Overall Ratings & Reviews Crowne Plaza HICKORY by IHG, an IHG Hotel

It is always a clean and welcoming place to stay. The pool was closed for repairs which is disappointing considering the time of year. Easy access from I40

Excellent service and beautiful old school decor! Great for weddings!

Very dated, room overlooked lobby...hallways had unpleasant odor

No food available. Loud traffic even after we were relocated to an inside room.

This facility is huge! We were only there for one night and the room was spacious, the bed comfortable and everything was very quiet.

The room was nice but the AC sounds like a semi truck very noisy other than that everything was great

Reservation was a gift for mothers day. Denied checkin without mother who gifted it. She was watching our 4 children. She gave us her credit card that booked it. She talked to rude front desk clerk named Michelle. Isaiah from Expedia customer service said no refund plus penalty fee. Expedia heard entire story and was NO HELP. I.WOULD THINK AFTER 20PLUS YEARS USING EXPEDIA THEY WOULD HAVE HONORED MY MOTHERS REFUND. CROWN PLAZA HOTEL LOST ALL FUTURE GUESTS VISITING MULTIPLE TIMES A YEAR THAT HAVE STAYED THERE VISITING HICKORY. EXPEDIA WILL ALSO BE REPLACED WITH ANOTHER BOOKING APP.

The most helpful and pleasant staff I’ve ever dealt with.

It was a great experience… service and cleanliness on top

I was there for funeral. Although my room was clean, it was pretty dated.

Old run down and dirty property. Will never stay here again.

Everyone that works there are amazing! Super nice

ok but a little dated

The property is very outdated and it had a horrible smell (sewer) in the hallways.

The property was very nice and the room was clean. But our stay was on a friday night and the road noise was loud till 1am. Would probably stay there again but ask for a room on the backside away from the traffic.

The room smelled smelled of mildew and the foyer smelled like a ferret cage.

I needed and got a wheelchair accessible shower. Handicap rails really good. So far so good. The towels were on a rack above the toilet. The handheld shower head and flow switch well out of reach. Shampoo etc a high reach from the shower chair. Plastic shower chair was a bit tippy when I transferred back to the chair.

Extremely loud!!!! In the very close vincinity there are Loud Trucks & Motorcycles going up and down the road. We arrived around 8ish pm. They spent on into the night riding the road. When we arrived in the large parking lot next to street in the parking lot over across from Five Guys Burgers. There in parking lot of Hotel were teens drinking and Loud about 8-10 teens I went to McDonals very close to Hotel about 9:30pm and the trucks and motorcycle riding back and forth was so loud i could barely here while ordering. i asked the girl at window was this a truck motorcycle club she said no it is like this every weekend. Surrounding fast food and restaurants close either 9 or 10pm. cops sitting in cars watching activities. I got back to Hotel. Mc donalds is less than a mile down road. 5 minutes. as i was getting out the group of teens drinking and loud was still there. Heard 3 very distinctive GUN SHOT sounds. I reported it when I got inside. Very close range. later I called office and they said police came and security however they claimed not gun shots and not anyone on property in parking lot. The shots were NOT backfire from trucks!!! The area Very Sketchy. Of course they are Not going to honest about it because of business. I finally fell asleep 3am from all the trucks and motorcycles riding by Hotel. The noise was at least til 3 am.

Apparently this is party hotel, steer clear if you looking to get actual rest.

I messed up and made the reservation for a night that I was not gonna be their my mistake When I tried to stay my other two nights they said they were booked up yet Expedia showed 6 rooms available so didn’t stay at all the counter person wasn’t very pleasant she said that Expedia overbooks them .