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Sapa Jade Hill Resort And Spa
8,8
/10
Very Good
203 reviews
What Guests Say About Their Stay
Staff Friendliness (8)
Ambiance (7)
Room Space (6)
Family Friendly (5)
h***h
9,1
/ 10
Very clean and aesthetic place to stay. Really nice, lovely staff. Highly recommended
Craig
10,0
/ 10
This is exactly what we look for when deciding to visit Sapa: tranquil atmosphere, great weather, excellent food & nice view. This room is clean and the staff are very helpful.
Steven
10,0
/ 10
This is exactly what we look for when deciding to visit Sapa: Tranquil atmosphere, great weather, excellent food & nice view. The room is clean and the staff are very helpful
Linh T.
9,4
/ 10
SaPa jaDe Hill is the place I always choose when I come to SP n gives me a great experience, the staff from the receptionist to the room attendants are very enthusiastic, I highly appreciate the experience here, thank you, thank you Jade hill for giving me a wonderful 3 days 2 nights
By . Linh Trang
See original
Phng L.
9,4
/ 10
The view is too good for a short trip. Good staff and service, will definitely come back again.
See original
In the Area
See Map
Ly Village, Lao Chai Commune, Ta Van, Sa Pa Township, Sa Pa District, Lao Cai Province, Vietnam, 330000
Main Facilities
Read More
This accommodation offers:
Indoor pool
Indoor pool
Pub
Bar
Hot tub
Children play area
Swimming pool
Laundry service
Restaurant
Luggage storage
Family room
Garden
Rooftop terrace
Read More
Available Room Types in Sapa Jade Hill Resort And Spa
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What's around Sapa Jade Hill Resort And Spa
Ly Village, Lao Chai Commune, Ta Van, Sa Pa Township, Sa Pa District, Lao Cai Province, Vietnam, 330000
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Discover More About Sapa Jade Hill Resort And Spa
note: hotel was previously named Sapa Jade Hill Resort & Spa
Location
Staying at Sapa Jade Hill Resort And Spa is a good choice when you are visiting Sa Pa Central.
About Sapa Jade Hill Resort And Spa
Not only located within easy reach of various places of interests for your adventure, but staying at Sapa Jade Hill Resort And Spa will also give you a pleasant stay.
Whether you are planning an event or other special occasions, Sapa Jade Hill Resort And Spa is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Sapa Jade Hill Resort And Spa.
Sapa Jade Hill Resort And Spa is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, Sapa Jade Hill Resort And Spa provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Sapa Jade Hill Resort And Spa, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Sapa Jade Hill Resort And Spa is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Sapa Jade Hill Resort And Spa is suitable for you who value privacy during your stay.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sapa Jade Hill Resort And Spa exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Sapa Jade Hill Resort And Spa is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Sapa Jade Hill Resort And Spa.
All facilities in Sapa Jade Hill Resort And Spa
Swimming Pool
Common Space
Lobby
Accommodation Services
Exterior
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Continental breakfast
- Dining area
- Gala dinner
- Hot breakfast
- Pub
- Set menu dinner
- Set menu lunch
- Snack bar
- Snacks
- Vegetarian meal
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Money changer
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Newspaper
- Porter
- Tours
- Wedding service
General
- AC
- Banquet
- Cloakroom
- Family room
- Fireplace in lobby
- Heater
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Smoke-free
- Terrace
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Barbecue
- Children play area
- Garden
- Indoor pool
- Indoor pool
- Massage
- Outdoor facilities
- Picnic area
- Spa
- Hot tub
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- Projector
Transportation
- Area shuttle
- Limo or town car service
- Secure parking
- Shopping center shuttle
Nearby Facilities
- Beauty salon
- Gift shop
- Shops
Connectivity
- Free WiFi
Accommodation Policy & General Information in Sapa Jade Hill Resort And Spa
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Contact Accommodation Before Arrival
Guests should contact hotel 2 day(s) prior to arrival
General Check-in Instructions
- Free tickets to visit the Lao Chai- Ta Van village - Please provide your name and booking ID during check-in, as per local regulations. Contact reception via 02143771199 for any assistance. -Check-in 14:00 and check out 12:00.
