Overall Ratings & Reviews Holiday Inn CHARLOTTE-CENTER CITY, an IHG Hotel

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Was here for concert. Hotel was located perfectly. Every clean & all was good

The staff is exceptional!! Clean hotel with easy parking and in walking distance of a lot of restaurants and fun things to do.

Fast friendly service at check-in. Close to amenities

Nice enough hotel. Nothing different to others we've stayed at in Charlotte. Room was spacious, functional. Nice big tv, fridge. Check in was quick. For the money, we wouldn't stay again though. Plenty of other options in the area. The room we were given was right at the elevators. And when I say at the elevators, I don't mean adjacent, I mean our door was in the hall facing the actual elevator doors. There are 3 blocks of elevator doors facing the room, so that's all we heard, day and night. People getting on and off the elevator. People rolling their luggage, people standing outside the elevators waiting and chatting. All very loud the whole day and night. Each floor in the hotel has 2 rooms facing directly at and sharing the space with these elevator banks. I don't know why the hotel was built this way, but we won't return for the chance of that happening again alone. There was a coffee shop area downstairs, but it wasn't open at all when we were there. No signage as to when it would be open. Restaurant opens at 5 pm, but there are plenty of nice places at a walkable distance. We went to RiRa's around the corner. Irish restaurant and bar. Very good. As others noted, you will be woken by people drag racing through the city in the middle of the night. Apparently the windows are double glazed, but that won't matter. Cleaning staff were very insistent on knocking our door multiple times in the morning. We'll stay down the street in the future where breakfast is included.

Staff were nasty! Wasn’t greeted when I arrived in the lobby… just stares! Tv wasn’t working properly.. when the tech came I spoke he looked at me with an attitude an asked for the remote.. snatched it outta my hand smh! Bed was so hard a low to the floor! Bathroom very small with toddler sized toilet that sat very very low to the floor! Parking does not connect to hotel so expect to walk up an hill a distance to the garage… view was awful! Overall just not a pleasant experience at all!

Likes: very clean, friendly staff, and in a great location that is easy to walk to things From a single female perspective here is my biggest issue with this place. Getting to and from the parking garage is not ideal. You have to walk through the parking garage, to the elevator, and walk all the way around the building and walk in the front door of the hotel. Although it is well lit, it is also aligned aside several nightclubs and it's just uncomfortable. Usually I get valet for these situations but it was closed by the time I checked-in so I would say that if you are a female and can get valet services it would be a great place to stay. That's really my only complaint. I would stay here again.

there is a nightclub across the street that can be a little noise but other than that it was cool

Hotel is really nice and clean. I was impressed for it to be a DoubleTree. My room was super cute with a bed and small Living room area. Staff was really accommodating as I requested a late check out due to a late flight. 10 out of 10 Recommend!

They let me check in early which was awesome but the sound proofing of the windows is lacking. Can hear every bit of music and traffic from almost the top floor. Otherwise the experience has been great.

The hotel itself is great. Clean, nice staff, I had an issue with my parking ticket and it was quickly resolved. The room that I stayed in is adjacent to a club, I believe. They partied all night. Construction was noisy. That’s the only complaint. Bring earplugs. The hotel itself was great. Room service, wonderful. Cleanliness and the bed was comfortable.

Great location

Nice

The staff was very friendly and always willing to help. The coffe shop in the lobby was a plus. The hotel was conviniently located in downtown Charlotte so it was walking distance to several good restaurants.

Very convenient

Hotel was clean and updated. It was pretty noisy outside when trying to sleep despite being on the 15th floor. Overall would stay here again.

It's a solid choice in the area, central to the majority of the downtown Charlotte destinations. Hotel itself is nice, clean and spacious rooms, solid service and there's a pretty good restaurant/bar on the lobby floor.

I wish I was informed that it was different double tree hotel. There was no cups no microwave and the refrigerator wasn’t even cold for me too put my insulin in it.

Everything was fine just a long walk for parking and the price of parking.

Stayed here for a concert at Spectrum Center. Easy location to get to and so convenient to stay here. The hotel was clean and had very friendly staff. I would definitely recommend staying here!