From the moment we arrived, staff went out of their way to made us feel welcomed. The bar, the restaurant, the gym/spa staff were just as welcoming and accommodating. Our rooms were amazing, with large and very comfortable beds. We could hear some (minimal) of the street noise at night but that didn’t spoil our rest. The hotel is very clean. The area around was safe to walk and with plenty of bars and restaurants, we didn’t need to use taxis or the underground at all.

Friendly staff, good breakfast option

Amazing!

Staff was great. Room was great. Breakfast was great. My girl and I approve.

In the Las Condes business district so a little far from old town Santiago. But a lively area with shops, restaurants and nice residential neighborhoods. Hotel was clean, rooms spacious, and there was a good breakfast served every morning. First time in my experience that I could shower and freshen up in the gym facilities before I could even check in to my room! Nice touch.

The hotel was nice and in a good area.

Great place, very clean, beautiful view from the bedroom, desk personnel very friendly. I recommend this hotel, good experience with my wife.😊

Enjoyed staying. We were given room at 11 as we reached hotel so early and that was very helpful.

Breakfast good. Sraff always ready to help. Safe went wrong twice but was soon fixed. Transport to Sanantonio was excellent. Restaurant was good and eeasonably priced.

Lack of amenities makes it a bit boring in terms of its facilities

Great location and excellent service. The breakfast is amazing and the hotel is located in a safe area of Santiago. I recommend highly!

El personal de recepción fueron muy amables y nos apoyaron en todo lo necesario.

I will stay at this hotel again if i go back to Santiago. Staff are incredibly friendly and helpful especial Alejandro from front office. He made extra effort to help us resolved the issue with VAT at their restaurant. Matias and Felipe were so helpful giving suggestions and recommendations about places to eat and how to go around Santiago. The hotel staff really made us felt like home while we stayed there. Thank you all for all your services!

Excellent service!

Very good property overall.

Pros: Got upgraded to a larger room which was nice. Good breakfast buffet. Great location. Kettle as well as a coffee machine. Very comfortable bed and good bedding. Good housekeeping. Cons: Made me wait until exactly 3pm before allowing me to check in. Bathroom was tiny. Power socket on the desk didn’t work. One of the two lifts was broken so getting back up to your room after breakfast took ages. Overly complicated lighting controls. Bit disappointing for a 5* hotel.

Very friendly staff. Good and safe area.

Clean room and friendly staff.

It's not really a 5 star property. The facilities are run down and quite old. The bed was comfortable and we did sleep well. But nothing about this hotel really screams 5 stars. The breakfast was not that good and it took over 45 minutes to check out and we almost missed our flight. Didn't hate the place, and it was nicely located in a safe neighborhood.

Excellent service like always