Holiday Inn HOUSTON SW - SUGAR LAND AREA, an IHG Hotel

Explore Holiday Inn HOUSTON SW - SUGAR LAND AREA, an IHG Hotel
5,6
Fair
From 1.000 reviews
Cleanliness

6,2

Room Comfort

6,4

Service and Facilites

6,6

Traveler Reviews Holiday Inn HOUSTON SW - SUGAR LAND AREA, an IHG Hotel

Number of reviews per page
20
40
Top reviews
yvonne
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

No laundry room
Angel
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Stinks, smelled like wet floors.
Mila💕
2,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was extremely nice but the establishment looks nothing like what’s being advertised. The location used to be a holiday inn and is still transitioning so the lobby looked unpleasant
Samuel
2,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff was very helpful, the hotel condition were not
Sohail
icon-Leisure with Children
Leisure with Children
2,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The pictures are very deceiving. There was nothing like what was shown in pictures. There was no breakfast at all. Amenities included nothing. Had I know this, I would have never booked this hotel in the first place. Very disappointed.
Arturo
icon-Leisure with Children
Leisure with Children
4,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

1st checking agent was rude, 5 pending charges to my credit card. Book for 3 nights, check out 2nd day and they still charged me for 3 nights
Luis
8,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No supply's for women’s like makeup towels no body wash
Nohail
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The pictures are AI generated pictures, it doesn't look like 1% of what is shown in the picture, As per attendant the hotel is going under renovations, the key card was not working and someone has to assist us with the KEY to open and close the door whenever we comes and leave, not to mention the whole hotel smells like Indian food. The exterior is all messed up, even the name is gone, parking lot is not safe as well.
Read More
Julia
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Canceled the booking! Glad I bought the insurance. This hotel should not be taking reservations yet. It is under renovations and only has a few room that are clean enough to stay in if you are uncomfortable sleeping in your car! No room keys so someone had to unlock your door each time, white fuzzy mold on the floor, and nothing in the hotel open.
Read More
Albert
2,0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The. hotel was non -exiting when I arrived at the address provided to me. Was unable to reach anyone by for the phone listed. Was forced to make alternate hotel arrangements at the last minute and was forced to pay more money. It was a terrible experience.
SANTHOSH
10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Good
Aketra Sonyuel
icon-Leisure with Children
Leisure with Children
2,0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

I booked my trip on 6/5/25 and arrived on my flight 7/4/25 for vacation. I booked a hotel for Holiday Inn. When I walked inside I was told the Holiday Inn no longer exist there and that they are Wyndham now. Well, they did not have a room for me but somebody has my money. I was told to contact IHG/Holiday Inn. They refused to refund my money for a hotel that does not exist anymore. I paid my money and I had to ride around in city that I am not familiar with to find a hotel. I road around for quite some time before I located one that had rooms available to accommodate the length of stay I need for myself and my family. So I had to pay money all over again because somebody has my money from a booking I already paid for but the business does not exist anymore.
Read More
JOSE ALBERTO
icon-Business and Leisure
Business and Leisure
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Falta modernizar, parece hotel ya viejo!!!
You’ve read all the top reviews.
Number of reviews per page
20
40