Excellent location with lots of restaurants within walking distance. The only down aide is the hotel is old and not enough outlet for computer and charges. No USB charge pods.

Nice hotel very well located, we got a good upgrade, personnel was friendly roof top is beautiful

Another great stay this time with friends

Fabulous hotel, perfect location, great staff, outstanding rooftop ammenities, huge room, comfy beds and pillows. Cannot say enough about how much we LOVE this hotel! Will stay again and again.

Very clean, excellent staff, many good shops nearby and very accessible just by walking

Good property in center of all. Good breakfast as well. Not happy that o was not able to get rook upgrade per my level.

Great location and steps from the metro, but you pay for it. Immaculately clean but nothing else about the stay jumped out imo. Pool area was nice but was too cold when I stayed. Can’t fault the hotel for that. Staff at the pool bar/restaurant were rude/dismissive (to me at least)

A great hotel, centrally located with all amenities, shopping and transport close by. Well kept rooms, bars and great staff.

Looked old and tired

Elevator very slow. Other than that the hotel was perfect for location, access to metro and walkability to all sites in Old Town and Mercado de San Miguel.

I stayed at this hotel for two nights and was disappointed with the experience. When I first checked in, I found hair and even a contact lens left in the shower, which showed the bathroom wasn’t properly cleaned. On top of that, the walls are very thin — around 4am I could clearly hear the guest in the next room showering and singing. It was so loud that I couldn’t sleep well. Overall, the cleanliness and soundproofing were far below expectations, and I would not choose to stay here again.

Customer service was excellent very helpful, room was a bit small but pretty clean, i think a microwave would be a plus for all the rooms, highly recommend El emperador hotel.

The terrace restaurant.

Friendly staff. Very comfortable bed and decent shower. The breakfast selection was very good with plenty of seating. Location of the hotel was perfect for public transport or walking to main attractions. Will definitely consider on next visit to Madrid.

Great bedrooms, great pool and terrace, staff very friendly and knowledgable.

Great location

Permitir al menos una maleta por persona en el maletero. Que nos dijeron que era 1 por habitacion y aunque se quedaron con ellas parecia un favor y no un derecho por haber pernoctado un total de 5 noches en el hotel, ademas de que eso no lo dice en ningun sitio.

Excelent.

Getting face cloths was difficult.

Excellent location, comfy beds, good pool area although extremely busy on a Saturday afternoon with lots of reserved beds not being used.