Overall Ratings & Reviews The Addison Hotel, SureStay Collection by Best Western

Very clean

Staff were beyond nice, but the hotel itself was extremely dirty. Blinds and curtain barely worked. Towels were dirty. Our room had the trash taken out one day out of five. The outlet in our room didn’t have an outlet cover. Comforter had cigarette burns in it. Half the lights in our room didn’t work. Nightstand was covered in something questionable.

The room was not cleaned very well at all. Got hair all over us and had used shower stuff

The property is too old mattress not comfortable at all

Ty

No laundry and no gym - no date to have them back

An average hotel... nothing bad or overly good. It was clean; front desk service is good. Kinda old and in need of some upgrades.

Na

Don’t book here, the carpets are terrible! The rooms dirty. Terrible terrible

The hotel was nice and not too far from the highway and places to eat. But the room and the second floor where we stayed smelled like stinky feet/locker room.

breakfast is very good.

Easy, convenient access to the airport and other amenities. Friendly staff and nice rooms.

Covers all the bases for a very reasonable price.

Staff was rude and seemed to be bothered by any questions. Paint was peeling in our rooms, garbage was left from pervious guests, pillows were small, and the pool was closed.

I stayed there about 4 to 5 nights every day room service went in they made up my beds and change sheets when I left they tried to keep my deposit and said I was smoking. They never said what cigarettes were marijuana, but I have my four-year-old and five-year-old two little girls with me and they lied to me and told me they released the money and then three days later when I got home told me I was smoking. Staff was very racist from the first date.

Pros - The mattress is very comfortable and seems new. Daily housekeeping service which is out of my expectations. Breakfast is great. Nice and quiet establishments. Cons- Somewhat dated room, staff is very unfriendly and unwelcoming. No hair dryer in our room and I walked down to ask for it. she said she will bring up but after extended wait it became too late so i decided to cancel. They charge to extended even one hour late check out. By 10:55am, housekeeper knock the door to give me a dirty look.

The front desk staff was top shelf. Very friendly, always greeted me when I entered the facility, courteous and professional. One thing though. The HVAC unit in my room needs professional cleaning because it smelled very bad when I ran the heat. Otherwise? An excellent hotel.

It was very nice especially at this price range.

Surrounded volume is noisy whole night I feel a lot of noise Even bed have nosing

This hotel does not deserve its 2 1/2 star rating. While the staff was friendlier this time, not much else changed from our stay a week earlier, which was also reviewed. The staff was not happy with our request for a later check out time, despite the fact that it is an option the hotel offers on the website. Housekeeping was knocking on the door at 8:00 a.m. to clean the room, basically ignoring the late check out request. The grounds outside the hotel remained dirty and unkempt. There was still a lack of tea bags at the self serve drinks station. Breakfast was edible but tasteless including raw hash browns and two typed of scrambled egg (both over-cooked and dry) and served without either bacon or sausage. The toaster still gave an option of pale or burned toast. This hotel does not even rate a 1 star rating and we definitely will find a different place to stay the next time we are in the Dallas metropolitan area.