It started with fantastic service down in Valet. When we arrived we were asked if we were assigned a room yet. I said, not yet, they said not to worry, unload your luggage, when you get a room, you luggage will be delivered to your room. Then we meet Ram. He by far have us the best hotel experience we've ever had anywhere, from signing us up as members, from giving us a better room since ours wasn't ready yet, with city view just his overall personality. He's the reason we'll come here again.