Great location professional service

Clean room. Excellent location. A lot to do in the area

N/A

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You can ask front desk for fish food to feed the fish!

Très bien

Lovely staff and the hotel was gorgeous. My kids loved the fish in the lobby.

The gym could use an upgrade and ideally be bigger.

Excellent

Great option to stay in downtown Toronto

Extremely accommodating and helpful staff. From check in to cleaning, everything was smooth. Everyone was so happy and helpful. Rooms are a little outdated, not enough mirrors for families travelling but otherwise hospitable and a great stay. Location is awesome!

Good

It takes them three days to call me back to tell me that my belonging which I left in the room it’s not there three days and it was right in the bathroom and they say it’s not there. The fact is it’s not about the value because he didn’t have much value, it was sentimental to me, but the fact that they didn’t care and take them really really three days answer me

Clean room and staff was quite helpful

First the positives. 1. Staff were extremely helpful and always happy doing so. If something wasn’t right with your stay they truly wanted to make it better. 2. Location to coffee shops, pubs, restaurants and groceries were really convenient. 3. Easy 10 minute walk to Union Station so no cab/Uber required 4. Less than 10 minute walk to and from Roger’s Centre. 5. Street subway was right out front. Couple negatives. 1. If sleeping on soft beds cripple you then you may want to find a different place to stay. Unfortunately the beds were so soft that sleeping through the night was an issue and the next day was a struggle even moving. The staff tried to move us into a different room but we were busy and no telling if the move would have made a difference. My wife and I appreciated the attempt but we both suffered the next day and after 5 nights we were ready to go home. 2. Outdoor pool. Sounds like a great idea but because it’s outdoors it relies on the weather. It was closed one day because it was scheduled to rain. There were forest fires and the air quality was a 10+ so again the pool was unusable. They do not have a hot tub as well. So if having access to a pool anytime during the day is important to you, you may want to consider a different location. This is our families third time coming to Toronto to watch the Jays play and this was the first time we picked a different hotel. Really enjoyed the location and the staff.

Just spent one night in Toronto, very nice hotel in the downtown area, you can walk everywhere.

Great location, stay is good. Kids loved feeding fishes in lobby area

NOT a good experience I LEFT MY BELONGING IN THE ROOM CALLED FEW HR AFTER THEY SAY WE HAVE TO WAIT UNTIL NEW GUESET CHEK OUT THAN WE CHEK THE ROOM ,,, ?!!!!!! WHAT YOU DONT CLEAN THE ROOM ??!! 3 DAYS AFTER THEY CALLED AND SAY NO WE DID NOT FUN IT !!!!!!!! < ON HOTEL .COM I RESEVED IT , IT WAS BREAKFAST INCLUDED AT HOTEL THEY SAY NO ITS NOT ,,,,

The hotel was clean and provided everything we needed for a 2 night trip to Toronto to watch the Blue Jays. It is within walking distance of restaurants, stores and major attractions. The only negative was trying to order food in the bar area after the restaurant closed. We waited 20 -30 minutes for someone to take our order

Well located, beautiful hotel with wonderful friendly staff. Rooftop pool was amazing. Great checkin and checkout experience. The only improvement I could think of is the bathroom, handle to shower kept falling off, no mirror outside of the bathroom. Had a wonderful stay