Overall Ratings & Reviews Hôtel Mercure Paris Porte d'Orléans

Hotel is in the suburb of Paris with the closest metro station 15 minutes away by foot. Rooms are old. Two elevators are very small. One was not working when we arrived and the other one also broke down the day before we checked out. So guests had to use the stairs and the staff elevator to move their luggages. Breakfast was average with limited choices and variety. Hotel needs improvement in product and service.

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The hotel is good, in an industrial area. We didn't find to many dining options in the area. The front staff was awesome i believe the employee was Lucy and she went out of her way to help us. The rooms are nice

My stay was great

Very friendly, helpful staff. Room was clean and comfortable

The location is really good but the hotel needs improvements, smells like sewer, the room doesn’t have safe, the decoration in our room was “sinister” and the staffs was uncooperative and even rude, don’t offer any amenities in the front desk and the price for a coffee is ridiculous, I used this hotel many years ago but I think that I don’t return.

Stained and superficially dirty carpets, food trays on the corridors for hours, slow checkin, the sounds of neighboring guests waking you up at 4:30am, … a gaping gap between cost and quality

Although the room was quiet, the carpet had not been cleaned. The bedsheets were not changed regularly. When I asked, nothing was done until I filed a formal complaint. In addition, 3 breakfasts were added to my bill by mistake; I never even approached the restaurant door. All of this was disappointing.

I think one of the worst hotels i have ever stayed in. My expectation was that this would be to an a acceptable standard as it was a Mercure but it has put me off ever staying in one again. Completely run down and the carpets were disgusting - full of stains and generally filthy. Poor service - would not recommend

It was a great hotel, free good breakfast. And the cleaning staff would truly clean while gone during the day. The room was nice for how reasonably priced it is, very comfy bed, early check in times. My only dislike was how it was kind of far from the heart of Paris. Like a 30/40 metro ride and a 10/15 minute walk to the metro. Otherwise, it was great, I’d stay here again.

In dire need of a renovation and a good clean.

This is not a vacation hotel it’s something for a quickie...

Ideal location for the office, nice size premier privilege room, great value, front desk staff really helpful and friendly.

Breakfast was poor. We have asked can they top up croissants and the reply was that it finished. Natural orange juice was out of oranges and no one bothered to top up with oranges. Same as the rest of the food and drinks. That hotel is more 2,5-3 star that 4 very disappointed.

The hotel is located with metro and bus stations nearby, check in/out was very fast and the staff was very kind. Room was clean but nothing fancy. You also get free wifi.

Location is terrible far from everything €15 taxi to get to Centet and €15 taxi back. Please avoid this place if you can. We wanted To chance but was not allowed. Room was nice but had a smell of poop from the toilet :( Breakfast not included €19 per person and day extra :( When I checked out I was presented with full price for the hotel room. I told them it was already prepaid online and money was drawn from me by Orbit and I refused to pay twice and I had to secure and bring in upper management and all of them spoke poor English and we was all frustrated with each other. Overall a terrible experience

Served the purpose well

OK for a stop over but not for a long stay where you are going in and out of Paris. The metros are too far away.

Great hotel just outside of Paris.

Only had one night but it seemed fine, the hotel communal areas were nice clean and fairly modern, however the room was fairly tired looking.