SOHO Residence & Hotel

Convenience

By far the most atrocious/ terrible experience we have ever had. Our family of 5, booked a 3-bdrm condo here, because they offered 3 queen-size beds. This was important to us. Upon check-in, we were advised by staff that our unit was not available. We were offered 2 separate condos (3-bedrooms total but NOT 3 queen-size beds). Not ideal but no choice. Never during our stay did they ask for payment. Upon check out, we were given the OK. We also received an e-mail the same day confirming successful check-out. FIVE days after check-out, after we had returned to our home country, I received an unexpected message on WhatsAp suggesting that we didn't pay for our stay. I responded that payment and CC info was submitted though Hotels.com and I would review my CC statement for the charge. In the following days, I received multiple phone calls daily - some at 3:00 - 4:00 am. While attempting to sort out with the CC, I also contacted Hotels.com to assist with the situation because I did not want to engage with the unknown source. As of January 13, 2025, they has posted photos of my MINOR 8 year old daughter on public Facebook forums (who knows where else) as well as photos of my passport and personal info accusing us of "defrauding" and "embezzling". This has put my family in danger of identity theft and threatens the safety of my child and family members.. Hotels.com should not condone this behavior. Authorities will be contacted to escalate.

There is luggage storage after checkout if we have many luggages and don’t want to carry with you on a tour. They are very good in communications. Specially, if your flight is delayed, you are eligible to check in anytime even at 3 a.m early morning like us. Even though, our flight was delayed until 3 am, I called them at 3 a.m. morning and they answered the phone to get me check-in the rooms… Great service.

The bedsheets and comforter smell bad all 3 rooms.

Was hard to get towels from owners when requested.

My stay was good overall. The hotel is clean and modern. I wish there was a gym!

First time great , second time was not , Come into a semi dirty apartment that was not fully Cleaned from the last person that stayed . Rooms Will be a bit or miss in my opinion . All Depends what was available . Communication was good , I would maybe rent again maybe

Great communication! Accomodating!

Clean ! Short walk to the party strip

Great customer service: responsive and accommodating; good location: near convenient stores, ATM, restaurants and coffee shops; clean and well equipped rooms.

Simple w/o room keeping for 3 days stay. Need to walk to reach convenience stores or food outlets. Will never stay again

Very busy, large apartment complex. Room wasn't totally clean upon arrival. Good communication.

Exceeded my expectations in every way. Would definitely stay here again! Very updated, very spacious, very clean. Very good location, Grab picks up right in front of building. Food mart, pharmacy in easy walking distance.

There is a construction site next to the property so might be abit annoying - but the property itself is great and we had 2 bedroom but only 1 shared bathroom - the washing machine that comes with the property is great time saver for our family of 5. Abit out of the central district 1 but affordable Grab taxi makes that not an issue.

Excellent!

We have a present stay at this apartment. Ms Kim was very quick to reponse to any query. Washing machine was no working well, she immediately say will call for service. Ask for more towels, she gave more, very good host! From the left of building about 8min there is a very good pork noodle soup. On the right about 10min walk, good seafood restaurant. Lot of eating places. Taking grab very near to shopping area. Good location. Very nice place and cosy to relax after a busy day of shopping.

Good communication, easy check in and out

good

Căn hộ ngay trung tâm Quận 1 di chuyển rất thuận lợi. Đi bộ là tới chợ, cửa hàng 24h và các quán ăn. Lần sau mình sẽ đặt lại

The location is perfect because it is in the center of the city, so it is easy to get around, to enjoy the bustle of the city and delicious local food. The room is clean and filled with utilities so there is no inconvenience.