Suites at the Beach

I think people really overreacted about this property. People were nice so was the staff our room was great we had plenty of towels and paler towels. The view was great had the coach turn into a sofa and another bed that could be pull of the bed and then the two main beds. I slept like a baby I don’t think this property is as bad as other make it out to be would definitely stay here again!

Loved this vacay! This is a cute and cozy condo! Do recommend and will be returning!

The room has a bed bugs so nasty horrible i don’t recommend that place

Picture look much better than in person. It’s run down, old, and dirty.

Mixed feelings about this property. It was really nice on the inside. The floors and living areas for the condo we used were lovely. However, the tub didn’t drain, the handle on the faucet in the shower was broken, although we could see the floor was wet from being mopped, when we swept, we got up a lot of dust and dirt. It looked like the people mopped, but didn’t sweep up first. There was not a complete set of dishes or glasses. There was one tall glass, one short glass, one wine glass, 5 mugs. Some of the utensils in the drawer had dried food on them, again, like they were put into the dishwasher but weren’t checked before they were placed back in the drawer. For the money we paid, I really expected much better. We were greeted by smelly trash in the hallway from neighbors and then…roaches. The balcony was amazing and so was the view. I just wouldn’t stay there again.

The suite was larger then expected. Had an indoor & outdoor pool. Family had a wonderful time. For the cost the place was awesome. Definitely recommend to anyone. Will be booking for next year ASAP!

The beds had bricks holding them up and no tissues in the bathroom. One bed was tilting down on one side. Would not recommend this place to anyone.

Location and the view from the room was amazing. Enjoyed the pool and jacuzzi. The only thing was bathroom and shower seems still under construction. Shower got clogged whole time and needs to be fixed. Other than bathroom, every was great.

If i could give negative stars i would! There was no linen took foever to get it! Things falling apart! Couldnt get towels. Customer service was awful. And the room had ROACHES when addressing this with them they didnt offer to move us said they would send somwone to spray but when we arrived back that night there were still bugs we left but so reply or appologies no refunds offered or room change offered. Then no response to text messages since thats how THEY wanted to communicate and no one answering calls. Very upset!😡

It was horrible the beds you might as well say, you are sleeping on cardboard. The mattresses were so thin and no mattress protector on the beds, Had do you use to pull out couch? That was even worse. There were stains on the couch under the cushions, they just flipped them over. No phone in the room. Also we would ask for towls and I feel they waited until we left to come into our room after it said, (Do Not Disturb) on the door handle. Also, when we got up to our room there was a line of white stuff next to our neighbors Door which that means they had bed bugs I believe. There was Ashes in our her sink. The refrigerator wasn't clean. The microwave was nasty. They had five pools and the only one that really worked was the one big one inside and the outside tub. The other three Hot tubs were either cold or not enough water and nasty looking. Also, they had no towels in the pool area. They told us we had to take ours from our room. Also, the smoke detectors were pushed in to the walls and broken, which was unsafe for there customers.

Sofa had stains, beds were in rough condition sheets and pillows dirty. Bathroom not cleaned and no toilet paper. Got in late and Left after one night.

Rooms were very clean good view had very good time there thanks

The property is due for an overhaul, it's outdated, Fans have built up dust on them. Problems with water, but they did come deal wth that immediately. The woman I dealt wth wth my phone calls and texts, was always in communication wth me, which is a great thing. The balcony was great though to sit there outside, enjoying the water.

Overall, we enjoyed our stay at the Palms condo, managed by Suites at the Beach. The pool was nice and warm, and access to the beach was excellent. The parking was across the street, but very convenient. The custodian was very helpful with what we needed. We had one major problem. The previous visitors had peed all over the sofa bed. It was on the mattress, so we didn't smell it at first. I called the contact person and the custodian showed up right away to take away the mattress and spray down the sofa. The sofa was then too wet to sit on, so we asked for towels and turned on the ceiling fan and went out for awhile. Needless to say the sofa wasn't very comfortable after that. The guy did all he could, but the contact never offered, or mentioned another sofa. Which leads me to think all that will be replaced is the mattress. The previous visitors could have had the courtesy to let them know about the problem. It certainly was not fair to us, or the owners to put up with this.

The property was really good. The hot tubs needed a little work they were not really hot. And the bed skirt was dirty.

I have never stayed at such a narrow room. No ice anywhere. Laundry washer took $2 in quarters. Attendants were useless. And check in has you remembering 3 codes.

The shower was either scalding hot or cold. No in between. Called and the Maintenace man said he would need a plumber. No one showed up. Mattresses was terrible. I slept with my head at the foot of the bed because the mattress sloped toward the head board. Wife slept on couch. We left a day early.

I liked the various pools and hot tubs being available. There were a few things in the room that were messed up, like the doorknob on the closet door.

When we went to check in we were struck with a pee smell at the front desk. Not a great impression for when guests are checking in. Pictures shown are not depicted of what the rooms actually look like. The only modern looking room was the living room. Everything else was outdated and dirty!! The first thing I noticed was the dirty fitted sheets that covered both beds. The bathtub also looked like it needed a good cleaning. A lot of grime could be seen on the shower handle bars. The lightbulb also needed to be changed. It kept flickering on and off. For someone with epilepsy this could pose as a great danger. When I opened up the closet door the handle fell right off. There was also a huge whole in the closet that looked like it was plugged up with plywood. The outside of the hotel looks like it needs to be completely renovated as well. The doors are accessed with a pin pad code and don’t have latches on them. We ended up stacking our suitcases against the door for extra security. We tried using the pool outside but the water was strangely like warm and didn’t smell like chlorine. Because of this we didn’t even bothering trying the hot tubs. The only positives of the hotel is it’s location is right along the beach so it makes for a convenient travel. The balcony was nice but could have used a light. Very disappointed with my stay here. Avoid this place!!

The property was not in good shape. Peeling paint, lights out, door frame loose, cracked porch chairs. It felt old and not what I thought (given the pictures) what I was paying for. Other visitors stated the same feelings about the Palms in general.