Great staff. Wonderful room. Food in restaurant is very good.

the hotel is very nice and beautiful rooms BUT. it’s the staff at front desk and restaurant that made the stay extra special. everyone including housekeeping were delightful!! we will be back.

The room was lovely, and totally spotless. We ate at the restaurant, the food was absolutely fantastic, and the waiter we had was wonderful, he was efficient and charming. The hot tub was not working and the pool wasn’t either. That was the only downside of the entire experience.

This was a beautiful hotel with a great view located in downtown Kingston. It has a fabulous restaurant though a bit on the pricey side.

All good

Upgraded and awesome service at front desk

I was put in a room that had a constant noise coming from the bathroom vent all night long. I barely got any sleep that’s with a fan on and a noise app on my phone. I was looking forward to a nice relaxing sleep and it was the complete opposite very very frustrated

Best breakfast

Staff were amazing. Our original room was very loud because of weather/door structure but they were accommodating and moved us to a quieter room. Great amenities. Great location. Only downside was expensive parking.

Wonderful staff. Nice room

The room was nice, the view was excellent. That evening there was substantial winds from the west hitting the building square on and there must be a piece of exterior cladding or flashing that was banging up against the exterior wall ALL NIGHT, I had to run the heating/cooling fan on all night to try and help drown out the noise. a bad night sleep :( I did let the front desk know and all I got was "Thanks, I'll let maintenance know" and two free coffees.

Super comfy bed and pillows.

Better pillows/ menu and prices for room service would help.

Friendly

We enjoyed our stay here.

Nothing, always a great experience

Excellent experience thanks to the staff

Friendly staff. We had a lovely stay.

Would stay again. Great central location, rooms were clean and staff was very friendly and helpful.

Five days there. A/C noisy (as it is almost everywhere); floor never or badly vacuumed; room service dishes and leftovers in the hallway all day; fridge was freezing our fruit and left uncleaned after a frozen drink popped its lid; breakfast quite bad (salty, rubbery, far too sweet, subpar ingredients); a credit dispute never resolved, passed off as not their problem when they took the money through an agent; guests should be notified when reservations are required in the dining room . . . a few good things: some helpful and pleasant staff; great top-floor pool and hot tub (ceiling paint peeling); well-appointed fitness room (electronics on one machine and the TV failed)