Hanoi Fiesta Hotel and Spa

The hotel is fantastic BUT nothing like the pictures!!! NOTHING!!! The location is fantastic, the rooms are great, the staff is extremely kind, helpful, friendly, and knowledgeable. But, the rooms do not have the view shown in the pictures, there is no access to a nearby pool, and the rooftop doesn’t exist. It would be much better if the pictures were accurate!

This was a pretty good hotel for the price until when we were going to check out and there was a roach crawling around our luggage on the 5th floor. :( if I had seen earlier we would have stayed elsewhere and left. I do not need a little hitchhiker catching a ride home. Freeway is really noisy too. Staff was friendly.

My advice: avoid this hotel. The room itself was dirty - the walls full of marks and the AC unit's frame was falling off. The breakfast was full of flies. Every single time you leave/return to the hotel, the nail salon underneath the hotel will ask if you want your nails doing or a massage - it gets tiring. The room doors slam shut and it's so loud. We told reception and advised them to put up signs to be quiet after a certain time but they didn't. So if anyone on your floor comes in late, then it will wake you up. Also, the cleaners were SO LOUD. They would shout right outside our door no matter what time it was so when it was early in the morning, they'd wake us up. We complained the reception and were told the cleaners would be told - then it happened again a couple of days later, the cleaners would shout across the corridor to their colleagues, again waking us up as we'd already been woken through the night due to other people in the corridor coming home late. We could hear the neighbour's TV too - we called reception about 1am to ask them to tell the neighbours to be quiet, reception did tell them but nothing changed. Due to multiple complaints, the manager agreed to move us to the Grand hotel but this was much the same. I would avoid this hotel.

Friendly and highly accommodating and helpful staff, clean comfortable room and facilities, great location!

Great place well located in old town. Suoer friendly staff, excellent service

Great

Staff were amazing! Friendly and helpful. The fire alarm went off one night, because some one smoked in their room. Not the hotels fault.. but annoying for us since we had already not slept good the last two nights some where else. Good rooms, clean, great hot water! Had room cleaned every day which we had not in all other hotels we booked.

Staff was excellent and very helpful especially the reception desk. Excellent breakfast buffet and staff! Great location although a bit crowded due to location in old quarter.

Staff at the front desk told us laundry was 200k per kilo, when it was only 40k per kilo. Very disappointed to be scammed by the hotel.

The hotel itself is lovely and was a pleasant surprise. The staff were amazing in their friendliness. The rooftop breakfast was also good, though we were disappointed that the rooftop bar was not open in the evenings. We didn’t try the pool. The one drawback is that there is considerable street noise from a lively neighborhood.

The staff is very nice and professional. The location is on the edge of old town but close to walk everywhere. The roof bar doesn’t open any more. The breakfast is very good. The rooms are small with no view but bathroom is nice. I would stay here again because the price is very affordable.

Very nice staff

Clean, helpful staff and convenient location, but can be noisy at night

Very friendly and helpful great customer service especially when we needed help

Great stay here in October 2024, the staff arranged a taxi to collect us from the airport which was very helpful, Penny on reception was very helpful and gave us information about the surrounding area and how to get fo certain places! The room was spotless, huge bed and everything we could want. We were at the front of the property and despite being able to hear the horns of vehicles and a lady speaking through a loudspeaker early in the morning, it didn't spoil our stay. Breakfast was good, always had something on to suit most tastes. Location is ideal, we were able to walk to the night markets, Bia street, and Train Street, tuk tuks and taxis are very frequent outside the hotel if needed. Overall a very nice hotel and perfect for our few nights here before moving on!

Property is right next to the old quarter so lots going on around the area and close some great food and drink options. Staff were amazing and always very helpful. Property was clean. Only negatives were that, our room had a window next to what was a kind of chimney thing which was a little bit noisy in the morning when breakfast was being prepared.

Staff went above and beyond in helping us settle in and welcoming us to their hotel and city. Their hospitality was excellent.

Wonderful hotel and staff.

Excellent Customer Service

We had such great service from Celina. Loved our stay, breakfast was great.