We checked in around 9pm. Check-in was quick and easy. As we went to our room we noticed the gate did not lock and the door to access the building was unlocked as well, which is unsettling for someone with kids staying there. Next, upon entering the room things appeared clean, the room was cool and pretty spacious but as the night went on we had to kill 2 roaches. It was very hard to sleep because I was afraid they would crawl on my kids. Lastly, in the morning my husband found not one but two very large roaches in the room, we quickly checked out and notified the front desk but nothing was done or said not even an apology. Also, the outlets didn't work. Overall, a very uncomfortable experience and caused my family an expensive sleepless night.

Property is not like before, had roaches in their rooms.

Everything was good, price was good for the hotel. We had a little trouble with the door, having to push/ pull all the way when you open/close it. Once you get the hang of it, it’s fine. & there was no air vent to the kitchen stove. Everything else was great.