Sonder by Marriott Bonvoy One Platt Apartments Financial District

We loved our stay at Sonder on One Platt. It was way bigger than we expected it to be and super comfortable. Really close to the subway, grocery store and lots of restaurant/ bars. We would definitely stay there again.

Please keep in mind that this is an apartment-hotel, not a typical hotel which would provide daily housekeeping and other amenities. That being said, the unit we reserved was a 2BR/2BA unit that had a full kitchen and plenty of storage space. I think the condition of the unit seemed a bit worn as the cabinet doors to the bathroom vanities were rather water damaged in certain parts. The water pressure from the water conserving shower heads was a bit low and the shower drains in the primary bathroom was rather slow and water pooled quite often. The unit was reasonably clean, but I could definitely see dust/dirt on some baseboards, especially behind the bathroom doors when you closed them. Furthermore, some of the towels seemed a bit worn. That being said, the bed linens were clean and of a reasonable thread count. One thing to note was that there was construction in the adjacent property and it was quite loud. The windows are not particularly well insulated against sound and construction noises could be heard throughout the night. Bring earplugs if you are a light sleeper. Not sure how long construction will continue to go on here, but it is something to consider before staying at this property. The unit provided ample space for our family of 5 and I would consider staying here again since it was a pretty convenient walk to the subway from this location and there were a number of dining options close to the building as well as 7-11 one street away and a grocery store nearby.

A good-sized aparthotel in a great, safe location for downtown Manhattan/Brooklyn tourist attractions and a short walk to Fulton Street subway station. Beds were comfortable, with not too much street noise at night. But some fixtures e.g some lights didn't work and it wasn't as luxurious as the photos suggested. It was also quite a dark room but overall it was a good clean, comfortable hotel room which met out holiday needs.

The apartment was not cleaned well, the pull out bed was unusable, the bathtub did not drain properly.

Amplio apartamento, con habitación principal separada. Buenas ubicación para controlar andando el tercio sur de Manhattan, el puente de Brooklyn y los barrios rebereños de este último.

I stay at the Sonder apartments when I am in New York, I find them to be a great quiet location with easy access to Brooklyn and the financial district. Rooms have kitchens as well and lots of supermarkets/general starred in the area. Will be back again

The photos are fairly deceptive - the apartment is really poorly lit. There’s lights in the hallway, the bathroom and one tiny light in the living area/kitchen. And NO ceiling light in the bedroom. There’s a lamp in each which do not light the place sufficiently. So the time when you’re in the room is awkwardly dark. The A/C in the apartment - 2 of them - are really loud. The surrounding area is really good though. But that’s just New York I guess. There’s always good food. There’s some good bars. And the shops are not far. App service- all cleaning/contact with wonder is through the app. Which is ok and fast and responsive. Though when I asked for a nearby grocery store they suggested something 6 miles away even though there was something across the street (hadn’t found it yet) and then another store about a mile away. So gotta take some of the app information/city guide stuff with a large grain of salt. The place is clean and the facilities in the room are good - though the shower is poor. Not much water and the drain drains really really slowly.

The place looks better in the pictures. Some of the furniture was worn, and the cleaning wasn’t up to the highest standard either. All of the towels showed signs of use and had some stains. The heating wasn’t working when we arrived. We reported the issue, and after three hours with no response, I contacted them again—they only offered an extra blanket?! It was 14°C throughout the entire flat. After more back and forth, they finally provided us with another apartment. On the other hand, they did supply tea, a dishwasher tablet, kitchen towels, and toilet paper. Unfortunately, they ran out of coffee on Monday and couldn’t provide any until Friday. The kitchen had basic cookware, cutlery, plates, and glasses. On the second floor, the working area is very pretty and peaceful. There’s also a pool table for some fun. The rooftop was closed, but even so, it’s a very small area and quite noisy due to the pipes. Overall, the location is great with easy access to Wall Street. Since everything looked brand new in the pictures, I was slightly disappointed.

The space was sufficient, clean and well designed. The drain was slow in the bathroom sink.

Very nice

Great property. Had warnings about noise on the confirmation email but we found it no nosier than other NYC locations. Great location and feels safer than other parts of manhattan. Great to have access to full kitchen shared communal spaces.

Checked in 8pm after a long day of travel. Staying 5 days, we booked a Superior One-Bed. Spacious and fully equipped kitchen. Lots of room to spread out. A great area, Fulton St Subway well connected with various lines. Good local market. Close to Brooklyn Bridge, Wall St, Financial District, Stone St etc. However we had issues with our room. Firstly, it room didn’t live up to the images on the website. The furniture, cabinets etc were damaged and very tired. Sonder keeps up with decorations, but not so much furniture and fittings. Asked reception about an alternative room and initially offered a move to a different property which was unusual. Didn’t want to move elsewhere and then offered a slightly different room which we agreed would be ok. Asked to see the room to check condition, make sure it was worth swapping. The response was we'd have to cancel the existing room and move without seeing it. We then couldn’t swap back to our original as it would be "inconvenient to housekeeping…" Receptionist not prepared to budge, regardless of reasoning. Left with a dilemma of moving to another room and possibly get something worse, or sticking with the existing having to live with it. Getting late, needing to buy groceries and get something to eat, we opted to keep the original though mot pleased that inconveniencing housekeeping is a greater priority than guest satisfaction. Sonder need to re-furbish the rooms and re-think its policy on room changes!

Great place. Convenient to food and activities in the financial district

No house keeping. Garbage chute was locked. Night manager had poor communication skills.

Nice 2 bedroom suite to accommodate the entire family. Had a great time here!

Excellent facilities and location. I have stayed here several times and Sonder never disappoints!

Staying at the Sonder at One Platt was pleasant BUT it could have been cleaned better prior to our arrival. The floor seemed to be swept just in the general open areas. Pet hair & thick dust under bed, around toilet and in corners. Overall nice facility. If I wasn't under extreme stress I wouldve requested a cleaning.

Not the place issue, but there was construction next door so it was noisy during the day. But if you are there to be a tourist, it doesn’t affect you too much as you are not there during the day. Family of 4 (2 teenagers), so good to have the separate rooms for everyone to have personal space. Easy to navigate to public transport..

it’s a great setup, and the hotel staff is very helpful. The people who answer questions in the app are also great.

Very cold draft from the windows in the winther. But turning on the heater makes a terrible noice. Besides this issue all was fine.