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Eliana Signature Hanoi Hotel
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Eliana Signature Hanoi Hotel
Hotels
9,4
/10
Exceptional
359 reviews
What Guests Say About Their Stay
Van a.
10,0
/ 10
The service is very good, the room is clean, very beautiful and the staff is very attentive and enthusiastic
Hng n.
9,1
/ 10
The hotel is very clean, the staff is super enthusiastic, the room is beautiful. The hotel is in the center so it is very convenient to travel. If I have the opportunity to return to Hanoi, I will definitely book again. Especially, booking through the app has a discount so the room price is very good compared to the quality. 10 VND is not available but
In the Area
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38 Lo Su, Ly Thai To Ward, Hoan Kiem District, Hanoi, Vietnam, 100000
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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38 Lo Su, Ly Thai To Ward, Hoan Kiem District, Hanoi, Vietnam, 100000
Discover More About Eliana Signature Hanoi Hotel
note: hotel was previously named Eliana Signature Hanoi Hotel
Location
Eliana Signature Hanoi Hotel is a hotel in a good neighborhood, which is located at Ly Thai To Ward.
About Eliana Signature Hanoi Hotel
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Eliana Signature Hanoi Hotel .
Eliana Signature Hanoi Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Eliana Signature Hanoi Hotel provides a pleasant accommodation for your stay.
From business event to corporate gathering, Eliana Signature Hanoi Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Eliana Signature Hanoi Hotel , a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Eliana Signature Hanoi Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Eliana Signature Hanoi Hotel is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Eliana Signature Hanoi Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Eliana Signature Hanoi Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Eliana Signature Hanoi Hotel .
All facilities in Eliana Signature Hanoi Hotel
Lobby
Exterior
Bedroom
Others
In-room Bathroom
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Money changer
- Doorman
- Early Check-in
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Limited hours room service
- Luggage storage
- Mobile
- Multilingual staff
- Newspaper in lobby
- Newspaper
- Porter
- Tours
Food and Drinks
- A la carte breakfast
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Breakfast served to the table
- Breakfast (surcharge)
- Cafe
- Hot breakfast
- Snack bar
- Snacks
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
General
- AC
- Cloakroom
- Family room
- Non-smoking room
- Recreation room
- Rooftop terrace
- Smoking area
- Smoke-free
- Terrace
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Things to Do
- Children play area
- Fitness center
- Massage
- Outdoor facilities
- Spa
- Hot tub
- Sauna
Public Facilities
- Parking
- Elevator
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Transportation
- Bicycle storage
- Car rental
- Secure parking
Connectivity
- Internet point
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Family-friendly Facilities
- Kids club
Business Facilities
- Photocopier
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Eliana Signature Hanoi Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Please note that your children might be charged when check-in at the hotel. Please call the hotel before your check-in date for further information. Vui long luu y, tre em co the bi thu them phi khi nhan phong tai khach san. Vui long lien he khach san truoc khi nhan phong de biet them thong tin chi tiet.
Chính sách phụ thu trẻ em: phụ thu 250000 vnd cho trẻ dưới 6 tuổi nằm chung giường với bố mẹ, 450000 vnd cho giường phụ.Vui lòng thanh toán trực tiếp tại khách sạn. Extra fee : we will charge extra fee 250000 vnd for child under 6 years old sleeping on the same bed with parents. We will charge 450000 vnd for extra bed and child above 6 years old. Please pay directly at hotel when check in.
Chính sách phụ thu trẻ em: phụ thu 250000 vnd cho trẻ dưới 6 tuổi nằm chung giường với bố mẹ, 450000 vnd cho giường phụ.Vui lòng thanh toán trực tiếp tại khách sạn. Extra fee : we will charge extra fee 250000 vnd for child under 6 years old sleeping on the same bed with parents. We will charge 450000 vnd for extra bed and child above 6 years old. Please pay directly at hotel when check in.
Additional Policy
Please note that your children might be charged when check-in at the hotel. Please call the hotel before your check-in date for further information. Vui long luu y, tre em co the bi thu them phi khi nhan phong tai khach san. Vui long lien he khach san truoc khi nhan phong de biet them thong tin chi tiet.
