Overall Ratings & Reviews Hilton Beachfront Resort and Spa Hilton Head Island

Its great service and location great

Indoor pool

Beautiful view and great beach.The Spa area could be upgraded with better amenities. The restaurant was nice. It’s and older building , however the upgrades made were noticeable.

Hotel staff went above and beyond

It was fine

Very friendly staff, convenient to shops and restaurants

The ocean view room was amazing! Slept with the patio door open and listened to ocean waves all night! Easy and close access for walks on the beach. Great coffee shop downstairs which was convenient!

Loved the ocean view, people were friendly, and close to outlets for shopping.

Overpriced no food options

The service and amenities are the best. The hotel is starting to show its age slightly but the refurbished rooms are gorgeous

We loved the pool areas and the setup for the chairs to see the water while sitting. The heated inside pool was perfect during our cold stay! We had an issue checking in, they tried to charge us for the room again even though we told them we paid through expedia. They charged $200 to the card for incidentals that night which we we knew about. 3 days into our 5 day stay, they charged us the $653 for the room again even though we had paid expedia already. When we confronted the front supervisor, she said we apologize and it will be reimbursed for both the $200 and $653. 30min after checkout $653 was reimbursed. At checkout, this was where it got fun. We ordered from the restaurant the night before, paid with a card instead of charging to room due to the issues we already had. When checking out we noticed the same charge from night before on the room charge. The front supervisor took that off after i showed her the receipt that we already paid. I am not sure why it was even charged to our room at all. This seems shady business and i would recommend if staying here...watch your invoices. In the end, we were charged $226 at checkout and still waiting on the other $200 refund. This was a nightmare of a vacation. We never had issues with Expedia before, but will never book Hilton again through here due to this trip. All the other hotel chains worked beautifully just not Hilton. The front supervisor even said next time its best to call us for booking. I wouldnt even offer them!!!

Nice

Beautiful place to stay, clean great customer service

Out of 3 elevators, only 2 were working this; causing long waits during our 2-day stay. No one bothered to have it fixed while hotel was at almost full capacity.

Old property in need of upgrade. Elevators groaned and paused from time-to-time. Very weak food options. Daily resort fee is mainly a money grab in winter. Front desk and Valet staff were the only positives - quite friendly. Other than that, won’t stay there again.

Awesome resort with breathtaking views

When our original room was not right, mgt quickly made it better. Rooms that adjoin were noisy.

Exceptional place to stay

Great stay!

Beautifully decorated for the holidays.