Dear Valued Customer,

We are really sorry for the inconvenience experienced during the refund process. As a form of our appreciation and concern for your patience in the refund process, we provide Traveloka Points that can be used for various products at Traveloka.

Traveloka Points awarded to users do not affect the ongoing refund process and details, including the amount and time frame for the refund. We need to inform you that the refund process and details fully follow the relevant airline policies.

We can assure you that the refund process continues in accordance with the policies set by each airline partner. We will continue to coordinate intensively with airline partners to ensure all user requests can be properly resolved.

You can check the number of points by opening your Traveloka App.