We booked two rooms, and requested in advance that they be ajoining. We were told our request was accommodated. They even sent someone to unlock the door between the rooms. They weren't ajoining, and the front desk wouldn't reassign our rooms. The staff seemed exhausted and annoyed. They seemed put out that we wanted a key for each adult that was on our reservation. One of the valets almost hit my husband with a car. He literally had to slam on the breaks, and we were in designated unloading area. Anthony and Tommy were absolutely delightful. Everyone else was either very tired or kinda rude. One of our rooms had an overwhelming perfume smell. It took 24 hours to air it out. It was as pungent as bug spray. No one ever removed our trash or dirty towels. They knocked to offer clean towels, and promptly left. We had to truck our own garbage to the bin, and then hunt down the housekeeping cart to drop off used towels. We stayed for 5 days, & they said they'd clean after our 3rd night. They never cleaned. Also, the beds were NOT queens; they were definitely just doubles. The only working vending machine only took $1 bills. The rest were out of service.
Anthony, in particular, really was great. The rooms seemed well maintained, and location is excellent. But, we will definitely never stay here again.
I've stayed at four other hotels on Disneyland trips. This was the worst hotel stay for any Disneyland trip I've ever planned.
