The staff were so friendly and accommodating from check-in, the parking, and the lounge. The room was spotless and had everything we needed and the bed was comfortable. We found the room was too hot, but adjusted the thermostat to our comfort level. The only complaint I really would have is the additional "sustainability fees" of $14.99 plus HST / night (These should be included in the price of the hotel). The parking I felt was expensive at $30.00 plus HST/night but when you look at other hotels and their parking fees, it is quite reasonable or on par to other hotels. I would stay here again. Close to so many amenities that were in walking distance. We parked the car and just walked everywhere.

Amazing stay!

Great room and friendly staff. Close to downtown Ottawa with many places to eat near by

Staff courteous

Staff was outstanding, but that’s about it. No ambience or atmosphere.

Room was great. Parking is a little excessive at $49 for the over night. Was not told this when asked if I wanted to park.

Front desk and door staff were attentive, pleasant and welcoming. The restaurant is a gem of a spot for a tasty breakfast served by friendly servers. It was great to be back at the ARC .

Arc is a great value. The location is fantastic, the hotel / room / amenities are modern and well maintained, and staff is welcoming, friendly, and knowledgeable.

Nice hotel we had been upgraded !

We had a horrible time! The room was freezing in the coldest days of the year

Breakfast menu was fresh. Staff were very accommodating Room was good

They did not have a parking lot enough.

Staff was courteous

Breakfast was ok. For avocado toast, ask for the bread to be toasted more. It came almost untoasted. Service was great

Good points: well situated, the staff was kind and helpful (particularly the man for the parking). The room was a good size, clean and well furnished. The bed is comfy. It was a fair price for the room in winter. Negative points: it took more than 10 min of letting the hot water flow before getting any warm water (in the shower and at the sink). The first night, we took a cold shower because of it. This isn’t normal for an hotel of this kind. The room isn’t soundproof and people in the corridor woke us up several times. The lights in the room are too bright and not cozy. Be also aware that the clearance for the parking is 5”9 and that you have to walk outside and down a slope to get there. I’m not sure if it’s wheelchair accessible.

Room was excellent , food and service in the restaurant was excellent! Enjoyed my stay in Ottawa

Hotel

I really liked my staying, no complains

Your staff were exceptional - both the two we encountered at checkin and the two concierges. The room was very nice and we appreciated the mugs. The room was lovey and clean. We thought the lighting could do with improvement, it was harsh and low. Thank you.

Room was clean but it was a small room with tiny window.