Yesterday, I went to Kidzania in South Jakarta. It was truly disappointing, and the staff were incredibly unprofessional. Without any reminders or detailed explanations, I felt completely ripped off by Kidzania.
I arrived at Kidzania around 4:30 p.m., and after asking around, I finally decided to go in. The ticket price was quite reasonable, around 1 million rupiah.
But once inside, I saw that many of the play areas had already closed at 4:00 p.m., and some at 3:00 p.m., but I didn't think much of it; I queued up and joined the kids.
After checking out two or three of the rides, I went upstairs to try them, but one of the employees said they were closed. That's fine. I went to another ride, but they said they were closed.
From there, I wondered why two rides were already closed, even though it was only 6:45 a.m.
So I asked the employees nearby, and it turns out they close at 7! WTF 🤛🏻 I thought, why wasn't they informed from the start? And they still let customers in without any reminder!!
I just went in with three people around 5 to 6:45 and they said it was closed!! I feel like Kidzania is scamming people like that.
Kidzania should have informed me from the start that it closed at 7 and that some of the rides were already closed. Would I still want to go in or what? This is just the way it is!!
This is my first time at Kidzania and I feel like they're scamming me!!!
If someone like me were in my position, would they feel the same way?
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🔥 Service: So so badddd!!!!!!!!!!!!!!!