ISTAY Hotel Apartment 6

The room was fine, clean, not bad at all. But the hotel service was terrible, unsafe, extremely unprofessional, and the handling of the situation was also poor. If the hotel repairs something, they should notify the guest 1 hour in advance, not just hand over the whole bunch of keys to the repairman and then 'the repairman at least knocked on the door before he opened it himself' and 'it's always been like that, we've never seen a guest lose anything'. The privacy during my stay was no joke. Let's not talk about the noise because at night it could be the building next door like the hotel said, but it was noisy all over the floor from early morning. Hopefully the hotel will learn from this for next time. Excuses don't solve the problem, so apologies should be sincere. Thank you hotel. The room was fine, clean, and decent. However, the hotel's service was terrible — unsafe, extremely unprofessional, and poor at handling situations. If the hotel needs to carry out repairs, guests should be notified at least an hour in advance. It’s absolutely unacceptable to simply hand over a bunch of keys to a repairman and justify it by saying “at least he knocked before letting himself in” or “we’ve never had any theft reported before.” My privacy and safety during my stay is not something to take lightly. Not to mention the noise — while the hotel mentioned it might be from the building next door at night, it was loud throughout the entire floor starting early in the morning. I sincerely hope the hotel learns from this experience. Excuses don't solve the issue, and if you apologize, it should be genuine. Thank you.

The room is ok, suitable for people who need a place to sleep and live on their own

Bad service experience. The room is not clean and airy like in the picture

The room is quite good, a bit noisy but acceptable for the price.

The room is ok, there is a small kitchen for guests to cook quick meals. The air conditioner is a bit noisy, which is a bit uncomfortable for light sleepers like me. Will book again if we visit Hanoi.

Nice room, with window view, still airy, fully furnished, clean, safe, spacious and comfortable, quite ok

Phòng sạch sẽ, thoáng. Ở trong ngõ gần đường trung tâm nhưng vẫn rất yên tĩnh

Được mỗi vị trí. Ồn kinh khủng, nhân viên cũng chưa ổn

The room is quite large and comfortable, however because it is in an alley, the balcony has no view, feeling a bit dark...

The room is ok, clean but the female staff member who wears glasses with a scar on her neck is a bit uncomfortable. ncl I do not appreciate the service here

The room is very clean, try it

+ Tớ book 1 phòng 2 người giường đôi. Phòng sạch sẽ, đầy đủ tiện nghi cơ bản, các bạn nhân viên lễ tân lịch sự, dễ thương. - Cách âm có vẻ không tốt cho lắm.

A great room for the weekend: quiet space, fully furnished and clean, with a kitchen full of dishes and pots (a huge plus if you like to cook together and reduce the cost of eating out) , free 2 bottles of filtered water, Good service staff. Overall very satisfied and will be back

The room is old, the front desk staff is not enthusiastic and friendly.

great, friendly staff, very ok room amenities

Nice room as picture, airy. Enthusiastic staff

The room is spacious, clean, and the staff welcomes and supports enthusiastically. The location is close to the shopping center so it is very convenient for work. having breakfast, lunch and dinner at the beginning of the alley is even more convenient. will be back on the nearest date

Everything is ok, except cleaning the room and with a rude attitude to the guests.

I’ve asked for a highest floor room available but what I got was the first floor.

The attitude of the staff is not good, changing the room does not notify guests so that guests are preparing to make midnight, the guests still have to sit in order to change rooms tomorrow