Overall Ratings & Reviews Sheraton Raleigh Hotel

Liked, Professional, courteous, responsive, friendly service and staff. Age of building showing update/remodel consideration

I usually stay at the Sheraton for my business trips to Raleigh. This visit wasn’t pleasant as usual. The thermostat in the room was stuck at 76 degrees and wouldn’t cool. The hot water took 10-15 minutes to start flowing. I didn’t think I was going to have any at all; so after 5 minutes of trying to let the water warm up, I begrudgingly started showering in freezing cold water. Thankfully it did warm up at the end of my shower. I informed the front desk, but no apology was offered at all. I didn’t want a discount or compensation. I just thought a simple “I’m sorry” would be standard practice.

Our visit was excellent but... the site indicated self parking for $15 a night but... it was $22 The price of room is already high, itbis good to kniw that your room is actually going to cost $22 more if you have a vehicle

Staff was friendly and helpful

Older hotel but in very good condition. Very convenient to the center of downtown. Plenty of paid parking.

Jamel at the front desk was great!

Excellent hotel

Staff was very friendly

Great staff

Beautiful property and the staff are very friendly!

The room was a little dated, the TV seemed dated and small. No bathroom towel bars, towels were on the table in the room, not the bathroom. The toilet was dated and so low to the ground. the A/C or heat controls didnt seem to work well, room was hot and stuffy and didn't really cool down during our 2 day stay. We weren't in the room much, so that was good. temp was 75 in room even though AC was set on 70, temp never went below 74. Hotel breakfast was great, and the staff was nice. The location was great, and we walked everywhere we needed to go.

I needed a location downtown. It served that purpose. I would like to see microwaves in each room. Shuttle to/from RDU airport.

There was no hot water in the shower. The bathrooom door did not close. There was no body wash conditioner or shampoo. It’s listed on Expedia that they have parking but they infact they only had city parking as an option. On top of that. Room service comes to my room at 10 asking if im going to check out. And check out wasn’t until 11.

Very friendly and professional staff! Clean comfortable room. Great location, very short walk to events at Martin Marietta Center.

Fantastic!!! Great experience - staff was amazing!

Check in was easy and friendly. Staff was all extremely helpful. It was very convenient to where our event was at the convention center Our room was extremely humid and warm- to the point where the windows were dripping condensation and causing a puddle on the floor. Body wash dispenser was broken and floor tiles were broken. Just kind of beat up for the price.

Everything was OK. The escalator, was out so it was hard for us to get to the main decks. Had to wait for the elevator to just get to the second floor.

The staff was great. They were professional and helpful. While dining on the property, it was difficult to get service and the food was average.

No hot water for 3 days. Restaurant was chaotic and understaffed. Everything else was great.