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Annova Nha Trang Hotel
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Annova Nha Trang Hotel
9,1
/10
Exceptional
174 reviews
What Guests Say About Their Stay
Surroundings (18)
Distance To City Center (17)
Accessibility (16)
Staff Friendliness (16)
Nguyen T. C. T.
10,0
/ 10
Very satisfied. Clean hotel, polite staff. Will recommend to friends and will come back if I come to Nha Trang
Hoang U. N.
8,5
/ 10
My family felt very comfortable, the room is soundproof, maybe the 26th floor so there is no noise, the facilities and furniture are very new, the location of the central area should go very close, friends from the reception came to guard very enthusiastically and happily, 100 points for Annova ❤️ I stayed 2 more nights because I liked it so much 😂
Giang T. T.
9,7
/ 10
The hotel is very new and clean. The staff is enthusiastic. It is worth coming back. The breakfast would be more diverse and wonderful. Thank you hotel.
Le Thi H. G.
9,7
/ 10
The hotel is very good, you should try it. The price is right. The hotel is new and comfortable. Near the sea, the view is very good, with this price, it is very ok
Dinh T. T.
10,0
/ 10
Good price hotel, enthusiastic staff! New hotel with modern facilities, clean, near the beach, great places to eat! Will support again next time
In the Area
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05 Ly Tu Trong, Loc Tho ward, Nha Trang, Khanh Hoa Province, Vietnam, 650000
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Annova Nha Trang Hotel
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Per room per night (excl. taxes & fees)
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What's around Annova Nha Trang Hotel
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05 Ly Tu Trong, Loc Tho ward, Nha Trang, Khanh Hoa Province, Vietnam, 650000
Discover More About Annova Nha Trang Hotel
Location
Staying at Annova Nha Trang Hotel is a good choice when you are visiting Lộc Thọ.
About Annova Nha Trang Hotel
Annova Nha Trang Hotel is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
Whether you are planning an event or other special occasions, Annova Nha Trang Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Annova Nha Trang Hotel.
Annova Nha Trang Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, Annova Nha Trang Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Annova Nha Trang Hotel, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Annova Nha Trang Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Annova Nha Trang Hotel is suitable for you who value privacy during your stay.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Annova Nha Trang Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Annova Nha Trang Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Annova Nha Trang Hotel.
All facilities in Annova Nha Trang Hotel
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Lobby
Accommodation Services
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Early Check-in
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Medical service
- Mobile
- Newspaper
- Porter
- Tours
- Wedding service
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast (surcharge)
- Cafe
- Continental breakfast
- Dining area
- Early bird breakfast
- Poolside bar
- Bar
- Vegetarian meal
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Banquet
- Cloakroom
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Recreation room
- Rooftop terrace
- Smoking area
- Smoke-free
- Terrace
Things to Do
- Children play area
- Fitness center
- Indoor pool
- Indoor pool
- Karaoke
- Massage
- Pool sun loungers
- Spa
- Steam room
- Sauna
- Sun loungers
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Separate shower and tub
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Business Facilities
- Business center
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- Projector
Transportation
- Airport transfer
- Limited parking
- Secure parking
Family-friendly Facilities
- Kids club
- Children pool
Accessibilty
- Accessible path of travel
- In-room accessibility
Connectivity
- INTERNATIONAL_CALL
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Kids and Pets
- Highchairs