Guest are requested to show the ID and same name with the reservation upon arrival. If any change in guest's name, kindly contact hotel or Traveloka prior to arrival.
Khách nhận phòng tại khách sạn được yêu cầu phải cùng tên trên đơn đặt phòng. Nếu có thay đổi về tên khách, vui lòng liên hệ khách sạn hoặc Traveloka trước khi nhận phòng.
"Quý khách lưu ý khi đặt phòng và nhận phòng tại Sapa Jade Hill Resort & Spa phải phải đảm bảo các yêu cầu phòng chống dịch của tỉnh Lào Cai và thị xã Sa Pa" Các đặt phòng theo chính sách chung của Traveloka sẽ được hỗ trợ bảo lưu miễn phí 03 tháng (trừ giai đoạn Lễ Tết cao điểm & tuỳ trình trạng phòng sẵn có) trong trường hợp bất khả kháng (có văn bản xác nhận đính kèm). Due to the epidemic, please ensure the restrictions and comply with advisories issued by the Lao Cai Province and Sa Pa Town Bookings according to the general policy of Traveloka, 03-month free reservations will be supported (except peak seasons and subject to room availability) in case of force majeure (with written confirmation attached).
Phụ thu trẻ em từ 06-11 tuổi VND 625,000 mỗi trẻ bao gồm ăn sáng, thanh toán trực tiếp tại khách sạn. Từ 12 tuổi áp dụng giường phụ.
Guest are requested to show the ID and same name with the reservation upon arrival. If any change in guest's name, kindly contact hotel or Traveloka prior to arrival.
Khách nhận phòng tại khách sạn được yêu cầu phải cùng tên trên đơn đặt phòng. Nếu có thay đổi về tên khách, vui lòng liên hệ khách sạn hoặc Traveloka trước khi nhận phòng.
"Quý khách lưu ý khi đặt phòng và nhận phòng tại Sapa Jade Hill Resort & Spa phải phải đảm bảo các yêu cầu phòng chống dịch của tỉnh Lào Cai và thị xã Sa Pa" Các đặt phòng theo chính sách chung của Traveloka sẽ được hỗ trợ bảo lưu miễn phí 03 tháng (trừ giai đoạn Lễ Tết cao điểm & tuỳ trình trạng phòng sẵn có) trong trường hợp bất khả kháng (có văn bản xác nhận đính kèm). Due to the epidemic, please ensure the restrictions and comply with advisories issued by the Lao Cai Province and Sa Pa Town Bookings according to the general policy of Traveloka, 03-month free reservations will be supported (except peak seasons and subject to room availability) in case of force majeure (with written confirmation attached).
Phụ thu trẻ em từ 06-11 tuổi VND 625,000 mỗi trẻ bao gồm ăn sáng, thanh toán trực tiếp tại khách sạn. Từ 12 tuổi áp dụng giường phụ.
Read All
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sapa Jade Hill Resort And Spa | 99 |
Number of floors in Sapa Jade Hill Resort And Spa | 1 |
Another facilities in Sapa Jade Hill Resort And Spa | A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar |
Frequently asked question in Sapa Jade Hill Resort And Spa
What is normal check-in & check-out time at Sapa Jade Hill Resort And Spa?
The standard check-in time at Sapa Jade Hill Resort And Spa is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Sapa Jade Hill Resort And Spa provide breakfast?
Yes, Sapa Jade Hill Resort And Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sapa Jade Hill Resort And Spa?
Sapa Jade Hill Resort And Spa is a 5.0-star hotel.
How many floors does Sapa Jade Hill Resort And Spa have?
Sapa Jade Hill Resort And Spa has 1 floors.
How many rooms are available at Sapa Jade Hill Resort And Spa?
Sapa Jade Hill Resort And Spa has 99 rooms in total.
