Staff at reception are friendly and helpful, parking with in and out privileges is convenient, free breakfast box is plenty and nourishing. Location is so central. We have stayed here several times over several years and always enjoyed our stays.

Clean, quiet, and comfortable with a great location to explore Kingston

beautiful view out of window

NO PARKING , NO BREAKFAST

Parking across the street in the municipal parking lot was safe and i could see my truck from my room. My truck was too big for the underground parking. I like the variety in the breakfast box, everything was delicious. Thank you Christi Hall

Good location. Good place to stay for a short quick trip.

Look elsewhere if you can. This property is also a residence / clinic for the less fortunate who crowd the front of the building for smokes TV cable is poor at best without a guide or channel chart printed Breakfast is a box lunch. Very nice staff who are trying to keep a smile.

Rooms were clean and renovated. Great location in downtown area. Parking was available in indoor garage.

Staff were no

.

My stay was fine.

Excellent location, clean and a good value for the spend.

The hotel is a bit dated overall, though the elevator seems newly updated. Staff are friendly and welcoming throughout the stay. The highlight is definitely the location, within easy walking distance to the lakefront, City Hall, and Princess Street with plenty of shops and restaurants. Lake view rooms offer spectacular scenery, and the beds are very comfortable. On the downside, soundproofing is limited, and noise from neighboring rooms can be noticeable. The bathroom is quite basic, with no towel rack (only two hooks behind the door), and toiletries are minimal, just a small bar soap and average sample size shampoo and conditioner. Breakfast is simple but enjoyable, provided as a grab-and-go lunch box with hardboiled eggs, a muffin, cheese, apple purée, juice, yogurt and coffee tea. Underground parking is available for a fee, but spaces are tight, and access can be inconvenient, there’s no elevator from P2, so you’ll need to use stairs or go via P1. Overall, a comfortable stay with great views and location, but a few practical shortcomings.

Well located and move to have breakfast included

Friendly staff, clean room, good view

Excellent

They ripped me off. I could not find handicap parking close to doors, and because of that I was not able to transport myself safely to check in. I had to search for a different hotel that had accessible accommodations, so that I could safely check in. This hotel is not equipped for individuals with disabilities. When I request do a refund, I was told that I cannot get a refund because it was past check in time. I had to pay over 650$ for one night at hotel because they would not cancel and refund me back. Will make sure to share my review of this location to others.

Though the service was good, the staff was friendly and the room was clean and comfortable, my family and I didn’t enjoy the “bento” box breakfast experience.

Yes all was good!

Another great stay. Room was very clean and quiet, and comfortable bed.