Great Hotel, highly recommended. Nice breakfast.

Not worth for the very basic level of hospitality. Explicitly asked for a quiet room on a higher floor which was acknowledged but given the total opposite (on the 2nd floor next to a service elevator!) Walls are so thin I could hear the neighbor snoring, service elevator constantly going up &down and people talking in the hallway. Was celebrating a once in a lifetime milestone which was not even acknowledged and instead was presented with insulting “recognition”. I was looking for a hotel to return on a regular basis since I would be returning to London on a regular basis going forward but this place would unfortunately not be the one. Thankfully, London has no shortage of luxury hotels, especially in that neighborhood .

Amazing hotel and impeccable service and cleanliness.

Cosy room category was too small

We will return to this hotel when travelling to London. A very welcoming hotel from reception, lounge, head Concierge Peter, doormen and cleaning staff. Everyone had a smile. great location for walking to venues and restaurants.

I had great time, my daughter got sick and they had the doctor come to the hotel. I would definitely go back, very clean.

This was a reward for a Grandkid's graduation from college. The overall experience was fantastic. Staff service and service was fantastic. We've stayed here before and will return

Air conditioning didn’t work

One of the best locations in London. Incredible service. I will be back

Beautiful hotel and great area.

Great location to walk or tube around the city. Perfect for the concert we saw in Hyde Park. Staff was extremely attentive, helpful, and professional throughout. Room was too small for three to stay comfortably but it worked. I would stay there again.

Excellent location near the park.

Property is in beautiful part of town. Great shopping and good restaurants nearby. Unfortunately the only issue with the property is the bathrooms, they are microscopic. For such a high end property I would have thought more attention would have been given to the bathroom. I understand it’s London, but you need to be able to access the bathroom in a reasonable way. That said, property is clean and staff wonderful.

Very fine hotel. You should have a fitness center or gym available to folks taking a redeye into London to the extent the room is not ready.

Room wasn’t ready on time. Waited half an hour. Service in reception was painfully slow. Sat in the bar, no one came over to me to offer to take an order. Room dated. Overpriced and not good value. There are much better places to stay.

Nice property.

Excellent property. The Renovated rooms were absolutely fabulous. Property is excellent and location cant get any better. Try not to book the classic room.

Location was clutch for a second time London tourist. My two and a half year old boy was made to feel like a Prince. Free cot. The breakfast buffet was wonderful too.

Highly recommend, beautiful hotel, never experienced such friendly and helpful staff

Great hotel, great location,great staff, great food !!!