Accommodation Policy & General Information in Annova Nha Trang Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Chinh sach danh cho tre em - Tre tu 0 - duoi 6 tuoi: o mien phi su dung giuong co san cung bo me. Toi da 1 be - Tre tu 6 - duoi 11 tuoi: ngu chung giuong voi bo me va tinh phu thu tai khach san VND 250,000/be/dem (bao gom an sang) - Tre tu 12 tuoi tro len: tinh nhu nguoi lon theo chinh sach giuong phu VND 500,000/giuong Child's Policy - Infant 0 – under 6 year(s): 1 kid stay for free, using existing bedding and free breakfast - Child from 6 – under 11 years will stay in the same beds with parents and will be applied an additional charge at the hotel with VND 250,000/child/night (include breakfast) - Guests from 12 years and older will be applied as an adult with extra bed VND 500,000/bed
Additional Policy
Chính sách dành cho trẻ em
- Trẻ từ 0 - dưới 6 tuổi: ở miễn phí sử dụng giường có sẵn cùng bố mẹ. Tối đa 1 bé
- Trẻ từ 6 - dưới 11 tuổi: ngủ chung giường với bố mẹ và tính phụ thu tại khách sạn VND 250,000/bé/đêm (bao gồm ăn sáng)
- Trẻ từ 12 tuổi trở lên: tính như người lớn theo chính sách giường phụ VND 500,000/giường
Child's Policy
- Infant 0 – under 6 year(s): 1 kid stay for free, using existing bedding and free breakfast
- Child from 6 – under 11 years will stay in the same beds with parents and will be applied an additional charge at the hotel with VND 250,000/child/night (include breakfast)
- Guests from 12 years and older will be applied as an adult with extra bed VND 500,000/bed
- Trẻ từ 0 - dưới 6 tuổi: ở miễn phí sử dụng giường có sẵn cùng bố mẹ. Tối đa 1 bé
- Trẻ từ 6 - dưới 11 tuổi: ngủ chung giường với bố mẹ và tính phụ thu tại khách sạn VND 250,000/bé/đêm (bao gồm ăn sáng)
- Trẻ từ 12 tuổi trở lên: tính như người lớn theo chính sách giường phụ VND 500,000/giường
Child's Policy
- Infant 0 – under 6 year(s): 1 kid stay for free, using existing bedding and free breakfast
- Child from 6 – under 11 years will stay in the same beds with parents and will be applied an additional charge at the hotel with VND 250,000/child/night (include breakfast)
- Guests from 12 years and older will be applied as an adult with extra bed VND 500,000/bed
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Annova Nha Trang Hotel | 463 |
Number of floors in Annova Nha Trang Hotel | 39 |
Another facilities in Annova Nha Trang Hotel | Bellhop, Welcoming drinks, Concierge, Doorman, Early Check-in |
Frequently asked question in Annova Nha Trang Hotel
What are available facilities at Annova Nha Trang Hotel?
There are top facilites at Annova Nha Trang Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Annova Nha Trang Hotel?
The standard check-in time at Annova Nha Trang Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Annova Nha Trang Hotel provide breakfast?
Yes, Annova Nha Trang Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Annova Nha Trang Hotel
Traveloka (149)
Other sources (25)
9,1
Exceptional
From 149 reviews
Provided by travelers on
Cleanliness
9,2
Room Comfort
9,1
Meal
8,8
Location
9,2
Service and Facilites
8,9
People often mention about Annova Nha Trang Hotel
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Staff Friendliness (17)
Distance to City Center (16)
Surroundings (15)
Room Space (15)
Bedroom (15)
Family Friendly (14)
Accessibility (13)
Bathroom (13)
Hotel Area (13)
Ambiance (11)
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Traveler Reviews Annova Nha Trang Hotel
Number of reviews per page
20
40
Customer reviews
C***n
Staycation
9,1
/10
Reviewed 1 day(s) ago
Clean room... minus point is slow reception service, room booked for 4 guests... check in only 1 double bed and 1 single bed, request extra bed from 3pm... reminded many times until 9pm to be served.
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TT
Tran T. M. T.
9,7
/10
Reviewed 1 week(s) ago
Nice room. Central location. Has a swimming pool with slightly cold water.
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Accommodation's Reply
14 Jul 2025
Dear Guest,
Thank you very much for your very positive feedback about your stay at Annova Hotel. It is our pleasure to have provided you with such a pleasant holiday experience. We look forward to seeing you again on your next stay in the beautiful coastal city of Nha Trang.
