Lovely hotel, great staff, we were placed in The Carousel so couldn't have been further away from everything but peak holiday season and we arrived late in the evening and weren't staying for long so took it on the chin.

The location is not good for us. Also very disappointed in the Turf Club. Waited almost hour before our waiter showed up. He was very nice but food was just so so. Definitely would not return.

Amazing hotel, extremely friendly staff nothing is too much for them would highly recommend.. we stayed in the 2 bedroom villa and it’s so spacious with lots close by

Beautiful and quiet

Nice accommodation with a very comfortable bed. Excellent access to Disney parks.

Love everyone and everything. Have nothing bad to say at all

The staff were very helpful and friendly. The entire resort was tidy and well kept.

Treehouses are awesome. Plenty of room and space and it is quiet which is the best. The pool was perfect. However, the treehouses need some updating (at least the one we stayed at). Issues with the AC kept us up. Some of the vents made noises throughout the night. The pillows were laughable. And there was no way to change the speed of the ceiling fans, not sure why they removed the switch. So, that is why I gave these an ok. They are beautiful, but need some tlc as far as comfort and sleep quality goes.

First room at Saratoga Springs had bed bugs visible on the bed when we walked in. They did accommodate us with a different room. Unfortunately Disney has lost a step. Rotting boards on bottom of buildings. One light in the entry had rusted through and was hanging out the bottom of the fixture. Noticable trashWasn't aware that they are now going into your room daily. This policy was a result of the Vegas shooting. Seems like an overeach given the amount of failures prior to that incident. Mandalay Bay had a similar policy prior to the incident. They knock once before entry, but if you're in the shower I guess you put on a peep show. Just not an authentic pleasant experience. Don't waste your money on the parks until they are back to full staff. Sick of Disney caving to the mob also. The only positive was no masks anywhere unless you are on Disney transportation.

The rooms are refurbished and currently in great condition. There are multiple pools to use and several bus pickups throughout the resort. The downfall is that the walking distance to the main building and activity area is extensive, especially if you are traveling with small children. I also think that the food selections could have been better. There were few choices at the main grab and go restaurant. The staff were all friendly and helpful during our stay.

We stayed here to celebrate 2 graduations in the family. The staff was very friendly and helpful. Housekeeping was fantastic and gave us everything we needed during our 5 night stay. The only negative thing about this property was bus transportation to the parks was very slow. Other than this, it was fantastic!

Very nice property..very large and a bit confusing though..overall a very nice stay

Great staff!!! Great location!!!

I liked the proximity to Disney Springs and the fact that I had a full fridge, oven, stove, microwave, washer, dryer and dishwasher in my room. They aren't as many amenities as the Disney resort that we usually go to and the Arcades are closed, but we made good use of the available amenities. Nice fitness center.

Great deluxe studio with view for a third of the usual price!

The property was absolutely beautiful and we are huge Disney fans but the transportation to and from the hotel to the parks and Disney springs was horrible. Extremely long sometimes waiting an hour. Our hotel consistently had long lines compared to other hotels. A number of times you would find people so frustrated they were yelling. Just be prepared to wait or take an Uber since no water taxis to Disney springs.

Old furniture. Parking fee you have to drive to your own room with plenty of parking. Rude front desk. Dirty room. Trash in baskets

Landscaping on the property very well kept. The pool area are also well kept.

Nice hotel, excellently located to walk to Disney springs and regular busses. Great sized room with kitchenette, not a fan of sinks not being in the bathroom. Annoying both received a call and someone knocking on the door during nap time with the do not disturb sign on the door.

I love this resort! It actually feels like home!