Railink Terms & Conditions

Flexi Ticket

1. AIRPORT TRAIN SCHEDULE CHANGES IN ANTICIPATION OF COVID-19 SPREAD
2. To mitigate the spread of COVID-19 and to support the government’s social distancing policy, Railink has made several changes to the schedules of trains operating from and to the Soekarno-Hatta International Airport in Jakarta and the Kualanamu International Airport in Medan. The changes will be effective on 10 April – 31 May 2020:
   1. Trains operating from and to Soekarno-Hatta International Airport in Jakarta will run on a reduced schedule between 10 – 11 April 2020, while trains operating from and to Kualanamu International Airport in Medan will operate as usual.
   2. Railink will stop the operations of trains from and to the Soekarno-Hatta International Airport in Jakarta and the Kualanamu International Airport in Medan on 12 April – 31 May 2020.
3. Further updates will be announced by Railink on 1 June 2020.
4. To mitigate the spread of COVID-19 and to support the government’s social distancing policy, Railink has made several changes to the schedules of trains operating from and to the Soekarno-Hatta International Airport in Jakarta and the Kualanamu International Airport in Medan. The changes will be effective on 19 – 31 March 2020.
5. We would like to remind you to maintain social distancing in the station and on the train. Please follow these procedures:
   1. Keep at least 1 meter of distance from other passengers when queuing.
   2. Choose a seat that is far away from other passengers.
6. For passengers who already bought a ticket, please adjust your departure time according to the new schedule. If you would like to cancel instead, you are entitled to receive an Airport Train voucher worth Rp70.000 (valid until 30 June 2020) by sending your ticket and receipt to info@railink.co.id.
7. Passengers must exchange their Traveloka vouchers with a paper ticket from Railink to board the train, max. 15 minutes before the departure time. Railink will not accommodate passengers who want to exchange the voucher outside the 15-minute timeframe.
8. The Traveloka voucher can be exchanged for tickets to any train schedule within the day or one (1) day after the date written on the voucher.
9. Passengers going to the airport are advised to choose a train schedule that departs at least two (2) hours before their flight schedule. Neither Railink nor Traveloka will be liable for missed flights.
10. Passengers can exchange their Traveloka vouchers at Railink counters at Soekarno-Hatta Airport Railway Station (BST), BNI City Station (BNI City), Batu Ceper Station (BPR), Kualanamu Airport Railway Station (KNO), and Medan City Railway Station (MDN).
11. Passengers must show their official identity document (KTP/SIM) as used in booking when exchanging the Traveloka voucher.
12. All tickets under the same Traveloka Booking ID must be exchanged at the same time, for the same train schedule.
13. Passengers are advised to check the ticket before leaving the Railink counter to make sure the departure date and route written on the ticket are correct. Complaints after leaving the counter will not be accommodated.
14. If the paper ticket is lost or damaged, the passenger cannot exchange the voucher again for a new one and will need to purchase a new ticket.
15. Passengers aged 3 years or older, or who are taller than 90 cm, must purchase a full-price ticket.
16. Ticket is only valid for the date dan time as written in the ticket.
17. Ticket price includes insurance, service fees, and taxes.
18. Passengers must arrive at the station min. 30 minutes before their train departure time.
19. Passengers must board and get off the train at stations that they have selected during booking, as stated on the ticket. Otherwise, the passenger will have to pay a penalty fee equal to the price of 1 ticket.
20. If the train is already full or the passenger fails to arrive on time, please choose the next available schedule.
21. Each passenger is allowed to carry a cabin baggage with a maximum weight of 20 kg or 150 x 60 cm in size.
22. Passengers are allowed to enter the platform from 15 minutes before their train departure time.
23. Consumption of food and drink are strictly prohibited inside the train.
24. Smoking is strictly prohibited inside the train.
25. Ticket cannot be rescheduled or refunded.
26. Visit https://www.railink.co.id/ to see the train schedules