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Syrena Cruises
Boat Houses & Cruises
9,0
/10
Exceptional
32 reviews
What Guests Say About Their Stay
Verified traveler
10,0
/ 10
The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain
NT
10,0
/ 10
Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.
Wendy
10,0
/ 10
Everything was fantastic about this overnight experience with Syrena Cruises. The staff were very attentive and nothing was a problem for them. We had a room with a balcony with a fantastic view of the limestone islands jutting out of the water. The meals were beautiful and we also did a cooking lesson with spring rolls. The activities were also great. We walked through a huge cave, swam at a beach and there was a chance to climb a hill to a temple. We also did tai chi early in the morning. I would definitely recommend Syrena Cruises.
In the Area
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08 Ha Long Road, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam, 200000
Main Facilities
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AC
Restaurant
WiFi
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Available Room Types in Syrena Cruises
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08 Ha Long Road, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam, 200000
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Location
Staying at Syrena Cruises is a good choice when you are visiting Bai Chay Ward.
About Syrena Cruises
For you, travelers who wish to travel comfortably on a budget, Syrena Cruises is the perfect place to stay that provides decent facilities as well as great services.
This boat is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Syrena Cruises.
Have fun with various entertaining facilities for you and the whole family at Syrena Cruises, a wonderful accommodation for your family holiday.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Savor your favorite dishes with special cuisines from Syrena Cruises exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Get precious and unforgettable moment during your stay at Syrena Cruises.
All facilities in Syrena Cruises
Swimming Pool
Fitness Center
Common Space
Lobby
Exterior
Food and Drinks
- Bar
- Breakfast
- Restaurant with AC
- Cafe
- Bar
- Set menu dinner
- Breakfast and dinner
- Snacks
- Breakfast and lunch
- Dietary menu
- Brunch
- Gluten-free meals
- No alcohol
- Vegetarian meal
- Fullboard without drinks
- Buffet breakfast
- Buffet lunch
General
- Family room
- Smoking area
- AC
- Non-smoking room
- Terrace
- Fireplace in lobby
Public Facilities
- Safety deposit box
- WiFi in public area
- Restaurant
- Breakfast restaurant
- Lunch restaurant
- Dinner restaurant
Hotel Services
- Laundry service
- Tours
- Wedding service
- Money changer
- Mobile
- Bellhop
Things to Do
- Massage
- Spa
Kids and Pets
- Babysitting
Connectivity
- WiFi in public area (surcharge)
Accommodation Policy & General Information in Syrena Cruises
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
11:00 - 12:00
Check-out:
10:30 - 10:45
Required Documents
Upon check-in, you are required to bring ID Card, Passport . The required documents can be in the form of soft copy.
General Check-in Instructions
Dear valued Guest, It is our pleasure to welcome you in Syrena Cruises. I would like to give you some important information before cruising: Please kindly note if you want 1 King Bed or 2 Twin Beds. As Vietnamese government regulation, please provide us all guests personal information by sending your passports photo (including Name, DOB, Gender, Nationality, Passport number). Syrena transfer: We arrange shuttle bus from Old Quarter Hanoi to Halong and versa with fee of $30/person/round trip pick up at your hotel within the Old Quarter area. If you would like to use this service, please kindly let me know your wanted pick up location at least 2 days before your check in. In case you do not use Syrena transfer, please be informed that Syrena Cruises departures at 12:30 in Number 27 Tuan Chau Marina Port, Tuan Chau Island, Halong City. Please stay there at no later than 12:00PM on the arrival date. Please contact via Phone or What'sApp Mr. Tam +84 353 845 406 or Mr Son: +84 38 6955 721 when reaching there. And please inform us your driver's phone number so that we can find you easily at crowded pier. We are not responsible for late-coming guests. If you have any other special request, please kindly let us know. We strongly hope that this would bring you an unforgettable experience in Halong. Syrena Cruises is look forward to hearing from you. Best regards, Tran Thi Thuy (Ms)- Syrena Cruises Team. Hotline: (+84 333 817 318) (Phone; WhatsApp; Viber; Imess; Zalo) Email: (info@halongplaza.com)
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General Information
Popular Facilities | AC, Restaurant, WiFi |
Check-In / Check-Out Time | 11:00 - 12:00 - 10:30 - 10:45 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Syrena Cruises | 34 |
Number of floors in Syrena Cruises | 4 |
Another facilities in Syrena Cruises | Bar, Breakfast, Restaurant with AC, Cafe, Bar |
Frequently asked question in Syrena Cruises
What are available facilities at Syrena Cruises?
