Open your Traveloka App (minimum version 2.9). On the homepage, tap the My Booking menu at the bottom of the page.
In My Booking, find your hotel booking and tap View Hotel Voucher.
Tap the Need Check-in Help? button at the top of your hotel voucher. After a new page opens, tap Claim the Guarantee.
Explain the trouble you encountered during check-in, then tap Submit Your Claim Request. We will review your submission and get in touch very soon.
Please read the following terms & conditions before proceeding with your request.