When I arrived to check in, despite having prepaid for my reservation, I was informed that the room category I had booked was unavailable. Instead, I was assigned to a lower-category room, which was clearly inferior and presumably less expensive than the one I had reserved and paid for. Although the hotel moved me to the correct room on the second night, I experienced a significant inconvenience during the first night of my stay. As compensation, I was offered two complimentary breakfasts. While I appreciate the gesture, I do not believe it adequately compensates for the fact that the hotel was unable to provide the room category that had been confirmed and prepaid. I therefore believe that some form of reimbursement or additional compensation would be appropriate.

The room was very clean and spacious. The gentleman working in the bar went beyond the call of duty to ma

Nice place to stay in the centre not far from the train station lovely view of the river. Could have done with more teabags in the room and more plug sockets. Food was good becareful of coach tours as you may be sat in the lobby at breakfast because they filled out the restaurant

Do not recommend this hotel or the restaurant for the cost. The beds are shockingly hard, windows don’t open and virtually no airflow, and it’s in desperate need of an update. Breakfast buffet was okay. Staff are nice but there aren’t enough of them. Most are juggling multiple stations/duties.

The entire front of this hotel overlooks a street with bars that are so loud you feel like they are in the room with you. We only spent time in this hotel to sleep and unfortunately could not sleep until about 2:30 each night once the bars closed and the customers final dispersed. It's probably okay if you are on the river side but if you aren't they really have no business renting these rooms for over $400/night. The carpets all throughout the hotel are very dirty and worn. We knew we had made a mistake the minute we stepped into the lobby.

Clean rooms and quiet sleep! Great location close to a lot to do and shopping!

Room was great, service and breakfast was excellent, but Wi-Fi wasn’t good. The WiFi kept going in an out

Good location and a nice view of the river

Very helpful and friendly staff. They were able to fix a sandwich for us on our late arrival. Very good breakfast and the evening meal we had was excellent. Clean and quiet room. We didn't use the parking as we arrived by train. Hotel is about a 5 minute walk from the station.

Excellent location

Room was small and becoming a bit worn, looking old. Towels were thin and not very water absorbent. Breakfast was pretty good. IMHO not worth the price.

Very friendly and helpful.

We received a warm welcome when we arrived and was made very important.

Good for our one night stsy, convenient location, close to train and bus station.

I stayed in a compact room. The room was cold, radiator wouldn't turn up. The door to the bathroom needs replaced, looked like it had been kicked in at some point. There ws

Good central location

Hotel was nice and staff really welcoming. Room was clean but bathroom light was really very poor, needs to be a lot brighter. Was a bit annoyed that we had to pay an extra £15 per day on top of our booking for using the hotels car park.

Extremely disappointing stay. The room felt dirty, with sticky surfaces and a carpet that clearly hadn’t been cleaned properly. The overall condition was unacceptable. On top of that, the staff were unhelpful and unprofessional, which made the experience even worse. I would not recommend this hotel to anyone.

Ideal central location, river view room worth paying extra for. Lots of bars, coffee shops and restaurants on your doorstep (especially enjoyed Jimmy Badgers, lovely food and scrummy cocktails). Room was very comfortable. Remember to take charger, no USB ports in the room. Didn't have breakfast so Can't comment on this. Would definitely stay here again when visiting Inverness.

Great location breakfast excellent