It’s a beautiful building and an exceptional location. But I struggle to see how this can be a 4 star. The carpet on the rooms is very very old and stained, the bed sheets are so short that they keep moving about and you end up sleeping on the raw mattress, and the air dryier is one of those wall mounted ones - which I don’t think I have ever seen in a 4 star. I asked whether I could get a normal plug-to-wall one but I was told no (I’m not the most kind of manners)

2 stars at best..

I really liked the hotel location and amenities. It was really confident for my short stay in Lille. The front desk staff was super kind and welcoming. My only complaint is with the cleaning service. Basic etiquette was not followed and I felt harassed by them with how insistent they were on making up the room, even in the day of my checkout. It’s unclear to me why they are not aware which rooms are checking out that day because they acted surprised when I said that. I was suffering from jet lag and had return d to my room to take a short nap before checkout time. I had placed the do not disturb sign, and kept they would not stop knocking. Luckily I learned from the day before and manually locked my door or I’m sure they would have entered again despite me saying I’m in the room. I’m very irritated because unless it’s an emergency, there is no a reason to bang a door down because the guest is not responding and it’s before checkout out time. I think it’s a fair assumption someone could be sleeping or occupied! Anyway you can bet they were back knocking at 11:59am for 12:00pm checkout 💀

The hotel is lovely and quite unique. The breakfast buffet is excellent and the bar is OK. The location, right in the city centre is great although parking is very limited and expensive. The internal rooms i.e. those overlooking the internal courtyard are stuffy and hot, exacerbated in our case by the airco not working in our room during our stay.

Sadly parking was not available on site, so I parked about 500m away. It was safe and secure, but cost €51 for 3-days.

A beautiful hotel with an amazing Bar / Breakfast area. Friendly staff and a great all round place to stay within a few minute walk of the Zoo, restaurants and Bars.

Clean and calm place

Beautiful building. Clean, quiet, comfortable room. Friendly staff.

Fast check-in; friendly staff; ev charging; great location; beautiful hotel

The hotel is great walking distance to the Center.

The staff on reception were very friendly and helpful

Great staff, excellent restaurant, lovely room

As a family with 2 rooms we loved this hotel was worried after reading poor reviews but we were happy with everything. Rooms good and beds were very comfortable, breakfast was plentiful, and staff were pleasant and helpful. Maybe a little faded in the rooms a little chipped paint etc not totally modern but not enough for us to worry about. I guess it depends on your expectations of hotels but we were more than happy with this hotel. Was not too far to town centre and Christmas market a 10 minute walk maybe but nice and quiet surroundings. Had parking for our two cars but may have not had so much room if arriving late as could not reserve spaces. First visit to Lille as usually go to German Christmas market but we really liked the town. All in all a very good trip.

Good

Had 2 x single beds pushed together, not attached, no matress protector and a flat sheet that didn't fit. Not pleasent and air conditioning wasnt working.

For a 4-star hotel, I would say it was very dissatisfactory. The carpets have stains, and the toilet is very old and needs a serious renovation. The shower space was clean but it does not have a shower head (yes I am not joking). There was a broken hand held water spray that leaked water from everywhere. I asked them to fix or replace it and add a showerhead but they told me “it is impossible” (can you believe?). The built in iron was not working properly. However, the breakfast staff are very nice and wonderful. The Comfort Suite room is spacious and the layout is nice.

We had a pleasant stay. The hotel is comfortable and beautiful.

Hotel building is very nice, restaurant is lovely too however rooms are a

this 4 stars hotel needs better maintenance. we checked in our room and found out that the refrigerator was not working,the toilet flush was malfunctioning,the carpet in the room was spotted.this was fixed the next day (exept the carpet that need to be changed). The location of the hotel is excellent especially for the Lille brocante. Concerning the service,we forgot somethung in the room and called the hotel to tell them to check the room,they said that they would check,they never got back to us

Kind staff doing the best they could under the circumstances. We came for the Braderie de Lille and had no idea our hotel would be hosting events. There was a loud rock band performing outside the hotel every night. We wish we’d been informed of this when booking. Our room also had a leak from the room next door. We discovered after coming back into the room midday. Some of our belongings were wet. We were switched to the only room they had available which was a downgrade. It was older, had little light, and no air conditioning. It also had sloped ceilings and I banged my head on the edge of one of the corners one night. My 6 foot tall husband couldn’t stand upright in the shower.