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Accomodation Insurance

Imagine that travel can be worry-free

With full protection from our travel insurance, worry-free travel is no longer a dream. Together with our insurance partner, we have got you covered for any problem you may encounter during your trip, from delays, cancellations, loss of items, to accidents.

Flight
Accommodation
Train
Flight Baggage

Train Insurance

There is a lot to consider when planning a trip, but even the best laid plans can be spoiled by unpleasant circumstances such as accidents or loss of personal items. That is why Traveloka presents these insurance plans, which are meticulously designed to relieve you from any travel distress. We want to ensure that your travels are free of hassles, so you can relax even when being away from home.

Plans & Benefits
Coverage
Terms & Conditions
How to Claim
FAQ
Contact

Plans & Benefits

Together with PT Chubb General Insurance Indonesia, we bring you CHUBB Travel Insurance. Designed to provide maximum protection during your trip, CHUBB offers three types of train insurance plans based on your train class.

  • Economy Plan
    Customized for passengers traveling on Economy Class.
  • Business Plan
    Customized for passengers traveling on Business Class.
  • Executive Plan
    Customized for passengers traveling on Executive Class.

The cost of Travel Insurance may vary, depending on your train class. You can see the exact price of the insurance in the Booking Form.

Economy PlanBusiness PlanExecutive Plan
Loss of Personal ItemsUp to Rp2.000.000Up to Rp3.000.000Up to Rp5.000.000
Personal AccidentUp to Rp2.000.000Up to Rp4.000.000Up to Rp6.000.000
Medical Reimbursement due to AccidentUp to Rp200.000Up to Rp400.000Up to Rp600.000
Trip Cancellation by PassengerUp to Rp350.000Up to Rp500.000Up to Rp750.000

The insurance terms and conditions are set out in Chubb Travel Insurance Policy.

What does CHUBB Travel Insurance cover?

Find your insurance coverage details below.

Loss of Personal Items

CHUBB Travel Insurance offers a coverage of up to Rp2.000.000 in Economy Plan, up to Rp3.000.000 in Business Plan, and up to Rp5.000.000 in Executive Plan for loss of personal items during your train travel. Personal items include baggage and portable computers, defined as laptop, handheld computer tablets, personal organizers, or gaming devices. Please note that an excess of 10% of the claimable amount will be deducted for every claim.

The incident must be reported to the police or relevant authority within 24 hours. Any claims for indemnity must be accompanied by a copy of a police report or a report issued by the relevant authority evidencing such loss.

Personal Accident

CHUBB Travel Insurance offers a coverage of up to Rp2.000.000 in Economy Plan, up to Rp4.000.000 in Business Plan, and up to Rp6.000.000 in Executive Plan if you sustain a bodily injury during your train travel, which results in death and/or permanent disability. Insurance does not cover any injury resulting from sickness.

Please note that coverage applies with the following conditions:

  1. For children 6 months – 2 years old, coverage is 10% of the sum insured.
  2. For children 2 – 23 years old, coverage is 25% of the sum insured.
  3. For adults 18 – 70 years old, coverage is 100% of the sum insured.
  4. For adults 70 – 80 years old, coverage is 50% of the sum insured.

Benefits for Personal Accidents will also be paid according to the table below.

Loss EventsCompensation Payable
Accidental death 100%
Total permanent disablement 100%
Total and permanent loss of speech and hearing 100%
Loss of sight in both eyes 100%
Loss of two limbs 100%
Loss of one limb 50%
Loss of sight in one eye 50%
Total and permanent loss of lens in one eye 50%
Total and permanent loss of speech 50%
Total and permanent loss of hearing in both ears 50%
Total and permanent loss of hearing in one ear 15%
Medical Reimbursement due to Accident

CHUBB Travel Insurance offers a coverage of up to Rp200.000 in Economy Plan, up to Rp400.000 in Business Plan, and up to Rp600.000 in Executive Plan for medical expenses incurred for the treatment of the bodily injury sustained from the accident during your train travel.

In the event that you become entitled to a reimbursement from any other source, CHUBB will only be liable for the excess of the amount recoverable from such other source.

For more details on the extent of the coverage, you can read the insurance policy here

Trip Cancellation by Passenger

CHUBB Travel Insurance offers a coverage of up to Rp350.000 in Economy Plan, up to Rp500.000 in Business Plan, and up to Rp750.000 in Executive Plan if you are forced to cancel a part or the whole of your planned trip due to specific events that occur within 30 days before the departure date.

The specific events include:

  1. You are suffering from a terminal condition, becoming ill, or sustaining a bodily injury that causes you to be declared unfit to travel by a physician.
  2. A death of a family member, or a family member becoming ill that he/she must be confined to hospital.
  3. Cancellation of train schedule due to strike, riot, or civil commotion.

This insurance only covers the loss of deposits or other charges for train tickets, which have not been or will not be used, but remain payable under contract

For more details on the extent of the coverage, you can read the insurance policy here.