See All
More Reviews from Other Guests in Sapa Jade Hill Resort And Spa
Overall Ratings & Reviews Sapa Jade Hill Resort And Spa
Traveloka (185)
Other sources (18)
8,8
Very Good
From 185 reviews
Provided by travelers on
Cleanliness
9,2
Room Comfort
9,0
Meal
8,4
Location
8,3
Service and Facilites
8,9
People often mention about Sapa Jade Hill Resort And Spa
All
Staff Friendliness (6)
Ambiance (6)
Room Space (5)
Family Friendly (4)
Activity Option (4)
Check-in/out Time (4)
Bedroom (4)
Bathroom (4)
Distance to City Center (3)
Wifi (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Sapa Jade Hill Resort And Spa
Number of reviews per page
20
40
Customer reviews
N***m
8,4
/10
Reviewed 1 day(s) ago
The staff are enthusiastic, have a service mindset and are trained to welcome guests, okay, but when upgrading, upgrading the room for customers, you need to pay attention to the risks in terms of customer experience in the newly upgraded room. I initially booked a Deluxe Bulgalow, which Jade Hill upgraded for free to Mountain View Bulgalow, initially quite happy, but when checking in at Mountain View Bulgalow, I discovered a view of the construction site (the construction site is here because next to it is a resort that is also under construction, noisy, cranes and all), this breaks the serenity and quiet that I basically want of a resort close to nature.
Then I requested to change the room to Panorama View Bulgalow to enjoy the tranquility and resort atmosphere here, with a view of Muong Hoa valley and the majestic Hoang Lien Son range.
In this room, the experience is very nice, the balcony view is extremely charming, welcoming the early morning light of the Northwest region with the chirping of birds and somewhere the sound of insects chirping. The cards written to thank customers are really wow, the style close to nature makes me feel relaxed.
The minus point is that the hair dryer cord and kettle cord are quite short, making it inconvenient. In addition, the room's poor soundproofing also destroys the necessary privacy.
The restaurant is also okay, the black chicken hotpot is impressive with extremely rich mushrooms. You can order rice with unique spring rolls.
Jade Hill has a shuttle bus to Sapa center and back to the resort according to the time frame, but you need to register 1 hour in advance to arrange.
The swimming pool is a bit small, many people swim and chop the broom, the changing and showering area is a minus point of the swimming area. The jacuzzi has no view, confined within the "bare" walls
Many good experiences and many unhappy things.
Hope the resort listens and creates a better journey of moments for customers.
Read More
See original
+5
Find this review helpful?
NT
Nhu T. H.
9,4
/10
Reviewed 6 week(s) ago
Friendly staff, beautiful panoramic mountain view room, many lights are broken at night but there is a shuttle bus so it's okay. There is cake in the room with a story, free dried fruit in the room. Swimming pool and jacuzzi are a bit small.
See original
1 people find it helpful
P***g
9,7
/10
Reviewed 11 week(s) ago
The resort has a beautiful view, suitable for those who like to go on vacation, with many services such as: sauna, swimming pool, etc.
See original
3 people find it helpful
DA
Dang A. T.
10,0
/10
Reviewed 15 week(s) ago
Everything is great except it's a bit far from the center and the road is a bit dirty
See original
4 people find it helpful
DA
Dang A. T.
9,0
/10
Reviewed 15 week(s) ago
I went during the rain so the road to the rooms was dirty and bad. However other than that everything was great
See original
1 people find it helpful
LT
Linh T.
9,4
/10
Reviewed 16 week(s) ago
SaPa jaDe Hill is the place I always choose when I come to SP n gives me a great experience, the staff from the receptionist to the room attendants are very enthusiastic, I highly appreciate the experience here, thank you, thank you Jade hill for giving me a wonderful 3 days 2 nights
By . Linh Trang
See original
Find this review helpful?
T***i
Staycation
9,4
/10
Reviewed 17 week(s) ago
Great resort, very enthusiastic staff. Next time I come to Sapa, I will still choose Jade Hill.
See original
1 people find it helpful
h***h
9,1
/10
Reviewed 45 week(s) ago
Very clean and aesthetic place to stay. Really nice, lovely staff. Highly recommended
2 people find it helpful
ND
Nguyen D. A.
