It was such an amazing stay here! Jennifer was so sweet to my boy and keep coming back to check on us. She was wonderful!

We came here for a family vacation with our kids and place was nice and walking distance to shop and port ferry. The food was just ok nothing to be excited about. Maybe cause it’s all inclusive. Daughter used the coffee bar and treats everyday. They have staff there that try and get you to join there membership but are rude about it when you say no. Other than that entertainment group was amazing and joined in with everyone. Bartenders were great when asking for drinks and virgin drinks for the kids. They were all great. I would recommend this place for the location just not for the food. Over all I would give it a 7 rating.

Everything about the resort was exceptional. Food was delicious and the staff was very attentive. Will definitely return.

Planning with Expedia was easy. American Airlines was great going and coming. Just the customs and immigration part was long on the way back when we landed in Miami (like 2 hours walking in lines). I recommend checking your bags if you have a family. As far as the hotel, it was so AMAZING! It’s so clean. All white and sturdy and rock and clean from top to bottom. Literally everyone who worked at the hotel was helpful and nice and professional the entire time. We felt like royalty. They treated all of us better than family. So many food choices. We enjoyed all the restaurants. There was always food and drinks available. The location is great. 20 min walk from downtown and the fairy. So many friendly people running at sundown outside. My son enjoyed his daily runs. Just outside the pool area is the ocean. It’s beautiful. Crystal clear all the way down, like 12 meters, for everyday snorkeling. The hotel provided the gear for free every time. It was our favorite thing to do everyday. Never got old. Cancun and playa had seaweed but our water was super clear. We did a little sales pitch deal that was very informative and were given hotel credits which we used to do off site snorkeling and scuba diving. They have a day care area from 9am-10pm. We didn’t use it until the last 2 days but my son loved it because of the video games and friends. Shows were great. Literally something for everyone everyday. Our first time. We should have done this years ago. Will only go here again!

Friendly staff

Conveniently located to the ferry terminal and great scuba diving. Hotel was nice, food was good, and the resort is gig enough to have a variety of food options but not too huge. What prevents me from giving it a higher recommendation was the lack of staff support in solving a transportation problem. We booked a $250 hotel transfer from the Cozumel Palace to the Cancun airport…and the driver did not show up. The hotel said it was a 3rd party so not their issue, but would not remove the hotel charge. Very frustrating end to what was otherwise a good stay.

Amazing place if you just want to relax, receive fantastic service and enjoy the all inclusive delicious food and drink. Restaurant quality and service was exceptional. (Remember to bring some proper footwear for the semi formal Italian restaurant. I had to buy some sandals from the shop across the road) Jumping off the jetty into the warm caribbean sea was a great start to the day. Coming from Australia we loved the mix of American, Canadian and Spanish banter during the daily pool volleyball game. Thankyou for such a great experience. Our family of 5 loved it.

Everything is amazing, you'll love it.

Spa services over priced Not enough activities Amazing Balconies

Beautiful property! Delicious food at all restaurants. (No beach, but access to ocean swimming and snorkelling from the dock) Easy walk to downtown and very safe.

We stayed here for the first time in June - me, my husband, and three kids (10, 7, 3). We had an amazing time! The food was delicious at all the restaurants (we especially loved Momo and Flamingos), the drinks were yummy, views amazing, and staff exceptional. A few highlights: -Entertainment and Kids crew were FANTASTIC. Fernando and Moises had our kids involved in every volleyball game, every race etc. They were so much fun and brought so much energy. Leslie, Yara, Maria, and Diane with the kids crew were something else. They remembered our kids names and would go looking for them, making sure they knew about all the activities for the day. There was face painting, glitter tattoos, key chain and bracelet making, games, etc. not to mention the fun kids room. They were so kind and my kiddos had so much fun with them. -We also had so many great servers throughout the week - Omar and Betsabe. Shout out to Antonio at Flamingo and Chacaron at Momo who helped make those restaurants so delightful. Martha at the breakfast brunch...sweetest lady EVER. We would walk in and she would come give us all hugs and talk to the kids. -One of our favorite parts of the trip was the snorkeling off the dock. We went almost daily! We saw beautiful fish, an eel, and manta rays right off the resort. The resort has snorkeling gear to use along with long boards and kayaks. No need to even ever leave. I would come back here a thousand %!

My new wife and I went to Cozumel Palace for our honeymoon in June of 2026, and overall we had a good experience. The reason why I can't give the resort 5 stars is because of the aggressive timeshare pitch ("vacation club" seems to be the latest euphemism for this) in the lobby that you're required to aggressively rebut right after checking in when you're exhausted from traveling, and there's a more gentle timeshare pitch at the very end that left us with a bad taste in our mouths. The aggressive timeshare salespeople are by far the worst thing about traveling to Mexico and we may not go back because of it; most American travelers HATE aggressive timeshare pitches! However, the pros far outweigh the cons at Cozumel Palace. We wanted a small, relaxing resort with good food and a great view and that's what we got, so we're happy we went there for our honeymoon. They gave us lots of honeymoon perks and we used the resort credits on a romantic beach surf & turf dinner with an excellent violin player. Be warned that this is not a party place and it does not have a beach, so if you're looking for those things then Cozumel Palace isn't for you. It was just what we were looking for though.

The best all-inclusive I’ve stayed in to date

The sales pitch was pretty persistent and food was average but resort property was nice and staff was helpful.

3rd time here. Loved it every time

Right on the gorgeous ocean. Rooms spacious and clean. Restaurants have good meal selections. Bartenders make great drinks. Not your typical all inclusive. We have been three times to this resort. Fourth trip is in the works!!

Me and my husband love it here. We were talking about when we would return before we ever left. The hotel is beautiful and clean, the staff is the best we have ever encountered. The food and drinks are delicious. And the water-amazing! We never missed the beach.

We had an amazing time, everyone is so friendly, this resort has amazing hospitality!

Everything was wonderful although it would be nice if the pool was open in the evenings

Just the problem is the top room make to much noise in the mornings