The Herbert Hotel

Great

Funky old place. Small room with poor temp control. Toilet needed a little amateur fixing. Great location, comfortable bed, clean sheets. No manned lobby. The reception/check-in was 1/2 block away. I knew because of the price that this was not going to be a conventional stay. It didn’t disappoint.

Worst hotel ever, no housekeeping, safety deposit box needed batteries I asked for it never got it.

There are no staff at the Herbert. None. You are required to check in at another hotel a block away. That hotel also has limited staff and no concierge. Check in is at 3pm and they have no where for you to check your luggage if you get there early. You are forced to walk around with all your bags until 3. There are no water fountains. No soda machines. No lounges. Literally no services whatsoever at the Herbert. It's just an empty hotel. The hotel room itself is sufficient. But there is no room service or maid service. We were there 4 nights and the room was never serviced. In order to get extra towels we have to walk to the other property a block away and get them ourselves. The hotel sent a text asking about our stay and asking if we needed anything. But it was automated. We responded with a request for towels and water and never heard back. Our room had a bathroom but many rooms have shared bathrooms. Be careful what you book. I guess you get what you pay for and the property is located near he cable cars and plenty of restaurants. But it was the most inconvenient hotel I've ever visited. Ever.

Requested extra towels but they didn’t bring it

Most convenient location, (3-5 minute BART walk) amazing price, clean amenities. I will always try to stay here.

the walls are so thin that I could hear my neighbor's phone notifications, alarms, snoozes etc. there were knocks on the door at 5am, the light came on automatically at 6am, just a lot of disturbance early in the mornings.

My usual stay was pleasant.

The room was cold and an extra blanket should be in the room for those that want to be warmer at night. The tile in the shower should be sprayed with bleach to clean the mold/ mildew. The tv didn't work at all. It needs to be fixed. Otherwise, the place is great for the price which most people can afford.

We were surpised to learn that our unit did not have an ensuite bathroom or shower, but one is available down the hall (hostel style). The room is tidy, and clean however and there are plenty of things to see and do. The check-in was easy, and the staff are friendly and happy to help.

The staff was great, but the overall cleanliness of the property was poor. I also did not like the communal restroom situation.

GREAT HOTEL AND SUPER MANAGEMENT

As always twas a great stay at Herbert Hotel!

we had three rooms and no one would rent there again. There’s no security, no service and anybody can walk in. Wall were dirty and the bathroom needed a better clean up too. Never again for us

Nice quiet and clean room

the hotel location is in a good spot, close to shopping centers, transportation and parking garage's. However, I did not know there wasn't going to be a bathroom/shower in the room and had to use a community one instead. other than that, the stay was good for travelers who will be more outdoors instead of staying in the room.

this place was perfect for my purposes! food! walkability! public transportation! friendly people in the neighborhood! quiet! close to my meeting!

I got a clean and quiet room and enjoyed staying there!

A real bargain in the off season ($75 USD/night). It is very bare bones, bathroom/shower down the hall, no room service and a small basic room but the bed was comfortable and it was quiet, and you can't beat the location...

You pretty much got what you paid for. Nothing fancy, but far from being a dump. If you're looking to save money this is the place.