Thank you again.
Best regards,
General Manager
Alice Nguyen
See original
Guest
Staycation
8,5
/10
Reviewed 1 week(s) ago
Well worth a stay when traveling
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Accommodation's Reply
12 Jul 2025
Dear Guest,
Thank you very much for taking the time to rate and share your experience at the hotel with an absolute score of "Exceptional" - 10 points. We are honored to receive your satisfaction and will continue to make constant efforts to bring the best service quality for every vacation. We look forward to having the opportunity to welcome you back in the upcoming stays.
Wishing you good health and meaningful trips!
Best regards,
General Manager
Alice Nguyen
See original
T***n
Staycation
9,7
/10
Reviewed 2 week(s) ago
clean room. enthusiastic staff. swimming pool is not very nice. water is a bit cold
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Valued Guest,
The Annova Nha Trang Hotel staff is very pleased to receive positive feedback from you. The hotel always believes that the best service every day to help all customers relax and enjoy their vacation is the top priority, and the hotel is very happy to know that you were very satisfied with your stay at Annova Hotel. Thank you for sharing your kind feedback with the hotel. We wish you a meaningful summer vacation, exciting trips and look forward to seeing you again in the near future in the beautiful coastal city of Nha Trang.
Once again, thank you for choosing Annova.
Best regards,
General Manager
Alice Nguyen
See original
PT
PHAM T. N.
10,0
/10
Reviewed 3 week(s) ago
The hotel is clean and new! The service is very good
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4 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest,
Thank you very much for taking the time to rate and share your experience at the hotel with an absolute score of "Exceptional" - 10 points. We are honored to receive your satisfaction and will continue to make constant efforts to bring the best service quality for every vacation. We look forward to having the opportunity to welcome you back in the upcoming stays.
Wishing you good health and meaningful trips!
Best regards,
General Manager
Alice Nguyen
See original
TH
Thu H.
Staycation
9,4
/10
Reviewed 4 week(s) ago
My family stayed here for 1 night and had a quite satisfying experience.
The staff was gentle and polite, caring about the guests' experience.
I stayed on the 34th floor so the night view or sunrise was very beautiful.
The room facilities were complete and clean.
The breakfast was quite good but not too impressive, mostly popular dishes. My family liked watermelon juice but it was not available at the buffet counter that day, I requested it and it was immediately fulfilled.
The lunch space on the 28th floor was very beautiful and luxurious, the price was of course a bit higher but it was okay, the food was fresh and suited my family's taste.
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Accommodation's Reply
04 Jul 2025
Dear Valued Guest,
The hotel staff is very pleased to receive positive feedback from you. The hotel always believes that the best service every day to help all customers relax and enjoy their vacation is the top priority, and the hotel is very happy to know that you were very satisfied with your vacation at Annova Hotel. Thank you for sharing your kind feedback with the hotel. We wish you a meaningful summer vacation, exciting trips and look forward to seeing you again in the near future in the beautiful coastal city of Nha Trang.
Once again, thank you for choosing Annova.
Best regards,
General Manager
Alice Nguyen
See original
Nguyen T. T. D.
10,0
/10
Reviewed 5 week(s) ago
Beautiful space, comfortable, friendly staff
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Accommodation's Reply
04 Jul 2025
Dear Valued Guest,
The hotel staff is very pleased to receive positive feedback from you. The hotel always believes that the best service every day to help all customers relax and enjoy their vacation is the top priority, and the hotel is very happy to know that you were very satisfied with your vacation at Annova Hotel. Thank you for sharing your kind feedback with the hotel. We wish you a meaningful summer vacation, exciting trips and look forward to seeing you again in the near future in the beautiful coastal city of Nha Trang.
Once again, thank you for choosing Annova.
Best regards,
General Manager
Alice Nguyen
See original
Nguyen T. T. D.
