Overall Ratings & Reviews DoubleTree by Hilton Chicago - Oak Brook

The hotel is very very out dated… my phone wouldn’t work I had to call a 800 to get the WiFi to work the staff was really nice but I willl never stay there again

First the pros. The location and property was great. In addition, the lounge staff was welcoming and friendly. On the not so positive side, the front desk team was not the best. No smiles, welcome, or friendly demeanor upon our arrival. In addition, they had zero help regarding straightening out the duplicate charges I had to my account. Lastly, the property itself is definitely in need of a face lift to justify going rate.

Pretty basic outdated room. Front desk staff was great but that's really all I enjoyed. Our room was dirty, cold, and was missing basic things like towels and a bath stopper. It's an okay hotel for the price, nothing special.

The hotel has been in place for decades and some areas show that heritage. The staff is friendly and helpful, and the overall accommodations are clean, and comfortable...but... The renovations that are underway, are certainly needed. Some minor issues like chipped finishes and worn carpeting are minimal, but standing water in the second floor hallway and aging facilities were more concerning.

Had to request on a few occasions replacement of bath towels. Alarm clock wasn't functioning, until i had to personally go to front desk to request replacement. Construction noise level disturbance. Room thermostat not user friendly.

comfortable stay

Basically, the place was filthy. I know there was construction in one wing but you could barely see out our windows, the patio was extremely hard to open and close, we did not get room service one day, and there were two events held Friday and Saturday and guests kept us up until 3:00 AM. No management of this hotel, period.

We waited 40 minutes for check-in because the Expedia booking didn't appear in the hotel system. I have booked a suite room that is different from the pictures. Old style. No smart TV

Love it here!

Always a great stay and those amazing cookies

The pillows are incredibly uncomfortable. The mattress was squeaky. The bathtub was not flush to the floor so the actual plastic tub was bouncing as I stepped in and out of it. It's the weirdest thing.

The property is older and could use some renovations. My bathroom toilet seat was very old and cracked. The walls and furniture were peeling and ceiling had a crack. The elevators could also use an upgrade too.

The room was fine, but the hotel is old and in need of updating. The carpet smelled in areas and was stained and old. The hot water was nonexistent in the morning so we learned to shower at night. Great location and nice staff. Also basic channels like ABC and NBC didn’t work.

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Great location to good places to eat and shopping. Rooms could use an update, especially the bathrooms and air units. 3 elevators that are a bit squeaky and shaky. But the lobby is fantastic. Parking was great. Bar was nice.

The customer service was great. The rooms were basic but clean. The toilet sits low and the seat needs to be replaced because it looked worn and old. Otherwise, it was a decent stay for my overnight trip.

The room next to me was unoccupied, yet something was buzzing in the room every 5 minutes. VERY annoying. Bathroom wasn't in the best shape. Shower head was at about 4 foot tall, which is difficult for a 6 foot tall person.

Nice

Nice place but the entire time our room was 82° with the thermostat turned all the way down to 60°. We asked the front desk to help and nothing was done about it the first time. Several hours later, I went back to them and asked if anyone had been able to come by the room. She immediately radioed the engineer and he never came by. We had to crack the windows open which was a relief. Other than this the toilet was janky and it barely flushed

The hotel was OK The problems was getting the front desk people to answer the phone! Had to leave from 3rd floor and go downstairs twice because they don't answer the phone.