Terms & Conditions

The terms and conditions of CHUBB Travel Insurance are as follows:

  1. The main Insured Person must be between 18 and 80 years old.
  2. Only valid for train travel operated by PT Kereta Api Indonesia (Persero).
  3. Only valid for purchases on Traveloka Indonesia website or mobile application.
  4. Once your booking is complete, the insurance certificate and policy wording will be sent to your email.
  5. Insurance is non-refundable.
  6. All insurance-related matters after purchase are solely between the Insured Person and PT Chubb General Insurance Indonesia.
  7. The amount of Benefits paid to the Insured Person is fully dependent on the policy of the insurance vendors. Traveloka will not be held responsible for the amount paid to the Insured Person.
  8. Coverage for trip cancellation is effective upon the issuance of the insurance certificate and terminates on the commencement of the planned trip. For all other sections, insurance is effective upon the commencement of the trip.
  9. Your coverage automatically ends on your arrival at the return destination of a round-trip, or at the destination of a one-way trip.
  10. Claims should be submitted within 30 days from the date of incident. Any documents or evidence required by CHUBB to verify the claim shall be provided by the Insured Person at his/her own expenses.

How to Claim

Insurance claim can be submitted via online, as well as through email and posted mail. To submit your insurance claim, please follow the following steps.

Claim Submission via Online

  1. Submit your claim online via http://www.chubbclaims.com within 30 days from the date of incident.
  2. Complete the relevant sections and questions in the online form, and attach all the required supporting documents according to the instruction. Missing out details or documents will result in the need for clarification and thus will delay the assessment of your claim.
  3. Once the claim has been submitted, you will receive a confirmation of your claim number within three (3) working days after CHUBB has received your documents

Claim Submission via Email or Posted Mail

  1. Download a copy of CHUBB Travel Insurance claim form here. Your claim must be submitted within 30 days from the date of incident.
  2. Complete the relevant sections and questions of the claim form. Missing out details will result in the need for clarification and thus will delay the assessment of your claim.
  3. Ensure that you collate and attach all the required supporting documents to your claim form. Missing documents usually result in the need for clarification and thus will delay the assessment of your claim.
  4. Your claim form and supporting documents may be submitted by email at claims.id@chubb.com or via post to CHUBB offices.
  5. Once the claim has been submitted, you will receive a confirmation of your claim number within three (3) working days (for claims submitted via email) or within five (5) working days (for posted claims) after CHUBB has received your documents.

Required Documents for Claim Submission

CategoriesRequired Documents
General
  1. Completed claim form
  2. Copy of ID/Passport/Family Registration Card
  3. Chronology of the incident
  4. Train e-ticket and invoice issued by Traveloka
Loss of Personal Items
  1. Police report
  2. Statement Letter from PT Kereta Api Indonesia
  3. Proof of ownership of the lost items, such as original receipt
  4. Copy of train boarding pass or other evidence that proves the Insured Person had booked a seat or was onboard the relevant train
  5. Other (if required)
Personal Accident
  1. Visum et Repertum issued by an authorized doctor
  2. Police report
  3. Statement Letter from PT Kereta Api Indonesia
  4. Copy of train boarding pass or other evidence that proves the Insured Person had booked a seat or was onboard the relevant train
  5. Death certificate
  6. Copy of medical record and certificate issued by an authorized doctor (for Permanent Disablement Claim)
  7. Other (if required)
Medical Reimbursement due to Accident
  1. Statement Letter from PT Kereta Api Indonesia
  2. Original hospital bills or invoice
  3. Copy of medical resume
  4. Copy of train boarding pass or other evidence that proves the Insured Person had booked a seat or was onboard the relevant train
  5. Other (if required)
Trip Cancellation by Passenger
  1. A medical certificate (diagnosis), inpatient medical record, and pharmacy receipt (if reason for cancellation is sickness of the Insured Person or family member)
  2. Death certificate (if reason for cancellation is death of the Insured Person or family member)
  3. Other (if required)

Should you need further information concerning your claim, please contact CHUBB:

CHUBB Square 6th floor
Jl. MH Thamrin No. 10 Jakarta 10230
Phone: +62-21-1500-257
Email: travel.id@chubb.com

Frequently Asked Questions

Find the answers to your questions about Travel Insurance here!

What is Travel Insurance?
Travel Insurance is a product from CHUBB Insurance that is specially designed for Traveloka customers.

Who can purchase Travel Insurance?

  • Travel Insurance is currently only available for Indonesian residents who purchase train tickets on Traveloka Indonesia website or mobile application.
  • Train insurance only covers train travels within Indonesia that are operated by PT Kereta Api Indonesia.

How much does Travel Insurance cost?
It depends on your train class. You can see the exact price of the insurance in the Booking Form.

What does Travel Insurance cover?
Please refer to Plans & Benefits.

I booked train tickets on Traveloka, but forgot to buy insurance. Can I add insurance to my booking?
We are sorry, but adding insurance to a completed booking is not possible.

I need to cancel my trip. Will I get a refund for my insurance?
We are sorry, but Travel Insurance cannot be canceled or refunded once payment is made.

How do I submit a claim?
Please refer to How to Claim.

Is there a time limit for submitting a claim?
Claims must be submitted within 30 days from the date of incident.

How long does it take to process a claim?
Claims will be processed within 14 days after the complete documents have been received by CHUBB.

Contact CHUBB Indonesia

If you have any inquiries, do not hesitate to contact CHUBB Indonesia.

24 Jam Hotline

Hotline

021-1500-257

CHUBB Square 6th floor
Jl. MH Thamrin No. 10 Jakarta 10230
Phone: +62-21-1500-257
Email: travel.id@chubb.com

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