Chính sách phụ thu trẻ em: phụ thu 250000 vnd cho trẻ dưới 6 tuổi nằm chung giường với bố mẹ, 450000 vnd cho giường phụ.Vui lòng thanh toán trực tiếp tại khách sạn. Extra fee : we will charge extra fee 250000 vnd for child under 6 years old sleeping on the same bed with parents. We will charge 450000 vnd for extra bed and child above 6 years old. Please pay directly at hotel when check in.
Chính sách phụ thu trẻ em: phụ thu 250000 vnd cho trẻ dưới 6 tuổi nằm chung giường với bố mẹ, 450000 vnd cho giường phụ.Vui lòng thanh toán trực tiếp tại khách sạn. Extra fee : we will charge extra fee 250000 vnd for child under 6 years old sleeping on the same bed with parents. We will charge 450000 vnd for extra bed and child above 6 years old. Please pay directly at hotel when check in.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Eliana Signature Hanoi Hotel | 35 |
Number of floors in Eliana Signature Hanoi Hotel | 8 |
Another facilities in Eliana Signature Hanoi Hotel | Bellhop, Welcoming drinks, Concierge, Money changer, Doorman |
Frequently asked question in Eliana Signature Hanoi Hotel
What are available facilities at Eliana Signature Hanoi Hotel ?
There are top facilites at Eliana Signature Hanoi Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Eliana Signature Hanoi Hotel ?
The standard check-in time at Eliana Signature Hanoi Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Eliana Signature Hanoi Hotel provide breakfast?
Yes, Eliana Signature Hanoi Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Eliana Signature Hanoi Hotel
Traveloka (21)
Other sources (338)
9,4
Exceptional
From 338 reviews
Cleanliness
9,2
Room Comfort
9,0
Location
9,6
Service and Facilites
9,6
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Traveler Reviews Eliana Signature Hanoi Hotel
Number of reviews per page
20
40
Top reviews
Rahul
Leisure with Partner
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
A very pleasant place to stay. We wished we stayed longer.
Gregory
Leisure Family
8,0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Good overall stay. Staff was fantastic and breakfast was excellent. The property is a bit rougher around the edges than it appears in pictures, but we liked the decor.
Angela
Friends and Family
10,0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
Excellent hotel in a perfect location. We enjoyed the breakfast each morning. The staff was incredible
Yong
10,0
/10
Reviewed 68 week(s) ago
Hotels.com verified review
Front staff was super friendly. The location is perfact right in the Hoan Kiem but slightly off busy tourist area. I stayed 2 nights before I go to halong bay, I wish I stayed there whole time.
Cheuk-Fun Geoffrey
10,0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
Staff were very friendly and helpful - couldn't have asked for better. The location is both an boon (centre of old town) and a bane (narrow crowded streets.
John
Leisure
10,0
/10
Reviewed 81 week(s) ago
Expedia Group verified review
The staff are very friendly and sociable, and very informative on arrival giving you a map and tip sheet for the local area. The interior design is colourful and beautifully decorated. I would recommend to any first timers to Hanoi and I would return definitely. The breakfast is plentiful with many choices with friendly staff to help serve you, excellent hospitality!
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Joseph
Leisure
10,0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
I cannot say enough good things about the hotel and staff!
The roo m was nice with a big bed and all the conveniences. Nice shower, wifi, fridge and coffee maker. Plus staff cleaned the room to perfection.
Breakfast was excellent! Had many options to choose from. Hot, cold,fruit plus a made to order menu. The breakfast crew was very nice and the top floor gives you a great view of hanoi.
The staff offered help whenever they could. The front door was opened for me when i entered, i had laundry done quickly, and they always said hello and asked me if i was having a good time in Hanoi.
I would recommend this hotel for great service at a great price. Its a couple blocks from Hoen Lake and the water puppet theater.
It in the heart of the old quarter, but quiet enough when you need to relax.
Thanks to all the friendly and helpful staff at Elaina Signature Hotel for a wonderful experience my first time visiting Hanoi and Vietnam.
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Sumita
Leisure Family
8,0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
There were vegetarian options available. Hotel also provided a complimentary cake, fruits and decorated the room for a birthday surprise, very well done.
