Overall Ratings & Reviews Hyatt Regency Austin

I didn’t have hot water for 2 days

Under construction,

Under construction at the time of our stay, so a lot of dust in the air and on surfaces. Extra cleaning would have been nice to see, but other than that, everything else was nice.

We had a reservation for Saturday, 14 June 2025 my wife and I were celebrating our 26th Wedding Anniversary. When we made the reservation we had no idea of the "No Kings Protest" scheduled for that same day. The day we were to head out to Austin we heard reports of violence and chaos erupting around Austin. My wife was apprehensive and did not feel that it was safe to go into that area. The hotel refused to refund our money.

Clean spacious rooms, beautiful pool, well equipped gym. The only downside is the amount per night to park. It has gone up tremendously in the past few years. 55 for self park, 63 for vallet. This is probably the deal breaker for us to return

I am writing to express my deep disappointment and frustration following my recent stay at your property last week. As a guest who expected the level of comfort and professionalism typically associated with the Hyatt brand, my experience was far from acceptable. From the moment I arrived, it was clear that this stay would be subpar. The noise levels were outrageous—not only from disruptive guests at all hours of the night, but also from construction activities that made it virtually impossible to relax or get a decent night’s sleep. There was no prior warning or courtesy notice about ongoing renovations, which is simply inexcusable. In addition, the water pressure in the bathroom was shockingly low, making basic hygiene a frustrating task. Worse still, my room was not cleaned properly. Trash had not been emptied, surfaces were dusty, and it was obvious the space had not been thoroughly maintained. This reflects extremely poor housekeeping standards. Altogether, the conditions made my visit stressful, uncomfortable, and frankly unacceptable. I selected the Hyatt Regency because I trusted your reputation for quality and hospitality, and this experience completely shattered that expectation. I request a prompt explanation for these issues and a formal apology, along with information on how you intend to make this right. A stay like this is not what I paid for, and I believe compensation is warranted. I hope you take this matter seriously, as I will certainly consider other

On shore of lake.

Great property in a great location!

Very clean and spacious hotel. Currently under construction, but not a big deal. It was walking distance to the Palmer center, which is what I wanted. Overall, would stay again

Stay was amazing. They 100% disclosed they had construction going on so I’m not upset about it in any way, just wanted to make it clear they have the check in upstairs and some floors are closed.

The remodel process is very disruptive unfortunately. Had I known how much of the property was impacted, I would have looked elsewhere. Also, parking is not included and is over $50 per day in the adjacent garage.

The hotel was under construction. It should NOT be taking bookings. I only found out after I booked and it was non-refundable.

Everything was good just the whole renovation stuff but I would stay again for sure

Hotel is under renovation so quiet and condition was understandable to be not up to standards. I thought the bed was too hard, my husband was very comfortable in it. Personal preference here. But kudos for keeping everything clean and staff is awesome. Although there are signs for direction it was still somewhat confusing. All will be solved and this hotel will be great once renovations are complete.

This hotel is along the water. You can get on a swan paddle boat or a short walk to downtown. A beautiful well manicured park is nearby to unwind and watch the dogs play. Definitely a great place to stay.

Everything was good except there was construction going on in the hotel. Also they had a loud music due to them hosting a prom and a band booster banquet. Other than that it’s a nice hotel and it’s in a great location.

Bad experience over all, pool was dirty as well. I hated it

Loved being right on the river and close to downtown and Congress

Perfect location and amazing customer service

This property is under construction. However, that was not advertised in the listing on Expedia. All of the reviews indicated that this was a luxury property with an average rating of 8.8. I will not shop with Expedia moving forward as their listings and ratings are not trustworthy.