Prague Hotel

Very bad customer service and breakfast not fresh

They advertised that parking was available, but this turned out to be completely false. When I arrived to check in, the receptionist rudely denied that any parking was available for my car. Because of this misleading information, I was unable to proceed with my stay and immediately requested a cancellation. However, they refused to cancel the reservation or refund my money. This was a terrible experience and a complete waste of my time, money, and energy. What made the situation worse was that no apology was offered instead, I was made to feel as though I was at fault. I do not recommend this property, and I strongly believe Expedia Group must take responsibility for allowing false information to remain on the listing and should issue a full refund along with appropriate compensation for the financial and emotional distress this situation caused.

Very helpful staff, good breakfast, shops and restaurants nearby, market nearby.

For what we paid, this hotel did all it needed. The room was comfy and had everything we needed. I feel like the upkeep and cleanliness could be better. We avoided the included breakfast after noticing ants on the table and a staff member using bug spray near the fresh fruit… but other than that, it was great!

Best hotel for the price

Staff was wonderful. Location top notch. The hotel is in need of a good cleaning, and better amenities. Such as a bar /restaurant area. Later hours on the pool. The elevator is in need of an upgrade. Remove tables from the breakfast area. The hotel is really in need of reorganizing. However, the bed was comfortable, there was hot water for the showers. The rooms without windows were nice no noise. However when the rooms are not occupied they need to have their doors kept open for ventilation. Mine had a slight mildew smell.

Yes

Room was clean, shower great and breakfast was excellent. St

Friendly helpful staff and hotel is in a great location

Room was good. Bed very comfortable. Location excellent - very central to everything.

It was a convenient location Friendly stuffs

The room was not very clean, the bathroom was dirty and had weird brown stains on the counter. Ventilation is not great the room started smelling mouldy. It was not bad but it wasn’t good. We only stayed a couple of nights so it was manageable. Staff were nice!

While the staff was great, even acknowleding my booking requests, i was put on a floor that the elevator did not reach. Had to walk up and down a flight with my bags. And the room was extremely small despite it being a double deluxe room, with a nice but obstructed view. This would be a difficult stay for 2 people in 1 room with 2 large suitcases. It is in a great location.

Staff very helpful, clean room, great location

Clean room and great service

Very nice hotel with great 👍 staff

Staff lovely very efficient when dealing with minor room issue . Location great minutes from walking but no noise at night .markets across street Stayed 4! Nights will be back

Loved my stay here, the staff were great and the room and facilities were clean

Very convenient location to discover the city. Staffs are attentive and professional, very helpful. The room we stayed at was quite small but you get what you pay for.

Very central and easy access to most points of interest.