Fast check-in; friendly staff; ev charging; great location; beautiful hotel

The hotel is great walking distance to the Center.

The staff on reception were very friendly and helpful

Great staff, excellent restaurant, lovely room

As a family with 2 rooms we loved this hotel was worried after reading poor reviews but we were happy with everything. Rooms good and beds were very comfortable, breakfast was plentiful, and staff were pleasant and helpful. Maybe a little faded in the rooms a little chipped paint etc not totally modern but not enough for us to worry about. I guess it depends on your expectations of hotels but we were more than happy with this hotel. Was not too far to town centre and Christmas market a 10 minute walk maybe but nice and quiet surroundings. Had parking for our two cars but may have not had so much room if arriving late as could not reserve spaces. First visit to Lille as usually go to German Christmas market but we really liked the town. All in all a very good trip.

Good

Had 2 x single beds pushed together, not attached, no matress protector and a flat sheet that didn't fit. Not pleasent and air conditioning wasnt working.

For a 4-star hotel, I would say it was very dissatisfactory. The carpets have stains, and the toilet is very old and needs a serious renovation. The shower space was clean but it does not have a shower head (yes I am not joking). There was a broken hand held water spray that leaked water from everywhere. I asked them to fix or replace it and add a showerhead but they told me “it is impossible” (can you believe?). The built in iron was not working properly. However, the breakfast staff are very nice and wonderful. The Comfort Suite room is spacious and the layout is nice.

We had a pleasant stay. The hotel is comfortable and beautiful.

Hotel building is very nice, restaurant is lovely too however rooms are a

this 4 stars hotel needs better maintenance. we checked in our room and found out that the refrigerator was not working,the toilet flush was malfunctioning,the carpet in the room was spotted.this was fixed the next day (exept the carpet that need to be changed). The location of the hotel is excellent especially for the Lille brocante. Concerning the service,we forgot somethung in the room and called the hotel to tell them to check the room,they said that they would check,they never got back to us

Kind staff doing the best they could under the circumstances. We came for the Braderie de Lille and had no idea our hotel would be hosting events. There was a loud rock band performing outside the hotel every night. We wish we’d been informed of this when booking. Our room also had a leak from the room next door. We discovered after coming back into the room midday. Some of our belongings were wet. We were switched to the only room they had available which was a downgrade. It was older, had little light, and no air conditioning. It also had sloped ceilings and I banged my head on the edge of one of the corners one night. My 6 foot tall husband couldn’t stand upright in the shower.

No air con even though their website states ALL rooms have it. Airless room with no ventilation. 27° overnight. Asked for refund so we could move to another hotel. Refused. Moved on 2nd night into disabled room. Shower didn't work and on opening the curtains, the curtain rail fell down. Reading reviews generally, the air con is complained about alot but they are doing nothing to rectify this issue. 1st member of staff was useless and kept promising to come back to us with a solution but didn't bother. 2nd member of staff (Samuel) did what he could to help but ultimately there were no solutions in this awful hotel.

Great location, and super friendly staffs. But, i would expect free car park for guests. I also beleive rooms need updating, really dated carpet and furnitures. Attention to details is lacking, ie. Windows paintwork is black and flaking... Las5 comment is monday morning laundry collection starting at 6.30am, for ~30mn: very noisy when your room is at the front of the hotel, is there really no where else for this task to be done?? Continental breakfast buffet is good unless you want scramble eggs, they look and taste disgusting!

Spacious rooms, friendly staff and nice dining option on the terrace outside. Relaxing place

Lovely staff and grounds. Shower was the highlight. Came for the air conditioning during the heatwave but the system was not adequate. Fold out couch was incredibly uncomfortable and squeaky, ended up putting the mattress on the floor.

Delightful place to stay. The convent has been tastefully modernised. Great breskfast abailable.

The hotel was very different but in a good way , food was excellent but bar area was a bit clinical and bland.

Formidable hôtel.

Rooms need a bit of a