There are top facilites at Syrena Cruises such as AC, Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Syrena Cruises?
The standard check-in time at Syrena Cruises is starting from 11:00 - 12:00 while the latest check-out time is at 10:30 - 10:45
Does Syrena Cruises provide breakfast?
Yes, Syrena Cruises provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Syrena Cruises
Other sources (32)
9,0
Exceptional
From 32 reviews
Cleanliness
8,8
Room Comfort
8,4
Location
9,6
Service and Facilites
9,2
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Traveler Reviews Syrena Cruises
Number of reviews per page
20
40
Top reviews
Frederic
Friends and Family
8,0
/10
Reviewed 68 week(s) ago
Hotels.com verified review
The ship is definitely older but functional. Friendly staff and helpful. Bring water as they charge for it through the cruise (all beverages are for sale). They need to improve their timetable as all boats are trying to do the same activities at the same time leading to the sites being extremely crowded (the second morning the sites were empty!). Overall worth it but if I was to go again, I would do a longer cruise or a day cruise.
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Mark
6,0
/10
Reviewed 293 week(s) ago
Hotels.com verified review
Staff and service was excellent, However our room was very cramped and the double bed suffered from a gap in the middle. The boat was in ok condition, the food and bar service was ok. I would recommend spend a bit more money and getting on one of the larger boats
David
Friends and Family
10,0
/10
Reviewed 295 week(s) ago
Hotels.com verified review
Wonderful service and food
Verified traveler
Leisure with Partner
10,0
/10
Reviewed 300 week(s) ago
Expedia Group verified review
The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain
NT
Leisure with Friends
10,0
/10
Reviewed 300 week(s) ago
Expedia Group verified review
Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.
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Cuong
8,0
/10
Reviewed 344 week(s) ago
Expedia Group verified review
Very touristy activities and crowded.
Some random staff shouting at me to get out of my room for checkout with an hour left to go! Could not speak English so he just waved his hand and shouted checkout checkout repeatedly!
Food is ok for catering style and buffet. The views of Ha Long which is what you do this for is fantastic especially at night and in the morning sun.
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Verified traveler
8,0
/10
Reviewed 346 week(s) ago
Expedia Group verified review
Good arrangement, staff is kind & helpful. Wifi on boat is weak.
Wendy
10,0
/10
Reviewed 354 week(s) ago
Expedia Group verified review
Everything was fantastic about this overnight experience with Syrena Cruises. The staff were very attentive and nothing was a problem for them. We had a room with a balcony with a fantastic view of the limestone islands jutting out of the water. The meals were beautiful and we also did a cooking lesson with spring rolls. The activities were also great. We walked through a huge cave, swam at a beach and there was a chance to climb a hill to a temple. We also did tai chi early in the morning. I would definitely recommend Syrena Cruises.
Read More
Verified traveler
10,0
/10
Reviewed 376 week(s) ago
Expedia Group verified review
We had a lovely trip. Enjoyed the cruise and the food.
Thanks
Sam
10,0
/10
Reviewed 397 week(s) ago
Hotels.com verified review
Really nice trip made even better by the great staff. The only disappointing thing was the wait for the transfer back to Hanoi but otherwise a really highly recommended cruise.
Elaine
10,0
/10
Reviewed 408 week(s) ago
Expedia Group verified review
Syrena cruise staff were all very helpful & very friendly. The Syrena van that picked us up from our hotel in Hanoi was big & comfy, (plenty of room for luggage) with free wifi & bottled water which were very handy for the almost 4 hours trip to Halong bay. The Syrena staff helped us carry our luggage onto the boat, we were very well looked after. We had a double room with balcony for added privacy. We had our designated dining table in the dining room with little flags representing the country were the guests were from. There's plenty of good food. On the first day, we visited places like the Surprise Cave, really surprising as it is huge, the views from the outside decks were excellent. Then visited the Ti Top island, climbing up the top is all worth it, for another magnificent views of Halong bay! Had fun & good exercise at the same time! Then dinner time, more good food on the boat with food demonstration & actual guests participation in Vietnamese spring roll making. 2nd day, taichi on the deck, early breakfast then kayaking & cruising on a sampan boat along Luon tunnel caves. Then brunch before check out. A wonderful experience indeed. Thumbs up & best wishes to Syrena Cruise.