8,5
/10
Reviewed 47 week(s) ago
Great place, will be back
See original
5 people find it helpful
N***n
10,0
/10
Reviewed 51 week(s) ago
Great space, attentive staff, I will come back if I visit Sapa
See original
5 people find it helpful
PA
Phạm A.
5,0
/10
Reviewed 63 week(s) ago
The hotel changed the guest's room category without notice. They booked a room with a panoramic view but gave them a low bungalow with a view of the concrete road.
See original
4 people find it helpful
PL
Phng L.
Staycation
9,4
/10
Reviewed 69 week(s) ago
The view is too good for a short trip. Good staff and service, will definitely come back again.
See original
4 people find it helpful
HOANG Y. N.
10,0
/10
Reviewed 73 week(s) ago
very thoughtful, friendly and enthusiastic
See original
3 people find it helpful
MH
Minh H. P.
10,0
/10
Reviewed 103 week(s) ago
Everything's so good and so awesome.
+5
3 people find it helpful
Minh Minh
6,0
/10
Reviewed 113 week(s) ago
Cái tủ lạnh hỏng từ hôm đến tới hôm về vẫn không sửa cho khách dù gọi 3 lần
1 people find it helpful
N
Nguyenthihoa
9,4
/10
Reviewed 125 week(s) ago
Khách sạn đẹp, yên tĩnh, khá chu đáo. Chuyến đi sapa quá tuyệt vời luôn ạ. Tuy nhiên xe trung chuyển về thành phố khá sớm nên khách sẽ mất thêm khá nhiều tiền nếu đi chơi về muộn. khách sạn nên tăng thêm chuyến ạ. Vì khách sạn xa trung tâm nên tiền xe điện từ trung tâm về khá mắc ạ
5 people find it helpful
LH
Le Hai V.
8,5
/10
Reviewed 126 week(s) ago
Resort đẹp, view rất đẹp, nhân viên phục vụ tốt nhưng phòng vệ sinh nhiều khi ngửi thấy mùi hôi. Ăn sáng rất ít món và không ngon.
4 people find it helpful
TN
TRAN N. T.
5,6
/10
Reviewed 140 week(s) ago
The worst service experience I've ever had at this rate of the hotel. 1. I booked the bungalow and then the room was so far away from the main lobby so I wanted to downgrade it to hotel room (of course I don't need the refund or anything because I know the rule). The first thing the receptionist said was that it was fully booked. And its a lie-I checked on app: there was 2 room available. I confronted her later then she explained that oh its because that room has no view-without an apologize for lying to customer. 2. We left our airpod at the room and someone found it after we left-we knew because we tracked it on icloud. I called few times to ask them to check-no call back from them even though they said they will follow up with me. I was the one call back to follow up and they said they couldn't found it. Obviously its a lie because someone took it just 2 hours after we left and they are using it since then. Give them 2 stars-an additional star for the staffs of restaurant and buggy car drivers because they are friendly. The receptionist girl is the worst receptionist I have ever met-unfriendly and dishonest.
Read More
1 people find it helpful
Mai T. B. H.
5,4
/10
Reviewed 152 week(s) ago
Sẽ không quay lại resort này, trải nghiệm cực kì tồi tệ 2 ngày đến đây thì thời tiết trở lạnh, xe đón mình về Hà Nội lúc 2h.Mình có gọi điện thoại xuống lễ tân nhờ hỗ trợ để được trả phòng trễ thì không nhận được hỗ trợ và yêu cầu trả phòng lúc 12h.Trong khi lúc mình đặt phòng là có extra benifit Nhận phòng sớm 2h và trả phòng trễ 2h.Mình có nói hoặc mình sẽ trả thêm phí nhưng nhân viên yêu cầu trả phòng đúng 12h vì đã nhận book của khách khác.Trong khi thời tiết lúc này khá lạnh 7 độ.Sẽ không bao giờ quay lại:(
Read More
6 people find it helpful
QQ
Quoi Q.
9,4
/10
Reviewed 154 week(s) ago
View bị vướn 2 cây thông nên không được đẹp lắm. dịch vụ tốt.