8,5
/10
Reviewed 5 week(s) ago
Friendly, enthusiastic, cheerful
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest,
Our hotel staff strives every day to help all guests relax and enjoy their stay, and the hotel is delighted to know that the hotel has made you satisfied. Thank you for sharing your comments about the hotel. We wish you good health and enjoyable trips, and especially do not forget that Annova Hotel always welcomes you back in the upcoming holidays.
Once again, thank you for choosing Annova.
Best regards,
General Manager
Alice Nguyen
See original
LL
Lien L.
Staycation
9,7
/10
Reviewed 7 week(s) ago
I arrived to check in quite early at around 5am, the lobby was quite hot (probably not air-conditioned) and early check-in was not supported even though I had a small child. Hopefully next time I return to the hotel it will be better.
The hotel's location is ideal, near Lottemart; Circle K, just a few minutes walk to the beach. A few minutes drive to a local restaurant.
I had to remind the staff to serve the family for the welcome drink, I feel the hotel is a bit negligent in this area.
The Kid club is relatively small, few toys, quite a lot of books for children. The room is clean, has air conditioning.
The breakfast buffet has a variety of dishes, the staff is friendly and open. The broth of the noodles and ribs is very delicious.
The room has a very nice and comfortable city + sea view. Full amenities, strong wifi. Soundproofing is not very good.
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2 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest,
First of all, Annova Hotel would like to sincerely thank you for choosing to stay at the hotel and taking the time to share your detailed feelings after your stay. We are very happy to know that you are satisfied with the quality of the room, the location near the beach and convenient shopping centers, and the diverse breakfast dishes. However, we are extremely sorry and apologize that your experience was not complete due to issues related to the quality of soundproofing and the Kid club.
Annova would like to acknowledge all of your sincere comments. Immediately after receiving the feedback, the Hotel Management Board has been reviewing the process of welcoming guests at the lobby.
Once again, Annova Hotel apologizes for the inconvenience that has occurred and hopes to have the opportunity to welcome you back in the future.
Best regards,
General Manager
Alice Nguyen
See original
HT
HOANG T. B. T.
Staycation
9,7
/10
Reviewed 7 week(s) ago
The hotel is in a very convenient location, it is very convenient to eat, walk, or shop. The room is clean and airy. Next time I come to Nha Trang, if I stay in the city, I will definitely come back to Annova 🥰
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest,
Annova Hotel always believes that its mission is to make as many customers as possible satisfied when coming to Annova. When reading the comments that you shared about your recent stay at Annova Hotel, and knowing that the hotel has tried to do everything to make you satisfied. Thank you for sharing, feedback and really happy that you and your family had a great time at Annova Hotel.
Thank you again..
Best regards,
General Manager
Alice Nguyen
See original
LT
LE THI H. V.
10,0
/10
Reviewed 7 week(s) ago
It was great to stay here, the room was spacious, the view was so beautiful, everything for the trip was very good, will and want to come back, everyone should choose Annova, nothing to say except
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest,
Annova Hotel always believes that its mission is to make as many customers as possible satisfied when coming to Annova. When reading the comments that you shared about your recent stay at Annova Hotel, and knowing that the hotel has tried to do everything to make you satisfied. Thank you for sharing, feedback and really happy that you and your family had a great time at Annova Hotel.
Thank you again..
Best regards,
General Manager
Alice Nguyen
See original
AN
An Nguyễn
6,6
/10
Reviewed 8 week(s) ago
I think the room is ok. But the staff and service here are very bad. The room has to be cleaned 2-3 times. The receptionist keeps calling the guests loudly, the guests check out 20 minutes later but still don't know if the guests have returned the room card or not. Standing from afar, they loudly ask the guests if they have returned the room card yet. The spa staff also loudly calls the guests. I feel like the staff here have not learned hotel business.