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Verified traveler
10,0
/10
Reviewed 424 week(s) ago
Hotels.com verified review
A highlight for us. Staff was great, room was lovely (we got a balcony with our room and it was lovely and very romantic), food was pretty good.
Andrew
10,0
/10
Reviewed 441 week(s) ago
Hotels.com verified review
Nice medium sized boat with helpful staff. 2 days is about right for this trip
Alicia
10,0
/10
Reviewed 449 week(s) ago
Hotels.com verified review
This review is solely for the Syrena boat and staff. if I had to do Ha Long bay again, I don't think I would do a cruise. I would probably stay on an island and do day trips to less traveled areas... there is just too many people at the places they take you. however, it's pretty fun to be on a boat, so if you do do a cruise one night was more than enough for me. The boat was clean, the staff was awesome, and the good was good (nothing mind blowing, but definetely good), the beds and room were quite comfortable as well. We got a room with a balcony. Definetely worth it!
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Keiichi
8,0
/10
Reviewed 284 week(s) ago
Hotels.com verified review
食事は、夕食はまずまず。朝食は
頂けない。ブランチは合格点だが、イマイチ。我々が利用した日の食事が毎回同じだとしたら、工夫が足りない。出身国が分かっているから、出来るだけ研究してそれに合わせられれば、合格だが、クルーザーと言うことを考えると、少し研究する必要ありと思う。
マネージャーの愛想良さ、努力、それに親切さはとても感じが良かった。船が建造されて10年と聞いたが、木造部分がかなり痛んでいた。幾クラシックの種類の船と言っても、少しずつ改良すべきだ。朝食とブランチの時間が近すぎて、一考を要する。船内のもてなしを再検討する必要有りと思われる。船長の航行操作が完璧、素晴らしかった。船室のドアが傷んでいて、鍵が上手く開け閉め出来ない。要修理、また、室内の蛍光灯が一つ切れていた。チェックが足りない。
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Inge Marie
Friends and Family
10,0
/10
Reviewed 286 week(s) ago
Hotels.com verified review
Fantastik god service ombord, maden var super og værelserne var rene og pæne. Vi var heldige at få værelse på 1. sal hvilket betød en fantastisk udsigt til bjergene
toraji
8,0
/10
Reviewed 379 week(s) ago
Expedia Group verified review
１泊２日で利用しました。良かった点は、スタッフの対応の良さ。上陸時や船内の料理体験、イカ釣り体験などでは、親切に応対してくださいました。
船室と料理は、ものすごく良いとはいいませんが、及第点には達していると思います。広めの客室をリクエストして、その通りになりましたが、細長い部屋なので、寝室自体はそれほど広くはありません。
クルーズコースは一般的なものですが、いわゆる「サプライズ洞くつ」に寄れたのは良かったです。あとで知りましたが、別の船では１泊２日しても、ここに寄れないものも実際にあるようで、感動がまったく違うと思います。
やや残念な点は、風景に関しての情報提供が少ないところでしょうか。ハロン湾には、いろいろな形の岩があって、名前もついているように日本のガイドブックには書かれています。しかし、クルーズ中にそれらの紹介はありませんでした。不思議に思って、スタッフの一人に伝えると、そこからは親切に「あれはベトナムのお札に描かれている岩だ」などと丁寧に案内してくれました。同乗の外国人客からは「君たちのリクエストで、コースも少し変えてくれたようだ。ありがとう」と声を掛けられました。最初から案内があるのがベストかもしれませんが、この船のスタッフのフレンドリーさを考えると、いろいろ話しかけてみるといいかもしれません。
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Verified traveler
8,0
/10
Reviewed 383 week(s) ago
Expedia Group verified review
Very nice people and efficiently run trip.
The rooms were in good condition with effective facilities.
Stefano
8,0
/10
Reviewed 385 week(s) ago
Hotels.com verified review
Die Cruise in der Halongbucht war sehr schön. Ebenso das Schiff.. Der Transport mit dem Bus von Hanoi in die Bucht (ebenso zurück) dauerte jedoch viel länger als angegeben.Auch mussten wir vor der Rückfahrt 2 Stunden auf dem Schiff im Hafen auf den Bus warten. Die Crew war freundlich und hilfsbereit.
Verified traveler
10,0
/10
Reviewed 411 week(s) ago
Hotels.com verified review
Super croisière 2 jours/1 nuit sur la baie d'Halong ! Nous avons été surclassés en suite sur cette réservation de dernière minute avec boissons et corbeille de fruits. Beau bateau avec un équipage très agréable et sympathique.
Number of reviews per page
20
40
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