1 people find it helpful
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Sapa Jade Hill Resort And Spa
Traveloka (185)
Other sources (18)
8,8
Very Good
From 185 reviews
Provided by travelers on
Cleanliness
9,2
Room Comfort
9,0
Meal
8,4
Location
8,3
Service and Facilites
8,9
People often mention about Sapa Jade Hill Resort And Spa
All
Staff Friendliness (6)
Ambiance (6)
Room Space (5)
Family Friendly (4)
Activity Option (4)
Check-in/out Time (4)
Bedroom (4)
Bathroom (4)
Distance to City Center (3)
Wifi (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Sapa Jade Hill Resort And Spa
Number of reviews per page
20
40
Customer reviews
N***m
8,4
/10
Reviewed 1 day(s) ago
The staff are enthusiastic, have a service mindset and are trained to welcome guests, okay, but when upgrading, upgrading the room for customers, you need to pay attention to the risks in terms of customer experience in the newly upgraded room. I initially booked a Deluxe Bulgalow, which Jade Hill upgraded for free to Mountain View Bulgalow, initially quite happy, but when checking in at Mountain View Bulgalow, I discovered a view of the construction site (the construction site is here because next to it is a resort that is also under construction, noisy, cranes and all), this breaks the serenity and quiet that I basically want of a resort close to nature.
Then I requested to change the room to Panorama View Bulgalow to enjoy the tranquility and resort atmosphere here, with a view of Muong Hoa valley and the majestic Hoang Lien Son range.
In this room, the experience is very nice, the balcony view is extremely charming, welcoming the early morning light of the Northwest region with the chirping of birds and somewhere the sound of insects chirping. The cards written to thank customers are really wow, the style close to nature makes me feel relaxed.
The minus point is that the hair dryer cord and kettle cord are quite short, making it inconvenient. In addition, the room's poor soundproofing also destroys the necessary privacy.
The restaurant is also okay, the black chicken hotpot is impressive with extremely rich mushrooms. You can order rice with unique spring rolls.
Jade Hill has a shuttle bus to Sapa center and back to the resort according to the time frame, but you need to register 1 hour in advance to arrange.
The swimming pool is a bit small, many people swim and chop the broom, the changing and showering area is a minus point of the swimming area. The jacuzzi has no view, confined within the "bare" walls
Many good experiences and many unhappy things.
Hope the resort listens and creates a better journey of moments for customers.
Read More
See original
+5
Find this review helpful?
NT
Nhu T. H.
9,4
/10
Reviewed 6 week(s) ago
Friendly staff, beautiful panoramic mountain view room, many lights are broken at night but there is a shuttle bus so it's okay. There is cake in the room with a story, free dried fruit in the room. Swimming pool and jacuzzi are a bit small.
See original
1 people find it helpful
P***g
9,7
/10
Reviewed 11 week(s) ago
The resort has a beautiful view, suitable for those who like to go on vacation, with many services such as: sauna, swimming pool, etc.
See original
3 people find it helpful
DA
Dang A. T.
10,0
/10
Reviewed 15 week(s) ago
Everything is great except it's a bit far from the center and the road is a bit dirty
See original
4 people find it helpful
DA
Dang A. T.
9,0
/10
Reviewed 15 week(s) ago
I went during the rain so the road to the rooms was dirty and bad. However other than that everything was great
See original
1 people find it helpful
LT
Linh T.
9,4
/10
Reviewed 16 week(s) ago
SaPa jaDe Hill is the place I always choose when I come to SP n gives me a great experience, the staff from the receptionist to the room attendants are very enthusiastic, I highly appreciate the experience here, thank you, thank you Jade hill for giving me a wonderful 3 days 2 nights
By . Linh Trang
See original
Find this review helpful?
T***i
Staycation
9,4
/10
Reviewed 17 week(s) ago
Great resort, very enthusiastic staff. Next time I come to Sapa, I will still choose Jade Hill.
See original
1 people find it helpful
h***h
9,1
/10
Reviewed 45 week(s) ago
Very clean and aesthetic place to stay. Really nice, lovely staff. Highly recommended
2 people find it helpful
ND
Nguyen D. A.