Emma
Leisure Family
6,0
/10
Reviewed 110 week(s) ago
Expedia Group verified review
The staff were amazing and extremely friendly. The location was great. The hotel was doing major construction and was not told of this prior.
Gia Loc
Leisure Family
10,0
/10
Reviewed 111 week(s) ago
Expedia Group verified review
The hotel’s location is superb. It is located a few hundred meters from Hoan Kiem lake. It’s a very safe place to stay and visit Hanoi. The room is very clean, and the Wi-Fi is very fast. There are plenty of Vietnamese restaurants and souvenirs shop nearby. The hotel has a restaurant on the 8th floor offering excellent Vietnamese dishes. We had free breakfast including excellent Vietnamese soup called Pho, fried eggs, various Vietnamese fruits, coffee, tea, mango juice, … Ms. Thao and Ms. Ngoc Anh (restaurant staff) are very polite and professional, as well as the staff at the reception and travel desk. We will certainly stay here next time we visit Hanoi.
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John
Leisure
10,0
/10
Reviewed 112 week(s) ago
Expedia Group verified review
Lovely staff, very helpful and attentive.
Verified traveler
Business
2,0
/10
Reviewed 113 week(s) ago
Hotels.com verified review
This was THE WORST hotel I have ever stayed at, and I travel a lot for work and pleasure.
The bed was rock hard, there is a loud bar across the street blasting loud thumping music into the early hours of the morning, making it impossible to sleep.
The breakfast host PICKED HER NOSE and inspected her find then proceeded to serve my breakfast with those dirty hands.
There is no shower curtain in the bathroom, which is a safety hazard as water goes all over the bathroom floor.
A man tried to force his way into my room at midnight (there are no peep holes to see who it is) and the hotel said he was "looking for friends in another room" - why did he look me in the eye and push the door open? I am not his friend. He did not know me. They refused to do anything, Eric at the front desk let this man into the hotel.
And the worst part, Huong, the front desk woman, SCREAMED at me for over an hour, refusing to assist or refund the rest of my stay, saying there is "no bar or club" and that i was lying, and that the other incidents did not occur, and she refused to help or refund me because, as she yelled at me over and over "they are your FEELINGS!" I told her i would be leaving a bad review, she replied that she'd deny it all.
If this happened in the US, Europe she would be fired. This is disgusting, horrendous service, a health and safety violation, and literally the worst hotel stay of my life.
I write this out in the hopes of helping my fellow travellers- DO NOT STAY HERE.
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Jim
Friends and Family
8,0
/10
Reviewed 114 week(s) ago
Hotels.com verified review
The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good.
Maggie
10,0
/10
Reviewed 116 week(s) ago
Expedia Group verified review
Great location and service
Really nice and helpful staff
Highly recommended
maria
Leisure
10,0
/10
Reviewed 116 week(s) ago
Expedia Group verified review
excellent hotel and nice room
BRIAN DOUGLAS
10,0
/10
Reviewed 119 week(s) ago
Expedia Group verified review
The staff were very kind and helpful.
Antonio
6,0
/10
Reviewed 136 week(s) ago
Hotels.com verified review
Nice boutique hotel in a good location with friendly staff and good restaurant. The street facing rooms are nice (if you can tolerate the early morning traffic noise). The interior rooms are dark and claustrophobic (and not that quiet either).
CherylBaxter
Leisure with Partner
10,0
/10
Reviewed 283 week(s) ago
Expedia Group verified review
Excellent value for money, very friendly staff who go out of their way to help you, rooms excellent and clean, such a pleasant stay, thankyou to all staff at this hotel.
Verified traveler
10,0
/10
Reviewed 286 week(s) ago
Hotels.com verified review
Geeat staff, very helpful. Even upgraded my room.
Susan M
10,0
/10
Reviewed 287 week(s) ago
Hotels.com verified review
I stayed for one night on three occasions over 2 weeks. Excellent facilities in hotel and room. Hekped with all my onward travel arrangements. Extensive and delicious breakfast. What sets this hotel apart is the wonderful staff. From the moment you step through the door until you leave the service is amazing. Eg accompanied me all the way to my coach on the night train and on my final day diverted my taxi to the airport back to the hotel as i had left my daypack behind and hadnt even realized. Forever grateful. The management should be very proud of all of them. I would definitely stay here again
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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