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guests,
First of all, the entire Management Board and staff of Annova Nha Trang Hotel would like to express our deep gratitude to you for choosing Annova as your stopover on your journey to the beautiful coastal city of Nha Trang.
We deeply appreciate the feedback you have shared with the hotel. This is not only a valuable recognition for the tireless efforts of the staff, but also a sincere reminder for the hotel to look at and improve its services more comprehensively. The hotel always wants to bring a complete, hospitable and classy stay experience to each guest. Therefore, if there is any point during your stay that cannot meet your expectations, we sincerely hope to hear more detailed sharing and comments. Those valuable opinions will be the guiding principle to help us improve the quality of our services better and better.
Once again, thank you for your trust and we look forward to welcoming you back in the future.
Sincerely,
General Manager
Alice Nguyen
See original
T***n
Leisure
9,4
/10
Reviewed 11 week(s) ago
Hotel in the center, many amenities around (supermarket, dining area); not too far from the beach (200m). New hotel, good soundproofing, room with bathtub overlooking the sea, quite chill. Room is a bit small but airy because it has a balcony and glass door overlooking the sea. Breakfast is okay, not too excellent but full, many dishes, good taste. Friendly receptionist, quick check in - check out. There is a basement for parking so it is more secure than other places.
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6 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest,
Thank you very much for your very positive feedback about your stay at Annova Hotel. It is our pleasure to have provided you with such a pleasant holiday experience. We look forward to seeing you again on your next stay in the beautiful coastal city of Nha Trang.
Thank you again.
Best regards,
General Manager
Alice Nguyen
See original
T
Thinh
Leisure
9,7
/10
Reviewed 11 week(s) ago
Enthusiastic and friendly staff, clean and comfortable rooms, surrounded by shopping malls, easy to walk and shop, very good
See original
2 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest,
Annova Hotel always believes that its mission is to make as many customers as possible satisfied when coming to Annova. When reading the comments that you shared about your recent stay at Annova Hotel, and knowing that the hotel has tried to do everything to make you satisfied. Thank you for sharing, feedback and really happy that you and your family had a great time at Annova Hotel.
Thank you again..
Best regards,
General Manager
Alice Nguyen
See original
NH
Nguyen H. A. T.
6,2
/10
Reviewed 15 week(s) ago
Check in time is 2pm but when we arrived there was no room, we had to wait a long time and the staff was very time consuming.
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6 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest,
First of all, Annova Hotel would like to sincerely thank you for choosing to stay at the hotel and taking the time to share your detailed feelings after your stay. We are very happy to know that you are satisfied with the quality of the room, the location near the sea, the breakfast as well as the reasonable price. However, we are extremely sorry and apologize that your experience was not complete due to issues related to your check-in time and the inappropriate behavior of some staff. Annova would like to acknowledge all of your sincere comments. Immediately after receiving the feedback, the Hotel Management Board has been reviewing the process and retraining the service attitude of the staff.
Once again, Annova Hotel apologizes for the inconvenience that has occurred and hopes to have the opportunity to welcome you back in the future.
Best regards,
General Manager
Alice Nguyen
See original
LP
Le Phung K.
10,0
/10
Reviewed 16 week(s) ago
Great service from the beginning to the end of my trip with the best hospitality of all staffs.
All facility is new & modern, location is right in the city center- 2 minutes to the beach and breakfast buffet is suitable for both Western & Asian flavors. Instant support as needed with professional manner, best place to enjoy my trip during holidays in Nha Trang!
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest,
We sincerely thank you for taking the time to rate and share your experience at the hotel with an absolute score of "Exceptional" - 10 points. We are honored to receive your satisfaction and will continue to make constant efforts to bring the best quality of service for every vacation. We look forward to welcoming you back in the upcoming stays.
We wish you good health and meaningful trips!
Best regards,
General Manager
Alice Nguyen
P***A
Staycation
8,5
/10
Reviewed 18 week(s) ago
Nice room, delicious food. Thank you Mr. Tien for upgrading the room. Will come back.