8,5
/10
Reviewed 47 week(s) ago
Great place, will be back
See original
5 people find it helpful
N***n
10,0
/10
Reviewed 51 week(s) ago
Great space, attentive staff, I will come back if I visit Sapa
See original
5 people find it helpful
PA
Phạm A.
5,0
/10
Reviewed 63 week(s) ago
The hotel changed the guest's room category without notice. They booked a room with a panoramic view but gave them a low bungalow with a view of the concrete road.
See original
4 people find it helpful
PL
Phng L.
Staycation
9,4
/10
Reviewed 69 week(s) ago
The view is too good for a short trip. Good staff and service, will definitely come back again.
See original
4 people find it helpful
HOANG Y. N.
10,0
/10
Reviewed 73 week(s) ago
very thoughtful, friendly and enthusiastic
See original
3 people find it helpful
MH
Minh H. P.
10,0
/10
Reviewed 103 week(s) ago
Everything's so good and so awesome.
+5
3 people find it helpful
Minh Minh
6,0
/10
Reviewed 113 week(s) ago
Cái tủ lạnh hỏng từ hôm đến tới hôm về vẫn không sửa cho khách dù gọi 3 lần
1 people find it helpful
N
Nguyenthihoa
9,4
/10
Reviewed 125 week(s) ago
Khách sạn đẹp, yên tĩnh, khá chu đáo. Chuyến đi sapa quá tuyệt vời luôn ạ. Tuy nhiên xe trung chuyển về thành phố khá sớm nên khách sẽ mất thêm khá nhiều tiền nếu đi chơi về muộn. khách sạn nên tăng thêm chuyến ạ. Vì khách sạn xa trung tâm nên tiền xe điện từ trung tâm về khá mắc ạ
5 people find it helpful
LH
Le Hai V.
8,5
/10
Reviewed 126 week(s) ago
Resort đẹp, view rất đẹp, nhân viên phục vụ tốt nhưng phòng vệ sinh nhiều khi ngửi thấy mùi hôi. Ăn sáng rất ít món và không ngon.
4 people find it helpful
TN
TRAN N. T.
5,6
/10
Reviewed 140 week(s) ago
The worst service experience I've ever had at this rate of the hotel. 1. I booked the bungalow and then the room was so far away from the main lobby so I wanted to downgrade it to hotel room (of course I don't need the refund or anything because I know the rule). The first thing the receptionist said was that it was fully booked. And its a lie-I checked on app: there was 2 room available. I confronted her later then she explained that oh its because that room has no view-without an apologize for lying to customer. 2. We left our airpod at the room and someone found it after we left-we knew because we tracked it on icloud. I called few times to ask them to check-no call back from them even though they said they will follow up with me. I was the one call back to follow up and they said they couldn't found it. Obviously its a lie because someone took it just 2 hours after we left and they are using it since then. Give them 2 stars-an additional star for the staffs of restaurant and buggy car drivers because they are friendly. The receptionist girl is the worst receptionist I have ever met-unfriendly and dishonest.
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1 people find it helpful
Mai T. B. H.
5,4
/10
Reviewed 152 week(s) ago
Sẽ không quay lại resort này, trải nghiệm cực kì tồi tệ 2 ngày đến đây thì thời tiết trở lạnh, xe đón mình về Hà Nội lúc 2h.Mình có gọi điện thoại xuống lễ tân nhờ hỗ trợ để được trả phòng trễ thì không nhận được hỗ trợ và yêu cầu trả phòng lúc 12h.Trong khi lúc mình đặt phòng là có extra benifit Nhận phòng sớm 2h và trả phòng trễ 2h.Mình có nói hoặc mình sẽ trả thêm phí nhưng nhân viên yêu cầu trả phòng đúng 12h vì đã nhận book của khách khác.Trong khi thời tiết lúc này khá lạnh 7 độ.Sẽ không bao giờ quay lại:(
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6 people find it helpful
QQ
Quoi Q.
9,4
/10
Reviewed 154 week(s) ago
View bị vướn 2 cây thông nên không được đẹp lắm. dịch vụ tốt.
1 people find it helpful
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