Overall Ratings & Reviews DoubleTree by Hilton London Kensington

They only have one elevator working.

The staff could not have been nicer and more pleasant, ready to serve. They have two lifts, one that has been perpetually in repair for some time - so this delays things a bit. Also they don't get around to making up the room until after 5, which was strange. Breakfast is adequate and convenient. We purchased the breakfast package ahead, which saved time. Not much on the dining side after breakfast. One room service order during the stay was fumbled. There are great dining options within walking distance, so dine out. Overall, a good value and room.

Great location. The only complain is that the mattresses are too firm. My wife and I couldn't sleep because of the mattresses, it was like sleeping on the floor.

Its a good location, room was a little bit dark, breakfast was average, breakfast room layout was wrong, coffee station in the entryway causes people pile up, elevator renovation at a peak season causes longer waiting times. Generally it does the job for a good sleep..

Overall a very pleasant few days relaxation. We have stayed in several doubletree hotels and have never been disappointed yet.

Great place and the best location

We love London, and my wife's favorite location in the city is Kensington. We were here for a short stopover stay to see Oliver on the West End before traveling to visit friends in the Netherlands. This hotel was perfect for us! First, the location was great for walking the streets and mews of Kensington and taking in Kensington Gardens and Hyde Park, and being located right across the street from Gloucester Road station made it even better to get anywhere in London. Second, the king deluxe room was amazing. It was large, updated, and the bed was huge and very comfortable. The staff were very friendly. We did not use the bar or onsite restaurant options because we wanted to get out and explore the city, but they all looked quite lovely. We will be back to London definitely and would stay here again for sure. Highly recommended!

Overall, the hotel was great. Location is ideal as the tube station is just across the street. Hotel is clean. Amenities are nice. My only complaint was front desk staff was pretty rude at check-in.

Very nice hotel to stay in especially if you have children since the rooms have two floors.

Enjoyed our stay!

excellent facility, great location

Honestly the most helpful and friendly staff, perfect for the RAH

I really enjoyed my stay at the hotel and would definitely return there. The staff at the hotel is especially helpful

The location of the property is very good. Lots of restaurants around and the tube is just across the street making it very central.

Great horel

Great location. Had to chase to get sofa bed made up

Excellent staff and service.

Clean and tidy. Good location for visit to Royal Albert Hall.

This was exactly what we were expecting and we had a pleasant stay. Thank you!

Lovely bedroom Clean Great location for museums and harrods Chelsea Would come back