See original
6 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest,
The hotel staff, especially Mr. Tien, Deputy Director of Sales and Marketing, was very pleased to receive your positive feedback. The hotel always believes that the best service every day to help all guests relax and enjoy their vacation is the top priority, and the hotel is very happy to know that you were very satisfied with your stay at Annova Hotel. Thank you for sharing your kind feedback with the hotel. We wish you a meaningful summer vacation, exciting trips and look forward to seeing you again in the near future in the beautiful coastal city of Nha Trang.
Once again, thank you for choosing Annova.
Best regards,
General Manager
Alice Nguyen
See original
P***A
Leisure
10,0
/10
Reviewed 18 week(s) ago
The staff is cheerful and friendly. Thank you Mr. Tien for your enthusiastic support. Hotel 10 points
See original
5 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest,
The hotel staff, especially Mr. Tien, Deputy Director of Sales and Marketing, was very pleased to receive your positive feedback. The hotel always believes that the best service every day to help all guests relax and enjoy their vacation is the top priority, and the hotel is very happy to know that you were very satisfied with your stay at Annova Hotel. Thank you for sharing your kind feedback with the hotel. We wish you a meaningful summer vacation, exciting trips and look forward to seeing you again in the near future in the beautiful coastal city of Nha Trang.
Once again, thank you for choosing Annova.
Best regards,
General Manager
Alice Nguyen
See original
Dv
Do van t.
Business
8,5
/10
Reviewed 19 week(s) ago
The Hotel must have means to check the cleaning staff employees, I move from room 1107 to new room 2109 on Feb 24, I left my T-shirt in the bath room, and the hotel cannot get it back for me?, again on the Feb 26 I left my knee protection in room 2109, when I ask the hotel to look for them and they cannot. Two times happened within a few days, the cleaning people must have a problem. If they can take the leftover items then who can guarantee that they don't take what's in the room during cleaning time?
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4 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest,
First of all, Annova Hotel would like to sincerely thank you for choosing to stay at the hotel and taking the time to share your detailed feelings after your stay. We are very happy to know that you are satisfied with the quality of service is good. However, we are extremely sorry and apologize that your experience was not complete due to issues related to the quality of some staff at House Skeeping Agent. Annova would like to acknowledge all of your sincere comments. Immediately after receiving the feedback, the Hotel Management Board has been reviewing all the staff.
Once again, Annova Hotel apologizes for the inconveniences that have occurred and hopes to have the opportunity to welcome you back in the future.
Best regards,
General Manager
Alice Nguyen
M***y
Leisure
6,5
/10
Reviewed 20 week(s) ago
Just okay. The location is great—close to the shopping center and the beach—but it doesn’t feel like a 5-star hotel. Service is hit-or-miss. Some staff are friendly, others not so much. Check-in at 6 am took over 10 minutes and the staff wasn’t in uniform. I paid 1.7mil for early check-in compared to 1.3mil/night. Wish I had booked an extra night instead. Room cleaning staff are nice, but most of the breakfast buffet staff rarely smile. The kids' area is boring, and my son got tired of it in 5 minutes. The pool is indoor and too cold to swim. The room is not soundproof, and I could hear neighbors shouting in the middle of the night. The city view with a partial beach view is nice from the balcony. The food selection is enough for a 4-star hotel. It seems the hotel caters more to Chinese guests, as they were prioritized and well-assisted with welcome drinks and an exclusive dining area
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4 people find it helpful
Accommodation's Reply
05 Mar 2025
Dear Mr/Ms. Mardy!
Thank you for sharing your feedback with us. We're glad to hear that you found the hotel clean and comfortable. We are continuously working to improve our offerings and will certainly take your comments into consideration as we strive to provide a better experience for all of our guests.
Your feedback is valuable to us, and we hope to welcome you back again soon with an even better experience.
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