Overall Ratings & Reviews Best Western Plus Hanes Mall Hotel

We did not

Found dead flies and roaches in rooms. AC worked on and off. Door knob to bathroom just flew off. Pool was dirty. Real dirty. Broken shower knobs. Staff was friendly. Only thing going for them. Be cautious

The first room was horrible. Paint chipping every where, sink was broken. I went to turn it on and it lifted right off the counter. I called and made them charge my room. The second one was a little better in condition, but wreaked of smoke. I needed a place to sleep so I stuck it out. I will never use this hotel again. The staff was friendly which was a plus but for the money… then ruined need to be $50 a night. It wasn’t worth what I paid. The shower was also broken in the second room. My daughter was like mom can you help me cause this seems like a mission to take a shower. Will never go back!!

Easy check in. Nice room

I spoke with the Manager Pam Gravely during checkout and informed her that the cleaning staff did not clean my room on Sunday, June 22, 2025. Although the sign clearing indicated my request to have the room cleaned, they did not. The Manager (Rick) on duty Sunday evening, stated the sign needed to be posted prior to 9:30 a.m. This policy was not posted and when asked where is it written, Rick replied, "that is just how it is done." Pam refuted Rick's statement. At approximately 10:20 a.m., while preparing for checkout, a cleaning staff member forced entry into the room while a family member was using the bathroom, after being asked to stop and return later.. When told she was in error, she explained she had to get the room cleaned. Manager Pam Gravely stated she would speak to her and then instructed me to provide her contact information to Expedia so I can be refunded for Saturday, June 21, 2025. Her contact information is P 336-893-7540. Pam Gravely stated she is at the hotel up until 1:00 p.m. week days and all day on the weekend's. She let me know she is documenting this concern and upon your contact, she will refund Expedia's credit card and Expedia in return will refund mine.

Clean and comfortable with professional staff.

Nothing to complain about, just a bit expensive for extended stays.

Ty

The staff was very friendly, room was clean and actually cleaned with new sheets and towels daily which was a nice touch! Bed was comfortable. Location was great!

The bath tub didn’t drain. The sink facet was broke. We found an old shoe in our room. There were roachs crawling in room and bathroom. We had a big hole in our wall. Room would only stay cool on like 63 degrees

The breakfast was not good.

This place needs some updating, deep cleaning, and pest control. My daughter and I woke up after our first night to a roach crawling on the wall above the beds. Judging from other reviews, this is a known issue for the property. I spoke to Rick at the front desk (who was very nice and apologetic) and he offered to move our room which I appreciate. I also spoke to the manager, Pam, who did not seem too concerned that they have a roach problem and was also not very friendly or offer any apology. The pool was also dirty with bugs and spiders. Parking close to the building is limited. Most spaces are up on a hill which is very inconvenient and a pain with luggage. Laundry room was dirty with dust and cob webs. I can’t speak for the breakfast because after having a roach in our room I was not eating the food prepared there.

I rented 2 rooms for my family and asked for adjoining rooms, which we received. Upon arriving at the adjoining rooms, one room was just okay, but when we opened the connecting door, the door jamb was badly damaged as though someone had kicked it trying to break into the adjoining room and repairs had not been made. When inspecting the 2nd room, the bathtub had mold in it and so we had to change rooms to another room. I chose this hotel because it was cheaper than others in the area, but this was clearly a case of "you get what you paid for". If you want a hotel room, with no frills at all, then this is the place for you. Not even a soap dish in the bathroom to hold the bar of soap. The location is convenient to the Hanes Mall where they have dining options and convenient to the interstate. The hotel lobby was clean and well maintained, the free breakfast was okay, with the waffle maker out of order. I won't be staying here again and would only recommend this to folks that don't care much about where you and your family stay.

Fairly nice place to stay overnight and leave the next day. Super close to Wake Forest Baptist Hospital and even closer to the Hanes Mall. The bed pillows were terribly worn out and very uncomfortable. The mattress was horrible and in my opinion needs replacing. I am about 3 hours away so, when my daughter gets procedures done at the hospital early morning we drive up and stay the night before. We will NOT be staying at this hotel again.

This place has a roach problem. There was a dead roach in the toilet, and living ones in the bathroom. I brought the issue to the front desk. They advised me to email the GM. It’s been almost 24 hours and I have not received an email back.

Very convenient and comfortable stay.

good as alway

The property needs a thorough cleaning and more English speaking help. The Indian front desk help barely spoke English. Then was upset because I asked for towels.

Not the cleanest place to be. Shower had dirt in it. I had to checkout early. I couldn't stay there. Music played loud but only in our room you could hear it and not anywhere else. You could see in our windows from outside because the curtains wouldn't close properly.

The staff knows me. I check in 3 weekends out the year and they make me feel special!