Overall Ratings & Reviews Holiday Inn Express & Suites CHARLESTON DWTN - WESTEDGE by IHG, an IHG Hotel

This hotel was great! Very good location!

Decent location. But nothing really in walking distance and you have to pay for parking

Keys didn’t work when I got to the room. When I went back, they changed rooms which was okay. New room had no AC going so very warm. Took awhile to get cool. Not a very friendly check out staff. Probably won’t stay again.

The front desk service was awesome ! I look forward to staying there again.

There is black mold in room 606’s bathroom

Staff is very helpful and nice. Room is large size and well appointed. Nice appliances in bathroom. Breakfast is great too. We had very enjoyable stay over there.

We stayed at this hotel for one week, from check in to check out was an excellent experience. Every single one of the staff we encountered were extremely helpful and friendly. Breakfast was always timely, delicious and staff member cleaning up or helping guest as needed. The only thing that I say could be corrected was the door/card reader entrance to the pool area was not working all week and they ran out of bottled water in the shop area for over 3 days but always had complimentary water with fresh fruit available….along with fresh popcorn and cookies midafternoon. Keep up the good work!

It was clean and breakfast was very good,

Pros: On the Peninsula /downtown Nice Staff Cold A/C Adult canned beverages available in the lobby Has a pool Cons: -Front driveway scrapes car bottoms and then I had to warn every Uber driver. -Door to pool broken and was usually held open, sucking out the A/C for first floor hallway near rooms -Mold in bathroom -Crumbling stucco on bath walls -No bath fan/ventilation -Gross looking marks on walls and ceiling which could easily be cleaned or touched up w/paint -Very dirty knobs to bedside lamps as well as to exit door on 1st floor -Large stain on carpet near room bathroom. -I know it happens, but after a long day, we noticed a roach in the room around midnight and slept w/the lights on -I paid about $800 w/fees and taxes (including $15/night parking) for 3 nights for this and wish I could have spent that $$ elsewhere. I have pics & will upload if allowed.

The shower water was scalding and would not change, too hot to wash hair and shower. Called front desk who just said they would let maintenance.

The room is dirty and smelly , requested the staff to move to other room, but they denied

We had some frustrating experiences at this hotel. The picture of the suite shows a two room suite, which is what we expected. When we arrived we were told that is only 1 room in the hotel and the other suites were just larger rooms which was very difficult with 2 young children. The receptionist was totally unhelpful in problem solving this or looking for adjoining rooms. Then the pool was closed for half our trip because it rained and rain apparently throws off the chemicals in the pool. Very disappointing as it seems to rain a lot in Charleston in the summer. If the parking lot fills up, the garage parking situation is tough. It adds about 10 minutes to every trip out. The room itself was clean and fairly updated. Breakfast was good. It is far from many of the tourist attractions compared to other hotels so given all the cons we would not stay again.

There was garbage piled up in the hallway by the elevators at check in at 5pm. There is a condemned building next door. There is a 15 dollar charge for parking, but there may not be a parking spot. There is black mold in the bathroom and a poorly repaired tub. The doors of the rooms and the bathroom looklike there was a flood on the 3rd floor and the whole place stunk like mold or trash as soon as you left the lobby. Never again.

The staff was very knowledgeable and respectful

Front desk staff was phenomenal!

Great place to be

Very little on site parking.

Nicest staff I’ve ever encountered- but not worth the money. Outlets were loose in the walls, light switches were loose. shower not installed properly so water poured onto the floor. The bathroom was moldy from this and the damp smell filled the room.

Staff was great.

Check in was horrible. I was given a smoking room with a non-smoking room reservation. I was checking in at almost 2am due to flight delays so this was already inconvenient. The front desk man working was not apologetic, not looking up from his computer or phone, and not helpful. The next room they gave me had A FAMILY IN IT!!! I woke them up at 2am and scared the mom so badly when I had keys to their room!!! It was unacceptable and when I came down for help he didn’t say sorry and said “well, those are your only options.” I said those ARENT options, there’s a smoking room and the second one wasn’t even empty!!!! So he said there’s nothing else he can do and since it’s still 2am at this point, I asked him to not cancel my smoking room until I could find something else because who knows if you can find a room at 2am in Charleston. So I called a Marriott across the street to get a room, and then when I asked him to cancel my reservation because I got a room he said he already had, never made eye contact, and never once apologized. He was awful, it was awful, and I literally made sure my friend canceled her reservation because it was her wedding weekend and I was not going to allow her to stay there for that!!! Unbelievable.