Overall Ratings & Reviews Crowne Plaza KNOXVILLE DOWNTOWN UNIVERSITY by IHG, an IHG Hotel

Amazingly, beautiful hotel! I only wish they supplied shower gel instead of body soap. Rooms were perfection!

The staff were excellent to coordinate the stay for my son's honeymoon night.

Great location and friendly service

Friendly, helpful staff

Very clean.

I traveled from New Orleans, Louisiana, and visited this place on 6/12/25-6/14/25 for my graduation of South College. It was very clean, everyone was friendly, it felt like just like home. There is also a lot of convenient places such as food, gas, groceries.

Stay was nice. Close to downtown area. Only complaint is the noise of uncaring people in the hallway at 2:30 in the morning

Room was nice BUT shower gel dispenser was empty. Room was clean, linens clean,bed was a bit soft for my liking. Over all nice hotel.

Staff was amazing, had very loud and rude people on our floor that we had to call about multiple times

Service

Very clean staff very polite and the prices were affordable on the menu

Lovely hotel in a convenient area close to Market Square. Staff is super friendly. Bartender was amazing. View of Market Square. Only caveat is we have a large truck, and getting out of the narrow parking garage exit was dicey (we managed).

Clean central location great service

Everything was amazing

Natalie was great at check in. I loved the atmosphere in the bar. The pet fee was very fair and a lot better than other hotels in the area.

Everything was great.

Easy and clean and staff friendly

The hotel was nice. I’d stay there again. One MAJOR problem is all the homeless everywhere around the hotel. Clearly addiction and mental illness is rampant in that population so much so that we didn’t walk anywhere at night

Awesome

Excellent