Given a room with no working bedroom lights. They couldnt fix the issue and I ended up with a tiny desk lamp and the glow of the tv as my only light source. I was there for an exam so this was horror as I couldnt really revise. Clean bathroom but poor draining bathtub which left me wading in a pool of water even with a short shower. Couldnt even phone the front desk as my room had no phone. Bathtub still waterlogged when i checked out over 12hrs later. All they offered was 25% refund for such poor conditions. Such poor response when so many things went wrong.

The check in was fine. The room was on the ground floor above a night club which were not made aware. The music was so loud that we were unable to hear the TV and trying to get to sleep was pointless, at one point people were banging on the ceiling which was our floor!! This has got to be the worst Hotel room I have ever stayed in. Also the shower head won't hold up when you have a shower. On a positive the bedding was crisp and clean. Room 12 avoid. When we checked out they said the management would be in touch!!!! Still waiting.

Friendly staff, comfortable room, friendly staff

Aged room but excellent location and friendly staff

Nice little room, ideal for a short stay. Comfy bed & well appointed bathroom. Faces a busy road, so some traffic noise, but convenient for Clifton village area & buses into & out of city centre.

Excellent service. Kudos to all the staff

Tiny room, I couldnt shut the door, not acceptable at all.

I really like the receptionists

Everything was fine as expected. However, the double bed was rather small. I'm sure i've not experienced one like it in the past twenty years. The staff were great and very helpful.

The windows did not open and there was no climate control in the room - only a fan. I was in desperate need of fresh air/climate control throughout the night and hardly slept at all.

Comfy bed. Amazing staff. Great location. Recommended.

Room had a crushed biscuit under the bed visible from bathroom. Sheets smelt used. The room was hot. My suggestion would be to close down in honesty.

Lovely hotel in a good location near most things in Bristol. Room is comfortable, a little small, but fine for a couple of nights. Staff were lovely and friendly.

The area is quiet and nice and the staff very polite. The rooms are clean but they are super hot without a proper ventilation other than a small fan and a window that you can lift no more than 2 inches..

Location is great and room was ok practical and ok for short stay or when in need of a place to chill while holidaying.

Great stay, staff so friendly and very helpful. Comfortable bed, clean room. Only downside is to hot in the room, fan don't help. Apart that great stay, definitely book again 😊

The staff were excellent both at reception and for breakfast. Very attentive and nothing was too much trouble. The breakfast was lovely, good choice and quick service. The only downside to the stay was the double bed was very small, the curtains needed some attention as they were hanging off the rail, also the bathroom could do with some TLC, new flooring and a good scrub around the shower doors. The signal for the tv was temperamental and ITV was not available. Overall though the room was clean and we enjoyed our stay.

I had a call a week before the booking and advised the representative from the hotel that my family have a early start in the lining and the lady said she would put my family in the quiet part of the hotel…… the room was above a noisy area and the window wouldn’t close after the staff member trying himself… no other rooms available. I spoke to the hotel and they promised a call for the Duty Manager in the morning….. still no call back as courtesy…. Dreadful example of a hotel.

From the moment you arrive you are made to feel welcome. Reception staff and check in excellent. The room was lovely. Very clean and with good coffee etc. I will definitely make this my first choice in Bristol.

The hotel looks a bit tired and in need of a refurb (it appears to be in the middle of being done up) The room we were in had not been hoocered and there were biscuit crumbs on the floor. We asked to move rooms which was accomodated but the second room was still not very clean. The decor was also scuffed and dated. There were bleach marks on the quilt on the bed and paint marks on the chair. The shower tray flooded when using the shower as well. However, the staff were friendly and helpful and did apologise for these errors and provided a small discount which was a nice gesture. Still, dissapointing standards considering we paid nearly £100 per night.