Overall Ratings & Reviews Ha Long Bay Tour with 5-Star Premium Cruise - 1 Day Tour

I booked this tour on the app as a non-refundable tour. The supplier SST Travel informed me that the Luxury train was out of stock, suggested that I use a lower class train and refunded me the difference of 1300000. After confirming the train change and refund with Traveloka, I was ok with the plan. The tour experience was smooth, the service quality was ok. When it came to the refund stage, it was a really bad experience. The tour supplier, SST Travel, had no serious intention of refunding me, was vague, promised many times and up to now, 10 days have passed and I still have not received a refund. I have contacted Traveloka support 3 times, Traveloka has been very enthusiastic in supporting, but up to now, the supplier's actions are still making appointments and then breaking them. Even in recent days, I have not received a response from the supplier when I texted the supplier, only when I called Traveloka did they respond. In summary, my experience with this tour provider is negative, unprofessional and extremely disrespectful to customers. Everyone should pay close attention to the provider when booking a tour and should stay away from this SST Travel provider to avoid trouble.

nice experience to ha long bay

A pleasant experience with premium facilities and affordable prices, accompanied by a good tour leader makes the trip even more memorable, highly recommended.

the guide is very helpful. friendly and nice. the food choices on the cruise are actually quite good, but the taste is lacking.

The cruise has a schedule for kayaking and going into the cave. But when boarding the ship, they said you had to buy a ticket? ???? Need an explanation.

The information on Traveloka is incorrect. The travel agency gives many reasons and refuses to change or compensate even if the error is from the company. Traveloka's handling is slow and superficial.

Everything went well, the crew was friendly, and Ha Long Bay was beautiful.

Everything is good… Harvey 👍👍👍

the tour staff is really fast to respond .. I contacted them first before making the booking, They directly answered my question clearly. I just bought the tour one day before, and the staff directly contacted me after the booking made.. they explained to me about what to prepare for tomorrow morning.. all was good.. but the queue before entering the cave is really tiring.. very long queue in the hot sunny day 🤪...no wonder, because 30 april was the public holiday in Vietnam

Overall a very good experience. We were picked up and dropped at our hotel in the Old Quarter. Thanks to our guide that out trip began and ended on time. Ha Long Bay is indeed beautiful! Our first stop was at Ha Long Pearl where we were given the time to look at the history or buy some pearls. Next we went to the harbour to go to our ship. The ship was clean with a jacuzzi, inside there were aircons and you could charge your phone. The lunch was good, although the sunset snacks could use more food (there were only crackers and fruits, and people were hungry after adventuring the Titop Island). Overall a very nice experience!

Nice tour, we enjoy our trip to HLB abundantly.

Worth the money, everyone, the service and attitude are all very ok, the price is reasonable, no wonder this place has the most reviews. As shown in the picture, this place is very expensive.

I had so much fun! Our tour guide, Dolphin, was absolutely fantastic! He was also very helpful in navigating the island and making sure we had a comfortable and enjoyable experience. Highly recommend!

The bus is good, the guide is quite clear, the itinerary is on schedule. The food is ok.

A very nice and easy arrangement made by them. Also, the app will help to connect you with them if you need something like arranging the pick-up point (if transfer by bus is selected). Very reasonable price. You may add on the service, e.g., kayak, speed boat, sampan. I chose the speed boat and sampan (boat rowed by local), per pax you need to add approximately 350K VND, very recommended activities. Buffet food was selected and the food was okay. The waiters were very welcoming. Overall, you need to book this!

The journey was fun and enjoyable ❤️

Cool and recommended for the tourist

Our guide, Ken, was very friendly and helpful. The food served was delicious. The tourist attractions were also very beautiful and stunning.

amazing..all the food is delicious..only drinks are bought there

Recomended ! It was great trip to ha long bay with tour guide mr. thang' 👌👌 They have delicious food , all staff very friendly !